Can you beat 13 minutes?

[Winstrol]

I'm sure you attached "check" in your mail ;p that's why respond was so fast ha

[Bagoftricks]

Feb 25 at 21:13 PST the issue was logged .... Still waiting.

I'm going for the longest record :-)

[Zesder]

My best was within the hour. I remember posting about how amazed I was with the quickness.

My worst was August...still waiting

[The Big Weezy]

I broke down and purchased my first gems in the last mega LTE so I could finish (H) mode and get two Dawn Heralds blah blah blah. Unfortunately when I bought them with my itunes account they never appeared in the game, and as a subsequent consequence I never finished the LTE heroic. Sent in a ticket 8 days ago now about the issue and aside from the confirmation email that they had received it, nothing in response since.

This was a day after I got my IGN changed within 24 hours of sending a ticket. So I guess I'm W:L is 1:1 right now, though I think I'd rather have that second Dawn Herald than the IGN change...

[Ninjasasquatch]

I'm hoping for a game transfer response too, hopefully before the LTQ is over so I can finish.

[Erick13]

I just got an 8 minute reply!

[Dhusagar]

I just got an 8 minute reply!

Now that is fast!

[XxGNUTxX]

There are lots of complaints about the time that support takes to resolve problems, so I thought I would start a "well done support" thread.

I have just had a support issue resolved in 13 - YES 13! - minutes (email to email times).

What is your fastest resolution time?

See post 6 for the new record - 11 minutes!

Not exactly sure but somewhere between a week and a half to 2 weeks

[Nxy]

I hardly hear back from any of the tickets i submit but ya thats awesome that they responded to you in 13 mins. I've played alot of games and never had that happen on any of them. lol

[Zenobia]

Well, my ticket sent 5 days ago for a simple name change has NOT been taken care of yet. All I asked for was to have [MoC] added to my name. That's it. If they have a ton of tickets you'd think maybe they'd take care of the quickies like that and get them out of the way then deal with the time-consuming ones like accusations of someone being a hacker. Ah, well. I just don't know how long to wait to assume they're not going to answer that one and send a new one.