That is exceptionally sad to see. But thanks for keeping us posted.
In the past week I had to contact the customer service departments of two companies, one about a large bone I found in one of their chicken burgers. Without asking for anything in return they sent me $30 worth of vouchers. The other was a question about product availability, that CSR checked shipping schedules and promptly replied.
So I know good customer service does exist, just not here.
