Current Modern War Crash Status Update

[I Will Merc You]

I'm a huge Tadaaah fan, you are doing a fantastic job mediating this madness.

With all due respect to Tadaaah, would it be asking too much if we could get a dev or programmer to chime in on this catastrophe?

This is coming up on a week of issues (some could argue longer).

Asking for some details regarding these issues. No more mediation between decision makers and customers.

Again, all of this is asked with respect to all mods.

[MajikUF]

Just added a support ticket in the event that the devs/whomever aren't looking here. When my game crashes, it takes three times to get the game back open. (consistently) I can barely collect from my buildings without the game freezing and certainly can't get one hit on an NPC before the game freezing. Hoping my faction doesn't take it out on me for not being able to help the faction on this ltq.

IPOD Touch 5 64gb with 50gb+ free
iOS 7
MW 4.5.2

[Adm. J(K96)]

The fact that there are not regular updates on this issue is terrible. People have thousands of real dollars tied up in a game they cannot play. But I'll bet the fine folks at Greedy are still getting paid.
Tadaaah spent most of the day here yesterday dealing with this.

[Shadow Demon]

Tadaaah spent most of the day here yesterday dealing with this.

Wow he was here a total of 8.5 hours after what a week full of problems. That's impressive. And from what I read we gave him more information then we got. Pathetic.

[rhj999]

Further to my previous post, I have put a message on our faction board. Out of 55 accounts in the faction, there are replies from 5 people so far:-

iPhone 5 latest iOS update. The last 3 Gree updates are a bloody disaster.
Original iPad, I'm experiencing all sorts of problems
iPhone 5c having lots of lag and some freezing
Ipad 2 which is freezing and with loads of lag
iPad and cannot load the game

Just theses 5 replies represent a 9% sample having problems. Some have not yet tried to update owing to the problems others have. Some people will not have yet seen the message and replied.

I think Gree are well underestimating the extent of the problem.

[Bob_55]

They don't know what to do.. They don't test their fix.. What a disgrace..

[Tadaaah]

I'm a huge Tadaaah fan, you are doing a fantastic job mediating this madness.

With all due respect to Tadaaah, would it be asking too much if we could get a dev or programmer to chime in on this catastrophe?

This is coming up on a week of issues (some could argue longer).

Asking for some details regarding these issues. No more mediation between decision makers and customers.

Again, all of this is asked with respect to all mods.

They are working on fixing this. Considering when I'm asleep the comments that are made and how many updates would be ideal, it would take them away from that work. I think we can all agree we'd like them to be spending this time fixing the issue rather than mediating.

As for a morning update, we have ruled out inventory and are looking into other causes. We'll try to get more news as it progresses. We've had several more tickets and complaints come in throughout the night and morning.

[Corporal Punishment 2]

Tadaah, would it be possible to re-release version 4.4 but called 4.6 and stick with it until the bugs are ironed out of 4.5?

[AgentCoulsen]

They are working on fixing this. Considering when I'm asleep the comments that are made and how many updates would be ideal, it would take them away from that work. I think we can all agree we'd like them to be spending this time fixing the issue rather than mediating.

As for a morning update, we have ruled out inventory and are looking into other causes. We'll try to get more news as it progresses. We've had several more tickets and complaints come in throughout the night and morning.


and the ticket's to gree will be sended all day long..all day long and all day longg..the tickets to gree will be sended all day long...aaaallll daaayyyy loonnngggg ;)

[JPetermon]

They are working on fixing this. Considering when I'm asleep the comments that are made and how many updates would be ideal, it would take them away from that work. I think we can all agree we'd like them to be spending this time fixing the issue rather than mediating.

As for a morning update, we have ruled out inventory and are looking into other causes. We'll try to get more news as it progresses. We've had several more tickets and complaints come in throughout the night and morning.

I had a ticket sent in originally but figure it's redundant at this point and just wait for updates to be put out. I can't get into the game so it's not like I'm in a hurry.

