Originally Posted by
bald zeemer
I think that not only is this a good decision, but the basis behind it is extremely positive.
As a few of my friends have been overly aware, I'm a firm believer that Gree have very much improved customer service recently.
We asked for more communication via the forum, and they have delivered.
We asked for better response times on tickets, and they have (to varying degrees, yes) delivered.
They have come out with new and interesting events (SLTQ) and reintroduced old favourites (PvP - albeit in an odd format).
They are certainly not perfect, and more improvements can be made. But the important thing to note is that they have clearly aimed at making improvements, and have in fact been utilising forum feedback in doing so.
So yes, there is still the continual release of bug-riddled data. There is still an unimpressive (to say the least) response to hackers and cheats. But the quality of service we are getting is improving.
This isn't made as an ad to Gree, for the record. It's made as a plea to those looking to spout off understandable but unhelpful complaints to take a second and provide constructive feedback. If Gree are actually listening (at times), then do you really want your angsty-yell-at-the-sky to be heard, or your true beliefs on what would make the game better in the future?
We all love the platform. We all have ideas on how it could be made better. Let's not waste it.