I am afraid to say, we expected this so we decided to walk our own path to protect what little remains of our sanity. They don't talk right and wrong, they talk $$$. No easy money, no easy resolutions I am afraidOriginally Posted by andy2
I am afraid to say, we expected this so we decided to walk our own path to protect what little remains of our sanity. They don't talk right and wrong, they talk $$$. No easy money, no easy resolutions I am afraid
No, it's not what you think. It's much, much worse!
Yes lack of customer support here, makes it very easy to get refunds via other means. Next version of this event has happened and since not a single customer service rep wants to contact any of us I have instructed my team to do so, to great success. In the rare chance anyone from gree wants to actually try and make things right, i'm right here.
It really is funny. you watch some companies customer service reps on social media etc, responding to every post, going above and beyond to make sure that every unhappy customer gets rectified to the best of their ability. Then you look at Gree and it is the complete reverse. The actual people they send to interact with customers have absolutely no power to do anything, and seem unwilling to go contact those who do. There is absolutely no way to contact a real support person (call center, online chat etc) and most of the customer service responses through the ticket system are canned auto-responses that often have little to do with the actual issue. It blows my mind. Here you have not just one person - but a team of 60 - who placed in the top 10 of this event, so you know we give you a decent amount of revenue, and you can't even be bothered to contact us to save potentially 60 of your top customers.
Now, will some/most of us keep playing. Sad truth is probably, yes. Have they already lost a lot of revenue from how they botched handling this situation (refunds and a few people have actually decided to not spend any more money for a faulty product), yes they have. Do they care, no... no they don't.
Another event has come and passed... Still not a single reply to any ticket. Still not a single contact from a Gree employee actually able/willing to help. Last reply from Bolt was basically 'go away I can't do anything more for you so there is no need to contact me'. Which may be true, but go get someone who can.
Will happily keep updating this with how horribly Gree's customer service is until there is a resolution... or at least someone contacts us. (Yes, I expect to be here quite a while). This stuff needs to be publicly shown somewhere so that anyone considering this game can do some research and make an educated decision about how the corporation cares about its paying customers.
Dude, sorry to say this, but nothing new here. People have been saying the exact same things as you are currently experiencing for years, and yet nothing has changed as evidenced by the fact you ARE currently experiencing this. Gree don't care, pure and simple. As long as people keep spending money, that's all that matters to them. Not enjoyment, not satisfaction, nothing other than that you feel compelled to keep throwing money at them because you're frightened of falling behind in this peer group pressure cooker they've set up for you. Welcome to the Gree customer experience, enjoy.
Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein
Don't believe everything you read on the Internet.
Abraham Lincoln
I've been watching this thread and don't understand why it is taking so long to resolve. If CS has 50 tickets all reporting the same issue in the last battle there has to be something to it. In that case, award the prizes to them. Toss that ID number to those virtual rewards into their data and put a positive spin on this.
CS used to work, I've had rewards given after glitches in years past. And let's face it, other than a few minutes of someone's time, Gree isnt really out anything. It's not like the resources for the prize will break the bank. But the time to resolve and inaction aren't helping customer relations.
Talk back by not spending until issues are resolved.
No, it's not what you think. It's much, much worse!
Some are, most have consulted outside parties to seek a return of funds. Still no contact/help from anyone yet.
That is exceptionally sad to see. But thanks for keeping us posted.
In the past week I had to contact the customer service departments of two companies, one about a large bone I found in one of their chicken burgers. Without asking for anything in return they sent me $30 worth of vouchers. The other was a question about product availability, that CSR checked shipping schedules and promptly replied.
So I know good customer service does exist, just not here.
Modern War
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Free player
Playing since 11/08/2011
Level 240+
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Free Player since 7/18/12
Level 33+
War of Nations - Agent Orange - Quit the game
Free Player since 5/30/13
I looked at the ticket numbers you sent me and you have been replied to multiple times. You've sent me several private messages to which I have replied. I've spoken to customer service agents and personally delivered the issue for them to help you. The issue was resolved many, many days ago. I understand that it wasn't resolved to the full extent that you wanted but to continue to say that you never got any response is incredibly disingenuous.
I would be curious to know what you called "resolved"...
Same problem in my faction has been "solved" by giving 10 HPs to only those complaining...
NOW it's time to get some popcorn and a drink. This should be getting good pretty quick.
If you have a gambling problem (ie. spend money on GREE games), call 1 - 800 - GAMBLER
I would love to know how these have been replied to. I have checked my email constantly, and have not seen anything. Checked my spam filters constantly, and there is nothing there. I have never had any issues receiving responses to tickets before. I got the 'request received' emails and nothing else. If you want to tell me I am making it up fine... but I have received nothing.
You have responded to my private messages, you told me that you would have somebody respond to the tickets, and I have not gotten any. You told me to send another ticket and I did. Still no response. I asked how to actually contact a customer service rep, and you told me that you are a pure middleman who can offer no more help. I believe that you have delivered the info to customer service agents, but none of them have contacted me.
The issue has not been resolved in large part because nobody has contacted me to tell me how it was resolved - so how can i ever possibly even know that. Are you seriously trying to tell me, that all of the email responses have been mysteriously lost in cyber space? I have told you multiple times I have not gotten any responses. Maybe try and investigate the issue, find a different way to contact me. Because I repeat - I have heard back nothing Using bold words to try and tell me I am a liar, calling me disingenuous? Really?
Bolt !!!!!
Please check PM
thanks
OK - one quick update here. Because I was just legitimately called a liar by a gree employee I was fuming to one of my clan mates, who tipped me off to the 'online' ticketing system options, where I was able to login and see my submitted tickets. I was able to actually see a response there, and to Bolts credit it was replied to. However, like every other ticket I have submitted in the past I DID NOT receive a response via email and I did not know about the on-line option, so how could I have possibly known? Your system did not work and send me the emails (i am 100% positive and have received them every other time), yes instead of actually trying to help figure out why I keep saying I have not heard back anything, or pointing me towards the alternate method, you flat out called me a liar? Really? Do you have a manager here I can talk to, because that is incredibly low and pathetic.
Secondly, as to the actual issue at hand I am trying to get fixed here. The response to the ticket was that they will throw a trinket at us and call the issue resolved. This is not how the game works, we spent money to secure our rank, not the trinket you threw at us. You did not get back to us in time (even the response that I was not able to see was way too late) and so people on my team spent much more than they had planned in order to make sure our rank was secure, with the belief that Gree would do the right thing that any other company would do (foolish, I know) and return the money spent on at least the faulty battle, which your game screwed up. I just opened up a response to that ticket #2544095 explaining this. Maybe someone will actually understand this time and want to make an entire top 10 scoring team happy, so you stop losing money from us.
I shake my head at the support here. Unbelievable.
Last edited by andy2; 07-14-2015 at 11:41 AM.
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