[corey0025]

It's already been posted they can not roll back to 4.4, apparently not an option.

[Corporal Punishment 2]

It's already been posted they can not roll back to 4.4, apparently not an option.

Indeed. But there shouldnt be any reason why the next upgrade were to contain the 4.4 code... I'm sure we'd have to reload our data but that's a small price to pay.

[PointNShoot]

Further to my previous post, I have put a message on our faction board. Out of 55 accounts in the faction, there are replies from 5 people so far:-

iPhone 5 latest iOS update. The last 3 Gree updates are a bloody disaster.
Original iPad, I'm experiencing all sorts of problems
iPhone 5c having lots of lag and some freezing
Ipad 2 which is freezing and with loads of lag
iPad and cannot load the game

Just theses 5 replies represent a 9% sample having problems. Some have not yet tried to update owing to the problems others have. Some people will not have yet seen the message and replied.

I think Gree are well underestimating the extent of the problem.

my iPad2 hangs with every action taken. my ios version is just before the recent update. the game is just becoming overly time consuming to play unsustainably. why must the program communicate with game server for every action taken, especially stuff like vaulting your money...

[Lance Link]

With apologies to "The Doors"

This is the end
Beautiful friend
This is the end
My only friend, the end

Of our elaborate plans, the end
Of everything that stands, the end
No safety or surprise, the end
I'll never look into your eyes again

Can you picture what will be
So limitless and free
Desperately in need of some strangers hand
In a desperate land

Lost in a GREEdy wilderness of pain
And All the players are insane
All the players are insane
Waiting for the next update, yeah

[Corporal Punishment 2]

my iPad2 hangs with every action taken. my ios version is just before the recent update. the game is just becoming overly time consuming to play unsustainably. why must the program communicate with game server for every action taken, especially stuff like vaulting your money...

I couldn't say for sure but is it me or is it only iOS devices that are affected?

[Tadaaah]

I couldn't say for sure but is it me or is it only iOS devices that are affected?

It is only iOS that are affected.

[Adm. J(K96)]

I couldn't say for sure but is it me or is it only iOS devices that are affected?

Yes that is correct. I've heard one droid user complain of issues.

[Adm. J(K96)]

I've asked several times why using the 4.4 data can't be done, but have yet to get an answer beyond "Because".

[Corporal Punishment 2]

It is only iOS that are affected.

And would I be correct in thinking that it's iOS users who are struggling with the game freezing?

[Adm. J(K96)]

iOS are the only users seeing any problems.

[AfterHours-Oliver]

I've asked several times why using the 4.4 data can't be done, but have yet to get an answer beyond "Because".

There is no reason why not. People have not updated from 4.4 and are running fine. Standard change control process should ensure a backout or rollback plan. With version controlling it would be normal to either roll back the code and version or remove the errant/new code and increment the version number.

Doing this for a living, I speak from experience.

[Corporal Punishment 2]

It strikes me from reading this thread that GREE could do far worse than to enrol some help from the people posting the more constructive comments here.

[sw71]

How do I be a tester. Id like to help so these things can be improved upon in future

[Web323]

Game is completely unplayable right now for me (iOS). 2 minutes to login, data being used at a crazy rate when not on wifi, and 3 minutes for NPCs to load. Thank you for ruining the game once again

[backstabber]

There is no reason why not. People have not updated from 4.4 and are running fine. Standard change control process should ensure a backout or rollback plan. With version controlling it would be normal to either roll back the code and version or remove the errant/new code and increment the version number.

Doing this for a living, I speak from experience.
Agreed that they should have a backup of previous versions on their end. I dont see why they cant roll back the code and name it 4.6 so that apple can approve the package. Worst case, if apple doesnt like this way of doing things, i cant believe they wouldnt be able to make exceptions for exceptionnal circumstances!

[Tadaaah]

Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

EDIT: This will not require an update to the app as it is on our backend of the servers.

[MajikUF]

Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

I look forward to this. Thanks for the info.

