Deinstalled and reinstalled the game and lost my hood?! - Page 2

GREE

DECAGAMES Forum - Powered by vBulletin
Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 31

Thread: Deinstalled and reinstalled the game and lost my hood?!

  1. #16
    Master of Musings TZora's Avatar
    Member Since
    Apr 2012
    Post Count
    3,011
    what? who u talking about sweetie?

  2. #17
    Steady Scribe
    Member Since
    Nov 2013
    Post Count
    96
    ****stick - it is a girl - it is my theory anyway - all the pointers lead that way. Perhaps her former buddies in HTC Blue can confirm or deny.

    Is the Dip still HTC Blue?

  3. #18
    Consistent Contributor
    Member Since
    Jul 2012
    Post Count
    106
    @To the people on the first page with their advice:
    Thank you!

    @To forum moderators:
    This is the first time I have a ticket so long not answered. I have submitted it last week on Wednesday. Missing out the events and not able to help out my syndicate. Any help woud be appreciated

  4. #19
    Consistent Contributor
    Member Since
    Jul 2012
    Post Count
    106
    @Zora:
    Read something about you quitting, but you're back now
    I've stopped spending much gold on this game because I have reallife commitments now. Not much free real money left for spending on games
    But, I am not thinking of quitting, mainly because of my syndicate. I was in it from the start, so kind a loyal to my fellow syndicate members

  5. #20
    Master of Musings TZora's Avatar
    Member Since
    Apr 2012
    Post Count
    3,011
    Quote Originally Posted by MrSpidey View Post
    @Zora:
    Not much free real money left for spending on games
    love that .. no need to spend money for fun cuz i see so many ppl spending money on this particular game and getting pissed off ...

    actually, the reason why i came back to the game: we quit, nothing happens, only good for gree, "one freeloader less to worry about". the real fun is in playing without throwing a single cent. let those corporate guys do the math and mess with the numbers: number of players x, avg money per player is y but it was z last year. what happened?

    enjoy ur game dear

  6. #21
    Consistent Contributor
    Member Since
    Jul 2012
    Post Count
    106
    you too Zora

  7. #22
    Prominent Poet Captain Torgue's Avatar
    Member Since
    Aug 2013
    Location
    I live on the moon
    Post Count
    1,907
    after you delete and re-install make sure you switch off your phone. If that doesn't work then force close the app and then reboot your phone and you should see your hood.

  8. #23
    Consistent Contributor
    Member Since
    Jul 2012
    Post Count
    106
    @To Customer Support:
    Why is it taking this long to reply back?
    It is now almost 1.5 weeks ago I submitted the support ticket. It took you a week to respond the first time and now I am waiting again for your reply. Meanwhile the events are going on.
    I atleast thought that when my ticket was answered the first time it would get priority for solving the problem!

    @Captain Torgue:
    Unfortunately I've done them all and it didn't work. Thanks for the thought!

  9. #24
    Prominent Poet Winnson's Avatar
    Member Since
    Nov 2013
    Post Count
    1,635
    I just had to reset my phone because it was running out of internal memory and lost my character.

    I understand that the only way to restore it is to contact Gree and wait for their response. Is that the only way?

    I want to clarify that first before I cancel my character and stop payment on my most recent gold purchase.

    If the only way to restore your character is to contact Gree and it takes them several days to respond to your request, that is unacceptable in my opinion.

    I do want to make sure that there is no backup and restore that the end user can to themselves first.

    If I boned up, then fair play, but my understanding is the only way to restore a character is through email request.

    If that is the case, they'd better have a fast turn around time and waiting for several days or as I read on here, more than a week is in no way acceptable at all.

    If anyone knows of a crime city approved backup / restore method for characters other than email request, could they share it here?

    Many thanks.

  10. #25
    Prominent Poet Winnson's Avatar
    Member Since
    Nov 2013
    Post Count
    1,635
    Quote Originally Posted by in-game j View Post
    To Restore Your Account

    1. Submit a Ticket to Gree via email to "en-support@gree.net "

    2. Label subject along the lines of "CC ISSUE & Lost Account - Please Transfer My Account Back"

    3. In the body - include the reason and also the following: (Cut and paste the below and fill in the blanks underneath the asterisks **)

    *-Your old character's invite code (the 9-digit player ID associated with
    your game, which can be found under your profile)*


    *-Your old character's exact name (case sensitive) and last known level*


    *-The invite code of the new character showing up on your new device
    (should be around a level 1 when you first install the app)*


    *For security purposes, please also provide as much of the following
    information as possible:*

    *-Any copies of gold/gem/cash purchases made through iTunes or Google
    Wallet (you can attach these to the reply to this email)*


    *-Recent in-game gold/gem purchases*


    *-Your last login time*

    Good Luck!

    Is this the only way to do it? If so, how long do people have to wait? I sent a request 3 days ago with all this information and have only gotten back that my request has been received, nothing else.

    I wrote them last night and told them to cancel my account and refund my last gold purchase.

    If the only way to get your account back is through email request, how does Gree think a several day turn around time is acceptable?

    It's not. Fun game, but that is just ridiculous.

  11. #26
    Consistent Contributor
    Member Since
    Jul 2012
    Post Count
    106
    My issue is solved, I got my hood back!

    It seems that after everytime I complain on the forum, shortly after I get a response from Customer Support. Perhaps coincidence?

    @Winnson:
    Yes, you have to contact Customer Support.
    My complainment here was the first time I had this long waiting for help from Customer Support. Normally they respond within 2 days and solve the issue.

    Good luck!

  12. #27
    Prominent Poet Winnson's Avatar
    Member Since
    Nov 2013
    Post Count
    1,635
    Quote Originally Posted by MrSpidey View Post
    My issue is solved, I got my hood back!

    It seems that after everytime I complain on the forum, shortly after I get a response from Customer Support. Perhaps coincidence?

    @Winnson:
    Yes, you have to contact Customer Support.
    My complainment here was the first time I had this long waiting for help from Customer Support. Normally they respond within 2 days and solve the issue.

    Good luck!
    I don't need luck anymore. I just need my last gold purchase back.

    I didn't pay money to wait forever for a response, which they are too busy to provide.

    It really seems insane to me that the only way you can restore your character is through email which they don't have the manpower to answer.

    I've lost out on 2 events now and probably been robbed for millions, so when they get around to responding, if they ever do, I will be way, way behind.

    No thank you. I'm done.

  13. #28
    Newbie
    Member Since
    Nov 2013
    Post Count
    45
    why can't I just log in with my funzio id on different devices? Why complicate simple things? All info is saved on their servers anyway

  14. #29
    Lurker
    Member Since
    Jan 2013
    Post Count
    0
    I've been waiting 5 days for more than the automatic response about getting my game back since my phone crashed and died. It's really pathetic that my ticket hasn't even been assigned. So that means that no one has looked at it.

  15. #30
    Consistent Contributor
    Member Since
    Jul 2012
    Post Count
    106
    I had to wait for week before they responded the first time.
    It does seem something is going on behind the curtains, maybe they had to fire people?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •