Neither of these syndicates should receive any special treatment for the screw up no one else ever does.
Monte gets hassled for stating the truth all the time. I agree it would be frustrating to be locked out of war but I was locked out last war on one account and then a few days after back. I would expect these guys get the same message that I did. Something along the lines of "we apologise for the inconvenience and thank you for your patience"