[Adm. J(K96)]

So not even enough energy to finish an LTQ, .75% worth of FL deploys, and more stat inflation.

[AfterHours-Oliver]

Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

EDIT: This will not require an update to the app as it is on our backend of the servers.

Hehe, is that 30 energy or 30 energy refills?!

Also,I am interested in the technical issue on the back end if this is something you can share.

[-Commando-]

I hope this is a server communications issue. I fear the real problem lies with code issues to comply with IOS 8.0. If that's the case Apple is the reason they can't roll back.

[Paisthecoolest]

Thank you, tadaaah.

I will download the fix to the fix to the fix when it comes out.

[Tadaaah]

I hope this is a server communications issue. I fear the real problem lies with code issues to comply with IOS 8.0. If that's the case Apple is the reason they can't roll back.

It is a server communications matter. They're fixing it up.

[MajikUF]

It is a server communications matter. They're fixing it up.

Reboot the server :)

[I Will Merc You]

Thank you Tadaaah!

[AgentCoulsen]

Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

EDIT: This will not require an update to the app as it is on our backend of the servers.

I hope this is not again a fix of fix of a fix...

but seriously?
-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank.......

I couldn't play mw before war so no 150 kills on boss could not help in previous fltq no war last weekend and I'm pretty sure I'm not the only one..and then u give us those crappy gifts?(if it works ofcourse) my stats did go up in the meantime thanks to my faction but what about my individual units I couldn't get? that many people couldn't get?

[Veccster]

Reboot the server :)

That fixes 99% of the problems I have with devices and computers.


Those who are , I would like to know what you think is a reasonable peace offering. Should they award EVERYONE with 2M stats? 5M stats? Should they only give it to IOS users? What about IOS users who never upgraded and were not affected? Should they get the gifts as well?

I suppose it doesn't matter. Forums are a place for opinions and not everyone is going to agree....and there will be complaints no matter what they offered. I think it's a nice gift.

And I'd like to see what the "I'm sorry" tank is all about!

[Captain Buck Slayer]

Awesome tadaaah!

[Lance Link]

Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

EDIT: This will not require an update to the app as it is on our backend of the servers.

Thanks for the update and I hope the fix works but as to the compensation. How does giving the same items to everyone compensate thoses that couldn't work on the last cycles final LTQ's, score in the WD event or have now fallen behind in the current LTQ? Giving to all is the same as giving to none. It does not compensate those that actually sufferd a set back in the game.

[Mr.Grumpy]

i can't send a ticket because i can't launch the game.

[Adm. J(K96)]

I don't disagree with what you say lance, but at the same time it is nearly impossible to somehow separate only those that were affected from everyone else.

Personally, I think 1000 gold should be the minimum compensation.

[Mr.Grumpy]

sorry, that should say "game".

[Paisthecoolest]

L
Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

EDIT: This will not require an update to the app as it is on our backend of the servers.

OUR servers and on OUR backend. Wow. That is close to admitting it was gree's fault.

[Veccster]

Thanks for the update and I hope the fix works but as to the compensation. How does giving the same items to everyone compensate thoses that couldn't work on the last cycles final LTQ's, score in the WD event or have now fallen behind in the current LTQ? Giving to all is the same as giving to none. It does not compensate those that actually sufferd a set back in the game.

That's exactly why they shouldn't offer anything. But then the flamers come out and complain.

There are lot's of IOS users who did not update and were not affected. There is NO WAY to separate those who suffered from those who didn't.

Suck it up and get back to work.

[Captain Buck Slayer]

So do we have to install the latest update for the fix to work?

[AfterHours-Oliver]

Looks like the change has been made. My 4.5.2 install is working perfectly after restart of the app on a previously defective device.

Has hIt lag disappeared too or my hair imagination?

[Harvest1969]

Really Gree is this all you have to say.
I hope my claims in ticket sent to you will be for filled. Compensate everyone you are hilarious. And how are you compensate me for not finishing goals in wd becuse of your ****ty servers?.

[Lance Link]

I don't disagree with what you say lance, but at the same time it is nearly impossible to somehow separate only those that were affected from everyone else.

Personally, I think 1000 gold should be the minimum compensation.


The law, in its majestic equality forbids the rich and the poor alike to sleep under bridges,
to beg in the streets and to steal bread.

Gree should spend a little time and sort it out appropriately.
Universal equal compensation is not the correct answer.
Perhaps unlimited gold for everyone for the rest of the year
might satisfy all and in particular actually cost Gree something
for the aggravation they casued so many loyal customers.

[Adm. J(K96)]

While some were affected far more severely than others, all of MW felt this issue to some extent. Factions were affected by missing players, raiders were affected because bases couldn't be collected, individuals were affected by missing events. And I'm sure there were other ways. A gold solution would have at least allowed the players their choice of how to be best compensated for how they were affected.

[JPetermon]

Looks like the change has been made. My 4.5.2 install is working perfectly after restart of the app on a previously defective device.

Has hIt lag disappeared too or my hair imagination?

Still no joy on my end.

[AfterHours-Oliver]

Still no joy on my end.

You installed the update and hard booted your device? Give that a try, it is flying for me, faster than it has been for months. I suspect the problem may have been exacerbated by the latest update but may have been there for some time. Be interesting to see if we get a technical précis of the root cause.....

If it's clustered or geoclustered it might take a while for all servers or regions to see the tweak.

[Corporal Punishment 2]

I sent a ticket saying I couldn't get into the game.

Got a reply today saying a fix was on its way and I'd get an in-game notification.

Who said GREE don't have a sense of humour? :D

[Merc_mw]

How do I be a tester. Id like to help so these things can be improved upon in future

QA testers wanted:


http://product.gree.net/us/en/careers/view?&jvi=okrRYfwk,job

[Shadow Demon]

I sent a ticket saying I couldn't get into the game.

Got a reply today saying a fix was on its way and I'd get an in-game notification.

Who said GREE don't have a sense of humour? :D

Of course they have a sense of humor...look at the compensation! hahahaha!

[crazeejay]

is the 4.5.2 todays update or is it still coming?

[Adm. J(K96)]

4.5.2 is the most recen that will be available.

[crazeejay]

4.5.2 is the most recen that will be available.

well i'm pretty sure thats the one that's been sitting in my app store updates list for a couple days now. I wanted to make sure that the one coming out will be 4.5.3

[JPetermon]

You installed the update and hard booted your device? Give that a try, it is flying for me, faster than it has been for months. I suspect the problem may have been exacerbated by the latest update but may have been there for some time. Be interesting to see if we get a technical précis of the root cause.....

If it's clustered or geoclustered it might take a while for all servers or regions to see the tweak.

Yep, still can't get in.

[Agent Orange]

Well some bad news and my guess is that at some point Gree is going to have to announce that support for older IOS devices is being dropped because my iPad 1st gen is not loading the game still. I had purged the entire data set and app so that all 1.2gb was deleted, the device had 4gb of available space out of 16gb.

Just downloaded 4.5.2 from that app store, took a long time to boot up, showed 100% data load and then crashed. Looking at my iPad's storage MW shows an app size of 80.4mb with Documents & Data of 10.mb so something failed in that part of the boot up. Just rebooted and now stuck on Connecting to Server with a spinning clock, my guess I'm downloading 1+gb of crap er documents and data again and it just crashed again.

It would seem based on the low amount of data showing up in my usage screen that there is some graphical element or piece of data that is being pushed to this device that is causing the app to crash before it can fully load.

It might also have something to do with calls to the Game Centre since the older iPad's have Game Centre as an app but it appears to be a much older version than what I am seeing with the version in IOS 8.1.

So Gree please disable the automatic connect to Game Centre and let's see if this solves the log in issues for players using older versions of IOS on older devices.

Whatever you changed from 4.5.1 to 4.5.2 has now completely locked out my 1st gen iPad and I don't dare update my other IOS devices because of this.

