You can submit an online ticket via - https://games.gree-support.net/hc/en-us/requests/newOriginally Posted by AgentCoulsen
LOL? how can we send a ticket when we even can't LOGIN?
not mad at u btw
Although if it's regarding the crashes/logon issue, I'm not sure that support will be able to assist until 5.0 has been released
I have sent in numerous tickets and haven't heard anything from GREE.
Health Regeneration: -30% (7/7)
Ground Attack: 35% (7/7) Ground Defense: 35% (7/7)
Air Attack: 35% (7/7) Air Defense: 35% (7/7)
Infantry Attack: 35% (7/7) Infantry Defense: 35% (7/7)
Sea Attack: 35% (7/7) Sea Defense: 30% (7/7)
Building Output: 35% (7/7) Building Defense: 35% (7/7)
Guild +40 (20/20) Old Skool Pigs: 156958010
I have sent at least 10 tickets since nov 5th.they all get closed and say solved.computer generated message says they will send an in game message when they fix it.cant access game,can't read message!
C'mon now... I'm sure you know the responses (if any) we get with any ticket. A generic "we are working on your problem" , sometimes unrelated to the problem we are having, and "case closed"
The support system works about as well as the game itself!
Mods are you kidding me? I've sent a ticket the 2nd day I was locked out without any response exept of the canned crap! That's now almost 30 days without support response!
I spent over 3 years a few thousand dollar to build my account, just to see how it becomes more worthless from day to day!
Others with same statslike me are now 5billion and more ahead. How shall I ever catch up again? Oh right, I just need to spend a few thousand dollar more!
Thousands of dollar spent and I don't even get a personal message, that's just pathetic and shows how Gree thinks about their customers!
Please stop telling us to send a ticket, because NOTHING happens at all!
Last edited by Somebody; 12-06-2014 at 07:17 PM. Reason: f
Thanks for at least taking the time to reply. I have not bothered sending in a ticket as a generic response would infuriate me even more.
Just a bit of feedback though in case it's a mods role to pass it on, for those out of the game for around a month it is almost pointless getting back in as their stats will be 50-150 million short of where they were. Current syndicates will start removing if not already. Even some loyal members will find it tough as they will not be able to now compete at the level they were previously. Gree really need to put a hold on buffed items until such time as the issue is fixed. This will at least minimise the damage. I know players who can still get in will cry (I have 2 devices that can) but the game itself needs active participants and losing so many puts the game at risk. I'm really surprised that Gree hasn't tried updating back to an older version until they can sort out the issue.
On point. Not to mention for those who manage to login but the game crashes when trying to launch the Raid Boss or even NPCs events. The impact is not only on individual stats, but there is an effect on fractions where you can't get folders or missing the firepower or energy or FL units or points to compete in the events! The expectations from all would be out of this universe for the 5.0 version that is going to roll out soon to resolve most of these issues!
Sadly the problem is that with the current build of the app they cannot seem to fix the log in issues. They might be trying some running fixes within server pushes but unfortunately the problem appears to still be in the data set, I base this comment on m three identical iPod 4th gens. Each are identically configured with the same version of IOS and MW 4.5.2. The one that can log in has a 1 GB doc and dataset and is also a much newer player.
The two locked out iPods were started in Nov 2011 so they are very old but what is really interesting is that they only load about 58mb of the dataset before they crash out. All now have over 4.2GB of free space (they are only 8 gb iPods). On the working iPod it will always crash when trying to kill the raid boss, sometimes the hit registers but most times it does not when the game crashes. This same type of crash occurs on an older Android phone with 512mb of system heap so my guess is that MW is taking up too much system resources.
But on the locked out games, this feels like a corrupted graphic. Though could a dev have made a silly mistake and put in some system parameter such as looking for x free space available on the device as the dataset loads and if that parameter is not met the app fails?
But in order to fix this mess I really hope dev takes the mantra, less is more to heart or this may never be resolved or could in fact get worse....
Modern War
IOS - Agent Orange - ID 863 440 860
Free player
Playing since 11/08/2011
Level 240+
Android - Agent Orange -ID 179 321 004
Free Player since 7/18/12
Level 33+
War of Nations - Agent Orange - Quit the game
Free Player since 5/30/13
This game is beginning to force me to find something else. Every time I attack anything win or loss the game crashes and has to be restarted. This morning 5 times in row I attack its crashed and forced me to reboot the game! Can someone recommend a game to replace this with a more stable.
I might suggest a Facebook game called Fairyland, you go about building gardens that attract animals that you need to collect to complete goals. It is free, and has some pretty good strategy and game play. Been playing it longer than MW and it comes in handy when you can set up a few gardens across many players.
The other interesting part is that the game is 98% played by women, if you think guys can be vicious you haven't seen a woman scorned who just got sniped for a cute little bunny rabbit! Pure evil genius I says….
Modern War
IOS - Agent Orange - ID 863 440 860
Free player
Playing since 11/08/2011
Level 240+
Android - Agent Orange -ID 179 321 004
Free Player since 7/18/12
Level 33+
War of Nations - Agent Orange - Quit the game
Free Player since 5/30/13
Yeah ticket that will solve it not to be redundant, but yeah same gree canned responses and then closed. Followed by the how are we doing survey. If you think tickets will help you're drinking the kook aid. hey brigs a lot of us MW refugees are playing This Means War. The game works has alliances/factions and it doesn't chain you to game with non stop events. So far it's pretty fun
What's worse, not being able to log in, or being able to log in, and it taking 10 minutes only to play with a severely lagged game, and loading times that eat the **** out of your phones battery..... I always wonder who gets the better deals, the ones who can't log in who are free from gree... Or the ones who can and get to play but with a. Broken toy.
Run free my friends
When GREE says "this will be fixed next week," with the release of update 5.0, I wonder if they mean on Monday or Friday?
All androids down wow
I LOL when people say they are "falling behind" in their stats. The only thing they're falling behind in is REAL LIFE. Come to grips with reality and get over it!!! lol
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