This is the best I can do. Copied straight from in game FAQS. Keep pushing support if need be. Good luck.
How do I transfer an account?
You can transfer your account through the Funzio ID system.
1. Make sure the game is installed on both devices.
2. Create a Funzio ID on the device with the account you would like to keep. You can do this by going to Menu -> More -> Funzio ID.
3. Put the same Funzio ID info onto the device you would like to transfer to (the Funzio IDs have to be the same to transfer. If one is different from the other, delete and reinstall the game on the device you want to transfer to and add the information from the Funzio ID on the first device).
4. IMPORTANT: Now go into the account you want to transfer. Hit the transfer button on the Funzio ID page. This will get your account ready to transfer. (ALWAYS hit the transfer button on the account you want to keep playing).
5. Log into the Funzio ID using the device you want to complete the transfer with. Your game will now be transferred to the new device.
How do I retrieve a lost Funzio ID?
You can obtain a new Funzio ID by deleting and reinstalling your game (you will not lose any game progress by doing this). You can also contact us to reset the password.
Is it possible to switch accounts between two devices?
Currently it isn't possible to switch accounts between two devices. When you transfer an account, it overwrites the account already on that device. We hope to offer this option in the future.
How can I transfer if I lost my old device? [iOS]
Send in a support ticket with the following information:
-Your old character's invite code (if you have it)
-Your old character's name (case sensitive) and level
-The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...dentifier-udid)
-The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)
How can I transfer if I lost my old device? [Android]
-Your old character's 9-digit player ID, if you have it. -Your old character's name (case sensitive) and level -The 9-digit player ID of the new character showing up on your new device (should be a fresh level 1 when you first install the app)