[Bubseg]

My game serms to be faster , i havent upgraded to 4.5.2 yet ,
Is it safe to do it now or shud i wait tosee peoples responses ?

[Agent Orange]

My game serms to be faster , i havent upgraded to 4.5.2 yet ,
Is it safe to do it now or shud i wait tosee peoples responses ?

I would not fix what is not broken personally. I sacrificed one of my devices but no more.

[crazeejay]

My game serms to be faster , i havent upgraded to 4.5.2 yet ,
Is it safe to do it now or shud i wait tosee peoples responses ?

Yeah I'm waiting as well for a majority of people saying it's good to go..lol

[Tadaaah]

The fix is just now going out. Please restart your game and let us know if you are seeing improvement.

[PRY]

The fix is just now going out. Please restart your game and let us know if you are seeing improvement.

Is this automatic or another update?

[Web323]

The fix is just now going out. Please restart your game and let us know if you are seeing improvement.

No improvement at all

[AfterHours-Oliver]

The fix is just now going out. Please restart your game and let us know if you are seeing improvement.

Performance returned to normal about an hour ago for me and is still fine. Any reason why I saw a massive improvement before the fix officially went out? I am UK based, different servers? Performance picked up for me at 19.44 UK time (14:44 EST) to better than pre update performance levels.

[PRY]

Yea I still can't open it. If this was a data push. Have the Iphone 4

[Agent Orange]

Yeah I'm waiting as well for a majority of people saying it's good to go..lol

I think if/as folks log in and say it works or not I would ask that they also state what their device was, e.g. iPad 1st gen, iPod 4th gen, iPhone 3s and what version of IOS. That will likely help many players who might want to update but have the same device and configuration.

The last thing that someone should do is just post, 'hey y'all it works' with no further data since that doesn't tell anyone squat and hopefully that info gets passed up to the developers.

My personal take on this is to get the oldest device e.g. iPad 1st gen or iPhone 3 and use that to test new versions of the app since it seems that these devices are the one's now with the most issues. Or just say, sorry but you just lost your player because we can no longer support you….

Some of the display issues by the way have existed on Android for a while and it has to do with the devices resources. For example phones with only 512mb of system memory cannot load the entire data set when they run MW so many buildings do not display on the device. But they will show up on other players screens if they are not experiencing the same issue. One of my test players has this problem so I don't bother with buildings because once I build them I can't see them!

Another issue on the Android side is that the app doesn't flush old data set updates. At some point the device gets full and can no longer process new data, only way to fix this is to go in with the file manager and purge them. This also affects server pushes which fail because they cannot fully download. The clue to this is that you keep getting asked if you want to restart in order to load the new data that was 'downloaded'. When you restart you get the same message because the data did not have enough space to load.

Why I mention this is because I have to wonder if some of our IOS woes are related to bloated data and the inability to program down to the lowest common denominator.

In any event I don't get a good feeling about running 4.5.2 yet….

[JPetermon]

iPod touch 4th gen 32gb 6.1.6

Cannot get into game.

[Bubseg]

I also noticed better performance before fix went out , about an hour ago
Im in scotland. Uk

[Corporal Punishment 2]

It feels good to be back in-game at all and for more than 40 seconds for the first time in a week.

I closed the app, powered down my iPad and left it 15 minutes. No download required.

Other than relief at being back in, first impressions are that loading time is up (over 2 minutes), the NPCs are still invisible and there is still the annoying freezing every few seconds (albeit it feels like the freezes are slightly shorter.

Hope this helps.

CP (iPad 2 running iOS 7)

[Tadaaah]

Is this automatic or another update?

Automatic, no update required.

[PRY]

Automatic, no update required.

Nope still can't get in. I turned off phone and back on still nothing. Iphone4 sent you a pm on device earlier today.

[Captain Buck Slayer]

Working perfectly for me!

[PRY]

Working perfectly for me!

I hate you. JK lol

[Paisthecoolest]

Ipad2 iOS 8.1 mw version 4.5.2
It is not starting. I powered my iPad off and restarted it. I uninstalled and reinstalled the game.

