Major FL BUG - Help Immediately

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Originally Posted by East Coast Bias

Out of curiosity, any team that had to redo a level (ie: spend gold) do to it not counting (and the team also sent a ticket) ever get a response or credit? Mine got a response immediately that the issue was resolved and we got the final prize (which was not true) and we got no credit back. Naturally, being foolish like the others, we had to fix the issue the old fashioned way - redo the PUCING level. Thanks gree.

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A few years back Customer Support was pretty fast onto the issue and if you're problem was supported with screenshots etc you got your gold back, plus sometimes a small bonus for putting up with the problems. Then the problems escalated as Gree pumped out flawed even after flawed event, and anything remotely like timely, SUPPORTIVE customer service went out the window, and refunds or compensation went out the window with it.

I can't remember the last time Gree handed out a gold payment to all customers by way of apology for a flawed rollout.

They are bleeding the game dry to get that last drop of revenue before shutting it down as unprofitable.

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Originally Posted by andy2

Take it for what its worth, whether you like the actions my team took or not, its a realistic window into the majorly flawed systems employed by this company and the unwillingness to adequately offer support.

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We know that, and when you combine that with the piss poor business culture they employ, people speak out for the actions you took, as all GREE did here was get rewarded for a job NOT well done. It's nothing personal against those that spend, nor jealousy like some others think. It's simply a matter of right and wrong, and the consequences of it.

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Originally Posted by East Coast Bias

Out of curiosity, any team that had to redo a level (ie: spend gold) do to it not counting (and the team also sent a ticket) ever get a response or credit? Mine got a response immediately that the issue was resolved and we got the final prize (which was not true) and we got no credit back. Naturally, being foolish like the others, we had to fix the issue the old fashioned way - redo the PUCING level. Thanks gree.

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Incidentally, I just love the language everyone uses to describe their response to these situations:

"Have to spend more gold"
"Have to redo the level"
Have to, have to, have to..........

Gree have you pretty well worked out. By creating a culture where the customer feels they "have to" go above and beyond to complete a flawed task, spending more in the process, means Gree don't have to do anything but count the money.

And why do you "have to"? Not letting your anonymous faction mates down in the relentless pursuit for more pixels? What a laugh. No one one has to do anything. You all choose to reward Gree for their ineptitude because of the culture Gree has engendered where your faction mates do all the pressuring to spend on Gree behalf. Can't let the team down!!..... Pffftttttt

Well played Gree, well played.

Danger, I have to have a bowl movemtent, honest. I really do have to. Other than that, I don't get why people even bother to complain about customer non support anymore. The complaints won't change anything. Mr conductor just let me know when we get to the end of the line please. Guess I'll figure that out when my game dosnt open any more

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Originally Posted by Speed ump

Danger, I have to have a bowl movemtent, honest. I really do have to. Other than that, I don't get why people even bother to complain about customer non support anymore. The complaints won't change anything. Mr conductor just let me know when we get to the end of the line please. Guess I'll figure that out when my game dosnt open any more

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Wrong analogy speedie. Gree may have to have bowel movements, but you're the one choosing to spend gold for the privilege of sitting under it.

Paying Gree more money to compensate for their errors is a distinct choice, not a necessity.

Bowel movements are a necessary function, one where you have no control of. Having to buy gold is not a necessary function, Danger Mouse was right Speed, find another analogy.

Maybe that's just it. It may be the perfect analogy for him. Maybe buying gold IS a necessary function he has no control over.

There's that word again, spend. Yes, boys and girls, spend a very relative word. One woman's spend is another woman's, well, you know. LOL

Lol, some of you are so bright. I was agreeing with what was being said, not disagreeing, the bowel movement comment was an obviously sarcastic one. Just proof that you brain surgeons would argue with a brick wall. Yes, I see bam placing blame again. No one ever wants to admit they are the problem, blame others. Here's an idea. You don't like the game, don't open it, don't play it, don't post here. Don't support it in any way. Those who do like the game continue to play. That probably makes to much sense and logic for you guys, so I know that went right over your heads.

