Is it incorrect - If the company are losing money, how long can that continue!
The answer is not Indefinitely.........
Yes but there have a number of products (http://product.gree.net/us/en/games)
You assume crime city is most profitable but it's not because of this. They shift money from profitable to unprofitable games to make up the shortfall. They even lay off number of employees to cut cost.
Balla82 - I don't Assume this is the most profitable, im a businessman - not Gree's Accountant.
But I can assure you that if Customer Service is not placed at the forefront of any business, that business will ALWAYS struggle to survive......its been the same through the ages.....It will be the same in the future.