Quote Originally Posted by Mammakat View Post
I received the same email. I don't think either of us rated them very well lol
Actually rated the support pretty good last time I had an issue.
Just the game itself seemed to lack stars on the rating o.O

You need to always remember that the support itself (or at least by claim) cannot play around with stuff like crediting Gems, items and such.
It seems they are limited to handing out Energy lost due to glitches and manual resets from personal experience.

Anyway, something is wrong and GREE (you will eventually read this) needs to look into it. Not the developers, not the customer service and not the community managers but someone that can actually make strategic decisions.