Here's another anaolgy for you. People complain all the time about cheap Chinese made products. You know what, we wouldn't have that product of you guys wouldn't buy it. And don't deny that you do. When a quality product is offered, but the cost is much higher, most people are unwilling to spend the extra. Sure you might in one or two cases, depending on the product, just not in most or all. My wife always complains that I spend too much, because if we need something, anything, I research and look for the best ( not saying Mw is the best, so don't go there) you get what you were willing to pay for with the Chinese product, yet you still want to complain. You continue to play this game that you are very well aquainted with the problems, so learn to deal with it. i chose to make this my " Chinese" product purchase. Difference is, I know what I bought. Bam, yes I as one person bear the weight of spending to keep the whole game going, your insight is amazing. All that would happen of the whole of top spenders stopped spending is the game would end. You're very deluded if you think it would create any substantive changes and improvements.

If I want cheap products from China I will buy them if they serve a purpose. If I want to buy quality I research first and will pay extra for quality and longevity. This game in its current state is not even worth being called the Chinese cheap product because it would be saying that it would serve some purpose. The
Purpose of this game is no longer fun but to spend gold.

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Originally Posted by Speed ump

Here's another anaolgy for you. People complain all the time about cheap Chinese made products. You know what, we wouldn't have that product of you guys wouldn't buy it. And don't deny that you do. When a quality product is offered, but the cost is much higher, most people are unwilling to spend the extra. Sure you might in one or two cases, depending on the product, just not in most or all. My wife always complains that I spend too much, because if we need something, anything, I research and look for the best ( not saying Mw is the best, so don't go there) you get what you were willing to pay for with the Chinese product, yet you still want to complain. You continue to play this game that you are very well aquainted with the problems, so learn to deal with it. i chose to make this my " Chinese" product purchase. Difference is, I know what I bought. Bam, yes I as one person bear the weight of spending to keep the whole game going, your insight is amazing. All that would happen of the whole of top spenders stopped spending is the game would end. You're very deluded if you think it would create any substantive changes and improvements.

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I don't buy crud, I won't buy Chinese unless there is no choice. I went on holiday to Bali with my ex and didn't buy a thing, everyone was like "ooh, but it is soo cheap". I was like "it's crud, why would I part with good money for this garbage".

I shoulder some of the blame for upsetting sensitive mods, I don't shirk responsibility for that. But I know I have been effective at getting small things fixed in game so I too will take the blame for that.

I haven't spent in months and then before that had been a year. I seen a short lift in quality and I bought a vault, sadly it was just a minimal short lasting improvement. I do the right thing by my fellow gamers.

I am not Blaming you wholey and solely, but you are in a position to lead from the front and you just keep walking into cow patties with the other top teams chasing you through a field of dung. Maybe stop for a cycle or two, tell GReE to clean the field up and you can play chasey on lavish green grass minus the poop

How's abut that for an anology.... Anology king right here

Let 'em "spend", if that's what they wanna call it.
I suggest we all just chill.
We may not be friends, but we sure as heck aren't each others enemies.
Why, 99.9% of us don't even KNOW each other.
So, how 'bout we all just take a couple of FREE deep breaths, relax, let go, and enjoy the rest of the movie.
I think we're just about to get to the good parts.
Get yer popcorn ready, a nice cold beverage of your choice, get comfy with your main squeeze, and let's see how this thing ends.
I promise to not squabble, quibble, assess blame or fault, just enjoy the rest of the real great movie.
Wasn't the cartoon wonderful?
You doggone betcha it was funny, too.
I wonder who's gonna die next? LOL
Is that posse gonna catch the dude who stole the gold?

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Originally Posted by DEWIN NUTTIN

Let 'em "spend", if that's what they wanna call it.
I suggest we all just chill.
We may not be friends, but we sure as heck aren't each others enemies.
Why, 99.9% of us don't even KNOW each other.
So, how 'bout we all just take a couple of FREE deep breaths, relax, let go, and enjoy the rest of the movie.
I think we're just about to get to the good parts.
Get yer popcorn ready, a nice cold beverage of your choice, get comfy with your main squeeze, and let's see how this thing ends.
I promise to not squabble, quibble, assess blame or fault, just enjoy the rest of the real great movie.
Wasn't the cartoon wonderful?
You doggone betcha it was funny, too.
I wonder who's gonna die next? LOL
Is that posse gonna catch the dude who stole the gold?

