Concerns and Questions

[Drifting death]

I have a major concern over the player gap my 72 with more units and stronger units lost to a 54 with less units because top alliances are sitting in NPC's and are winning everything.

So true....
and anyone that managed to max there commander upgrades before sat's were added have a big advantage in the game, because they are all but impossible now with so few upgrade items being dropped. Add that to player and alliance boosts the game is so imbalanced its unreal....
I don't see Gree's long term plan, is it to make what was a great game better or lots of money while breaking a great game.
Up to now it feels more like they are breaking a great game to make money.

On a plus for gree you seem to have reduced the bugs,
But that didn't last long there are the stupid errors like running a 48hrs reward event in 38hrs time frame.....so making it impossible to complete. Same goes for unit build rewards they are ridiculously big we don't all have 11 large bases.
Goals and rewards need to be within reach of every player I am not saying the reward for me getting to mission 20 is the same as a big players getting mission 20 with 5 times the unit value needed but having rewards that you cannot possibly reach are no fun. Try unlocking the first 10 levels of reward so they auto complete with no player actions that way players effort is required but they don't end up with level 2 even when they had 100 million unit value drop. They get 10 at least you need casual gamers as much as you need the truly dedicated. That can unlock all 20 rewards.
And if you really want to make money drop the rubbish commanders from elite commanders make them worth buying or add a new type that only drop epics open them up to new players cheap in old worlds. Give them as rewards and don't change the list of commanders ever....so players can get a core of commanders to perfect over time.

This game should have a core of commanders that never changes then your specials dropping in to add extra fun or traits not in the core group the core group should be mr /mrs average not good or bad at anything, your new commanders should offer the extremes but imbalanced so they are great for attack but poor for defence, offer boosts that normal commanders don't have like fast travel or rebuild rates, any trait that you cannot get in the core selection. Players maybe cannot afford the specials but they can build up their core commanders over time.