As Relic mentioned, the developers are acutely aware that the community is frustrated over the problems you have experienced in the game, especially lately. They get reports daily from both the Community and Customer Support teams. I believe we are at a point where "actions speak louder than words" and perhaps you could agree that you want results, not excuses. As the team works on continuing to improve the game, we thank you for your continued patience, we know it isn't always easy.