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But I know you, you know at night when you hear those sounds outside your window. That's me....just watching you!

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Originally Posted by andy2

Bolt told me that I should get a response twice, and havent. And that I havent because they probably closed out my ticket without a response, and that my next course of action should be to submit another ticket. So in fact, it appears as if they can not make sure my ticket is responded to.

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Still no update on this drama Andy2? Did you, or anyone one your team, ever get compensated from GREE? Don't leave us all in the dark. This is turning into a TV series that cancelled in mid-season!

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Originally Posted by bam bam.

But I know you, you know at night when you hear those sounds outside your window. That's me....just watching you!

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LOL, outside my window, LOL, never ever gonna happen.
You're free to try, but such attempts can found to be hazardous to one's health and ability NOT to assume "room temperature".
The COMPOUND is very well protected. LOL

Not sure what the laws are in Belize. But you may want to drag the body inside the window afterwards. just to protect yourself Dewey!

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Originally Posted by groovy shags

Not sure what the laws are in Belize. But you may want to drag the body inside the window afterwards. just to protect yourself Dewey!

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The locals have high praise for the voracious appetites of the cayman and the crocs.
They say a carcass can be gone in minutes. LOL

An update for those still on topic here.

Couple more days have passed - and I still have not gotten a single reply through the ticket system or from anyone who is able to help my faction at all. Flat out customer service is non existent.

@Bolt I know you can't do anything personally, but can't you contact someone at your company who can do something or does your company not care?

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Originally Posted by andy2

An update for those still on topic here.

Couple more days have passed - and I still have not gotten a single reply through the ticket system or from anyone who is able to help my faction at all. Flat out customer service is non existent.

@Bolt I know you can't do anything personally, but can't you contact someone at your company who can do something or does your company not care?

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I am afraid to say, we expected this so we decided to walk our own path to protect what little remains of our sanity. They don't talk right and wrong, they talk $$$. No easy money, no easy resolutions I am afraid

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Originally Posted by bam bam.

I am afraid to say, we expected this so we decided to walk our own path to protect what little remains of our sanity. They don't talk right and wrong, they talk $$$. No easy money, no easy resolutions I am afraid

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Yes lack of customer support here, makes it very easy to get refunds via other means. Next version of this event has happened and since not a single customer service rep wants to contact any of us I have instructed my team to do so, to great success. In the rare chance anyone from gree wants to actually try and make things right, i'm right here.

It really is funny. you watch some companies customer service reps on social media etc, responding to every post, going above and beyond to make sure that every unhappy customer gets rectified to the best of their ability. Then you look at Gree and it is the complete reverse. The actual people they send to interact with customers have absolutely no power to do anything, and seem unwilling to go contact those who do. There is absolutely no way to contact a real support person (call center, online chat etc) and most of the customer service responses through the ticket system are canned auto-responses that often have little to do with the actual issue. It blows my mind. Here you have not just one person - but a team of 60 - who placed in the top 10 of this event, so you know we give you a decent amount of revenue, and you can't even be bothered to contact us to save potentially 60 of your top customers.

Now, will some/most of us keep playing. Sad truth is probably, yes. Have they already lost a lot of revenue from how they botched handling this situation (refunds and a few people have actually decided to not spend any more money for a faulty product), yes they have. Do they care, no... no they don't.

Another event has come and passed... Still not a single reply to any ticket. Still not a single contact from a Gree employee actually able/willing to help. Last reply from Bolt was basically 'go away I can't do anything more for you so there is no need to contact me'. Which may be true, but go get someone who can.

Will happily keep updating this with how horribly Gree's customer service is until there is a resolution... or at least someone contacts us. (Yes, I expect to be here quite a while). This stuff needs to be publicly shown somewhere so that anyone considering this game can do some research and make an educated decision about how the corporation cares about its paying customers.

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Originally Posted by andy2

Another event has come and passed... Still not a single reply to any ticket. Still not a single contact from a Gree employee actually able/willing to help. Last reply from Bolt was basically 'go away I can't do anything more for you so there is no need to contact me'. Which may be true, but go get someone who can.

