Why must the final resolution be kept secret? We all have a right to know!

[andy2]

Ok, so I have to say a few things.

First, whether sincere or insincere, for personal interest or out of empathy thank anyone with interest in my factions issue. Bolt, what you don't seem to get is what the vast majority of players come to forums for. Probably first is information - what rewards can we get in current events, what does it take to get them, what issues are there that my team might face and how can we avoid them... etc. Almost all of this information is player disseminated, how often do our community managers at Gree tell us the details of events, what the prizes on ltqs are, what the boss health will be, what the odds are, how much energy something will take... anything. The sad part is that due to the perceived lack of caring most of the people who provide this information have become burnt out and the community managers don't seem to care. Look at Danimal, Look at the thread I started to consolidate all known issues into one place so that Gree could respond to us easily a status that has been promptly ignored. Also you burn bridges with the community by holding events for us to participate it, such as the design a building contest, which happened forever ago now, and the building still hasn't been released. We can't trust that anything said on here is accurate, because most of the time it hasn't been. Secondly, we come on here to feel that Gree cares. If you go to reviews on almost any other companies forums or social media, and there is anything negative you most often see the company respond saying 'how can we fix it' and then often you will see the complainant respond saying 'the issue was fixed by the company doing x, y and z... thank you'. Instead, here it looks as if you try and hide any issues by closing them, stopping discussion, and hoping they go away. The customer is given no voice. Why do people on here become irrational and destructive? Because we get no response to our feedback, no proof that anything is being done to improve any aspect of the game, no proof that any issues are being fixed.

Secondly - the actual issue my team is facing. I got through to a customer service person on one of my tickets yesterday at 5:17 my time. He responded back calling me by the name 'Cyrus'... My name 'Andy' is on the first line. His response had little to do with my issue, and so I responded again immediately at 5:20. At 5:50 I got a response from 'Carlos' a 'Player Experience Manager' looking for more information. I think to myself, OK maybe we are finally get in touch with someone who can help my team out. I instantly reply to them at 6:05 with all of the information they need. Fast-Forward until now and it has been 30 hours since my reply and I don't have a response yet. So now more than a full day has gone by and nobody has felt it worth the few moments to reply, again making the small glimmer of hope go away and making me and my team feel ignored again.

Lastly, the way that you tried to call me a liar when your ticket support system failed to send me emails when I got a response, and I thought I had not received a reply is unforgivable. If it wasn't for my faction mates I would still not know about the online portal and still now know how to see my responses. Instead of trying to help me figure out what could be going on you jumped the gun and immediately insulted me. How that is acceptable from anyone in a customer support role is beyond me. And when I brought it up, in an admittedly sarcastic post, you ignored it and again closed my post, which wasn't against TOS and you can clearly see by now was to provide information to the community that is clearly desired. Once again, giving me little reason to look to you for any help, and all the more reason to look to you for rude remarks with interests at heart for your company, rather than the community/customers you are supposed to manage.

I will update again, when anyone from support deems my team worthy enough of a reply, and actual help.

Thank you