I don't think any of us are surprised, we all had hope that they would eventually care for the customers, that is our fault, Gree hope you understand we take fault for this, we are proud members that take responsibility, please learn from the posts, you will not please everyone, but as the posts show you are causing your own problems by not following through with the 90%negative and suggestions posts, compared to the 10%positive (this number is being nice). Really have not seen any positive posts.