Will happily keep updating this with how horribly Gree's customer service is until there is a resolution... or at least someone contacts us. (Yes, I expect to be here quite a while). This stuff needs to be publicly shown somewhere so that anyone considering this game can do some research and make an educated decision about how the corporation cares about its paying customers.

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Dude, sorry to say this, but nothing new here. People have been saying the exact same things as you are currently experiencing for years, and yet nothing has changed as evidenced by the fact you ARE currently experiencing this. Gree don't care, pure and simple. As long as people keep spending money, that's all that matters to them. Not enjoyment, not satisfaction, nothing other than that you feel compelled to keep throwing money at them because you're frightened of falling behind in this peer group pressure cooker they've set up for you. Welcome to the Gree customer experience, enjoy.

I've been watching this thread and don't understand why it is taking so long to resolve. If CS has 50 tickets all reporting the same issue in the last battle there has to be something to it. In that case, award the prizes to them. Toss that ID number to those virtual rewards into their data and put a positive spin on this.
CS used to work, I've had rewards given after glitches in years past. And let's face it, other than a few minutes of someone's time, Gree isnt really out anything. It's not like the resources for the prize will break the bank. But the time to resolve and inaction aren't helping customer relations.

Talk back by not spending until issues are resolved.

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Originally Posted by bam bam.

Talk back by not spending until issues are resolved.

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Some are, most have consulted outside parties to seek a return of funds. Still no contact/help from anyone yet.

That is exceptionally sad to see. But thanks for keeping us posted.

In the past week I had to contact the customer service departments of two companies, one about a large bone I found in one of their chicken burgers. Without asking for anything in return they sent me $30 worth of vouchers. The other was a question about product availability, that CSR checked shipping schedules and promptly replied.

So I know good customer service does exist, just not here.

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Originally Posted by andy2

An update for those still on topic here.

Couple more days have passed - and I still have not gotten a single reply through the ticket system or from anyone who is able to help my faction at all. Flat out customer service is non existent.

@Bolt I know you can't do anything personally, but can't you contact someone at your company who can do something or does your company not care?

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I looked at the ticket numbers you sent me and you have been replied to multiple times. You've sent me several private messages to which I have replied. I've spoken to customer service agents and personally delivered the issue for them to help you. The issue was resolved many, many days ago. I understand that it wasn't resolved to the full extent that you wanted but to continue to say that you never got any response is incredibly disingenuous.

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Originally Posted by Bolt

I looked at the ticket numbers you sent me and you have been replied to multiple times. You've sent me several private messages to which I have replied. I've spoken to customer service agents and personally delivered the issue for them to help you. The issue was resolved many, many days ago. I understand that it wasn't resolved to the full extent that you wanted but to continue to say that you never got any response is incredibly disingenuous.

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http://38.media.tumblr.com/9ef596b60...olx2o1_500.gif

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Originally Posted by Bolt

I looked at the ticket numbers you sent me and you have been replied to multiple times. You've sent me several private messages to which I have replied. I've spoken to customer service agents and personally delivered the issue for them to help you. The issue was resolved many, many days ago. I understand that it wasn't resolved to the full extent that you wanted but to continue to say that you never got any response is incredibly disingenuous.

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I would be curious to know what you called "resolved"...
Same problem in my faction has been "solved" by giving 10 HPs to only those complaining...

NOW it's time to get some popcorn and a drink. This should be getting good pretty quick.

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Originally Posted by Bolt

I looked at the ticket numbers you sent me and you have been replied to multiple times. You've sent me several private messages to which I have replied. I've spoken to customer service agents and personally delivered the issue for them to help you. The issue was resolved many, many days ago. I understand that it wasn't resolved to the full extent that you wanted but to continue to say that you never got any response is incredibly disingenuous.

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I would love to know how these have been replied to. I have checked my email constantly, and have not seen anything. Checked my spam filters constantly, and there is nothing there. I have never had any issues receiving responses to tickets before. I got the 'request received' emails and nothing else. If you want to tell me I am making it up fine... but I have received nothing.

