Quote Originally Posted by andy2 View Post
FYI - A quick update. Still no response back from support. At all. To any of my teams tickets.

Bolt has been responsive somewhat on forums, however isn't really able to provide any support. Only tell me that he escalated my ticket to support team and that I should get a response (which I havent). And then suggest that I send in a new ticket (which I have).

I dont get how there is no way to contact support directly, even if its some outsourced call center there is usually someone who wants to pretend to care about their customers. But nope, not here.

Take it for what its worth, whether you like the actions my team took or not, its a realistic window into the majorly flawed systems employed by this company and the unwillingness to adequately offer support.
Tickets in the system are responded to in the manner of FIFO. They can make sure your ticket is not overlooked and responded to, but they cannot escalate your tickets for a faster response.