[Cmdr_Vessery]

Automatic, no update required.



Can you provide the update version number that we should be looking for?

thanks.

[PRY]

Working perfectly for me!

what device?

[Agent Orange]

Nope iPad 1st gen still crashing on boot up just tried it. Enough of this, I'm having one of these for dinner.

http://www.dangerousdansdiner.com/coronaryburger.jpg

[Tadaaah]

You may need to ensure that the app is completely closed (force close) and then re-enter the game.

[PRY]

I turned off my phone, force closed app still nothing

[Tadaaah]

Nope iPad 1st gen still crashing on boot up just tried it. Enough of this, I'm having one of these for dinner.

http://www.dangerousdansdiner.com/coronaryburger.jpg

Please share. I could use one right about now too.

[Ozymandias]

Are those,people who were forced to spend gold to choose nations going to be compensated... I'm down 100 gold and will still need to pay another 50 to get back to the correct flag

[AfterHours-Oliver]

Automatic, no update required.

Given it's picked up for some but not others, can you confirm if you are using clustered servers globally that would explain this?

It's working great for me.

[Stryker74]

After last upgrade i am not even able to login! It crashes during splash screen!
Thanks gree, well done!:mad:

[amjann]

You may need to ensure that the app is completely closed (force close) and then re-enter the game.

I did that several times tadaaah. I am on ipad 2 with ios 8.1. Also uninstalled and reinstalled yesterday (like you told me). I still cannot get in the game. It crashes after a minute or so "connecting to server"

[Corporal Punishment 2]

Update: after switching out of the app and trying to re-enter, it crashes (three times out of three so far). But relaunching after that gets you back in again.

[Bubseg]

Did update game seems fine so far. , login time slightly longer , but ill put that down to first login for update

[Tadaaah]

Given it's picked up for some but not others, can you confirm if you are using clustered servers globally that would explain this?

It's working great for me.

Should be out for everyone. Working with the team now to see what other possibilities may be involved.

Re-installing may work for some; the load time for the first time around may be slow, but should improve after.

[JPetermon]

You may need to ensure that the app is completely closed (force close) and then re-enter the game.

Negative, ghost rider.

I get the connecting to server screen and then it crashes. Never opens.

[carl9764]

Cheers Tadaaah it's a pleasure to play the game again thank you

[TCW Faction]

Negative, ghost rider.

I get the connecting to server screen and then it crashes. Never opens.

Same here on 3GS Iphone IOS6.1.6 ! Game stays at startupscreen and loads until it crashes ( 5-10mins)

[amjann]

Should be out for everyone. Working with the team now to see what other possibilities may be involved.

Re-installing may work for some; the load time for the first time around may be slow, but should improve after.

Uninstalled and reinstalled (again, did that too yesterday). new data loaded 100%. Still cannot get in the game. It keeps crashing after "connecting to server"for about a minute or so. ipad 2 with ios 8.1

[Harvest1969]

Logging in takes 2min and every time i get welcome back banner.
Loading maps is ok, no freeze ups. Game seems to run good now.
Iphone 6 ios 8.1

[Agent Orange]

Ok, that's just the coronary burger. When we feel adventuresome we get the colon clogger though I usually swap the poutine for a side of rings. If you get to Toronto I will buy you and a friend one.

The Coronary Burger Special
2 8oz Patties, 4 Slices of Bacon, 2 Slices of Cheddar and a Fried Egg on top. Served w/ Fries and Gravy, Can of Pop

Quadruple C
"Collosal Colon Clogger Combo"
24oz burger served with a quarter pound of cheese, a quarter pound of bacon, and 2 fried eggs. Also comes with a large shake and a small poutine.

Btw it seems to me that it's something corrupted in the documents and data file since it crashes while loading on the opening screen and when I go in and look at the usage for MW I'm only seeing 10.6mb of data loaded instead of a gig+. Is it possible that it is a new graphic or data type which was used that IOS 8.1 can handle but that is not backward compatible with older IOS versions? Or some call required by IOS 8-8.1 that is blowing up on older versions of IOS?