You have responded to my private messages, you told me that you would have somebody respond to the tickets, and I have not gotten any. You told me to send another ticket and I did. Still no response. I asked how to actually contact a customer service rep, and you told me that you are a pure middleman who can offer no more help. I believe that you have delivered the info to customer service agents, but none of them have contacted me.

The issue has not been resolved in large part because nobody has contacted me to tell me how it was resolved - so how can i ever possibly even know that. Are you seriously trying to tell me, that all of the email responses have been mysteriously lost in cyber space? I have told you multiple times I have not gotten any responses. Maybe try and investigate the issue, find a different way to contact me. Because I repeat - I have heard back nothing Using bold words to try and tell me I am a liar, calling me disingenuous? Really?

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Originally Posted by Bolt

I looked at the ticket numbers you sent me and you have been replied to multiple times. You've sent me several private messages to which I have replied. I've spoken to customer service agents and personally delivered the issue for them to help you. The issue was resolved many, many days ago. I understand that it wasn't resolved to the full extent that you wanted but to continue to say that you never got any response is incredibly disingenuous.

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Bolt !!!!!

Please check PM

thanks

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Originally Posted by andy2

I would love to know how these have been replied to. I have checked my email constantly, and have not seen anything. Checked my spam filters constantly, and there is nothing there. I have never had any issues receiving responses to tickets before. I got the 'request received' emails and nothing else. If you want to tell me I am making it up fine... but I have received nothing.

You have responded to my private messages, you told me that you would have somebody respond to the tickets, and I have not gotten any. You told me to send another ticket and I did. Still no response. I asked how to actually contact a customer service rep, and you told me that you are a pure middleman who can offer no more help. I believe that you have delivered the info to customer service agents, but none of them have contacted me.

The issue has not been resolved in large part because nobody has contacted me to tell me how it was resolved - so how can i ever possibly even know that. Are you seriously trying to tell me, that all of the email responses have been mysteriously lost in cyber space? I have told you multiple times I have not gotten any responses. Maybe try and investigate the issue, find a different way to contact me. Because I repeat - I have heard back nothing Using bold words to try and tell me I am a liar, calling me disingenuous? Really?

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OK - one quick update here. Because I was just legitimately called a liar by a gree employee I was fuming to one of my clan mates, who tipped me off to the 'online' ticketing system options, where I was able to login and see my submitted tickets. I was able to actually see a response there, and to Bolts credit it was replied to. However, like every other ticket I have submitted in the past I DID NOT receive a response via email and I did not know about the on-line option, so how could I have possibly known? Your system did not work and send me the emails (i am 100% positive and have received them every other time), yes instead of actually trying to help figure out why I keep saying I have not heard back anything, or pointing me towards the alternate method, you flat out called me a liar? Really? Do you have a manager here I can talk to, because that is incredibly low and pathetic.

Secondly, as to the actual issue at hand I am trying to get fixed here. The response to the ticket was that they will throw a trinket at us and call the issue resolved. This is not how the game works, we spent money to secure our rank, not the trinket you threw at us. You did not get back to us in time (even the response that I was not able to see was way too late) and so people on my team spent much more than they had planned in order to make sure our rank was secure, with the belief that Gree would do the right thing that any other company would do (foolish, I know) and return the money spent on at least the faulty battle, which your game screwed up. I just opened up a response to that ticket #2544095 explaining this. Maybe someone will actually understand this time and want to make an entire top 10 scoring team happy, so you stop losing money from us.

I shake my head at the support here. Unbelievable.

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Originally Posted by andy2

Some are, most have consulted outside parties to seek a return of funds. Still no contact/help from anyone yet.

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Andy2,

This is what I took umbrage at. To say you have not received any help is simply not true. I have been forwarding your messages. You knew that support had given your faction compensation (which you disagree with but that is a different matter all together). The missing link seems to be the email response from the support agents. You can now see online that support agents did indeed respond; so email replies either ended up in your spam, you accidentally blocked our emails or Zendesk (support software) failed to deliver them. I suggest writing in with an alternative email address here to test if your email account is the issue:

https://games.gree-support.net/hc/en-us/requests/new

I don't mind doing more through private messages if necessary but dragging this out on the forum is unnecessary and serves only as a spectacle so I am locking this thread.