Just received the quickest response EVER!!

Emailed Gree inquiring as to why my HenryVIII account didn't receive the settlers ship, when by my calculations, I should have had more than plenty of wins to achieve the 700. I even calculated a buffer so as to avoid this.

The response took less than 1 min!!! - But to my dismay, it was merely a please kindly restart your device.

Still no ship.