Or I guess the bigger question is there anyone not on IOS 8.1 that has MW 4.5.2 running?

[MajikUF]

I haven't been able to login at all where I could at least do that before.

[Agent Orange]

Uninstalled and reinstalled (again, did that too yesterday). new data loaded 100%. Still cannot get in the game. It keeps crashing after "connecting to server"for about a minute or so. ipad 2 with ios 8.1

Hi, can you look at Settings -> General -> Usage -> Manage Storage and see what the Documents and Data set is? Mine is showing 1.9GB on my iPad 2, IOS 8.1 but running 4.5.1 not 4.5.2.

[JPetermon]

Heh, so I uninstalled and the reinstall froze. Perfect!

[PRY]

Heh, so I uninstalled and the reinstall froze. Perfect!

Yea mine is doing the same. LOL

[amjann]

Hi, can you look at Settings -> General -> Usage -> Manage Storage and see what the Documents and Data set is? Mine is showing 1.9GB on my iPad 2, IOS 8.1 but running 4.5.1 not 4.5.2.

documents and data set = 21.3 MB modern war 4.5.2 app size 88.0 MB

[AfterHours-Oliver]

Or I guess the bigger question is there anyone not on IOS 8.1 that has MW 4.5.2 running?

I am running from 7.0.4 up to 8.1 with no issues across 8 IOS accounts right now.

[J1mcrane]

I'm using Ipad mini retina & Iphone 5s bot running IOS 8.1. I previously had no issues, though around 19:00 ish, the game takes about 2 minutes to open. I have powered down both devices and reopened MW, game opens slightly faster after about 1 minute on both devices, can't seem to find any other problems.

[Corporal Punishment 2]

Btw it seems to me that it's something corrupted in the documents and data file since it crashes while loading on the opening screen and when I go in and look at the usage for MW I'm only seeing 10.6mb of data loaded instead of a gig+. Is it possible that it is a new graphic or data type which was used that IOS 8.1 can handle but that is not backward compatible with older IOS versions? Or some call required by IOS 8-8.1 that is blowing up on older versions of IOS?

Or I guess the bigger question is there anyone not on IOS 8.1 that has MW 4.5.2 running?

Yes. IPad2 running iOS 7 and 4.5.2. Crashes on entry every second time and takes over two minutes to load, but at least I can get in and stay in.

[drummerquack]

I have an iPad 2 running iOS 8.1. Signing in still takes forever and only works 3/4 of the time. Once I actually get in the glitching on maps seems to have stopped and my stats also seemed to stop changing.
Update-still taking up 1.9 GB of space on my device. Strange things are now happening in my inventory, air units in ground etc.

[Captain Steelman]

iPhone 4.. Still not working... Game crashes while loading... And since I cant get in I cant transfer the game to another device...

[PRY]

Should be out for everyone. Working with the team now to see what other possibilities may be involved.

Re-installing may work for some; the load time for the first time around may be slow, but should improve after.

Ok took forever to re install but I am in game after this step. Thanks bro.

[PRY]

back in but can't view inventory.

[Okie]

Ipad 2, iOs 8.1, no improvemment here either, deleted and reinstalled app, starts to load and crashes

[Bob Belcher]

So exactly what is one suppose to do to fix all the issues one has with game? New update out says 4.5.2 in store install or not is the question? Read post by Tadaah say update automatic, so what is one to do? Tadaaah please clarify for once! All to confusing as usual. Help please! Thank You.

[MajikUF]

I deleted the game and re-downloaded it.

It said loading new data and got to 100% .... sat there then crashed.
I loaded a second time and it said "Connecting to server..." for about a minute (maybe more) then I started to hear the music for about another minute then it loaded.

I got to see all of my raided buildings that I hadn't been able to cash for a while.

It looks like it's working... Remains to be seen for how long.

