This is also an accurate description of what happened to me on August 25, 2014 and reported in issue 1852277. The issue was marked as "solved" on August 30th, but no credit for the missing energy has been made. The problem occurred again on September 3 and per GREE instructions in 1852277, I opened a new issue, 1870877. Adding to what was said above, I am still looking to get some type of credit for the missing EB energy points, bought with gems, which I paid for.