[Flatus Maximus]

I am using a brand new IPad Air 2 with latest iOS. Before updating to 4.5.2, my stats were down several billion, I had a difficult time taping any target in LTQ or missions, but the game loaded fine and so was everything else. Updated to 4.5.2 and my stats are back to normal, but the game takes 2-4 minutes to load up. It is even more difficult to consistently tap a target in LTQ or missions and also to collect or upgrade buildings. The game also freezes for 30-60 seconds at a time every few minutes!

This accurately reflects the experience of my Faction with iPads running iOS8.X The problem who has the time to spend 2-3 hours doing something that took no more than 30 minutes before?

Will Modern War survive this crisis? Inquiring minds want to know..

[Paisthecoolest]

Update: after switching out of the app and trying to re-enter, it crashes (three times out of three so far). But relaunching after that gets you back in again.

That worked for me too. Thanks. It isn't a solution, but at least it is better.

Nevermind. The gree "fix" ruined that way into the game. Screwed again

[Flatus Maximus]

I deleted the game and re-downloaded it.

It said loading new data and got to 100% .... sat there then crashed.
I loaded a second time and it said "Connecting to server..." for about a minute (maybe more) then I started to hear the music for about another minute then it loaded.

I got to see all of my raided buildings that I hadn't been able to cash for a while.

It looks like it's working... Remains to be seen for how long.


Keep us posted on your status...if that process works and maintains I'll give it a shot...right now I am leery of anymore "updates."

[James Jackson]

iPhone 4 7.1.2 working slow but working thanks :o

[amjann]

Uninstalled and reinstalled (again, did that too yesterday). new data loaded 100%. Still cannot get in the game. It keeps crashing after "connecting to server"for about a minute or so. ipad 2 with ios 8.1
documents and data set = 21.3 MB modern war 4.5.2 app size 88.0 MB I still cannot get into the game

[Asto]

I have probably missed the answer to this question but I'm not going through 41 pages to find the answer so here is my question, preferably for a mod to answer please:

I saw the post of Tadahhh apologising and saying what we will get for compensation which is all well and good but I'm not 100% sure what "30 energy means". Can anyone, as I stated above preferably a mod, please clarify if this is 30 energy refills or simply 30 energy? Dishing 30 energy would be an insult but I'm thinking that 30 energy refill packs is excessive so I'm stuck betweem the two. Cheers

[-Commando-]

Automatic, no update required.

What will it show in the "About" screen to let us know that we have the fix installed? After restarting my Iphone 4S I have: Version 4.5.2
Content Version mw_20141107_42642
Build 452.4.0

[AfterHours-Oliver]

documents and data set = 21.3 MB modern war 4.5.2 app size 88.0 MB I still cannot get into the game

Wi fi or 3G for those still having problems?

[Bluehavana2]

IPad mini 16gb wifi, ios 8.1, MW 4.5.2 loads slower but appears ok
Ipad 3 64gb wifi, ios 8.1, MW 4.5.2 seems ok

Still no ltb, but reasonably happy for now

Fyi, there is no longer a 'no vids' pop up. If there are gold vids available it will redirect to them as before

[FYV]

I turned the sound off in settings and got much better response times. Had been having the app crash all the time and having to wait 30-60s between each tap (ie unplayable). Touch wood seems ok since sound off. Might be just coincidence, but one for the developers to look at....

[Agent Orange]

documents and data set = 21.3 MB modern war 4.5.2 app size 88.0 MB

Thanks, looking like something in the docs and data set is preventing the app from running. On my dead iPad I only get to 10mb of data.

[amjann]

Wi fi or 3G for those still having problems?
I got (fast) wifi

[Demolisher VFF Rebels]

I deleted the game and re-downloaded it.

It said loading new data and got to 100% .... sat there then crashed.
I loaded a second time and it said "Connecting to server..." for about a minute (maybe more) then I started to hear the music for about another minute then it loaded.

I got to see all of my raided buildings that I hadn't been able to cash for a while.

It looks like it's working... Remains to be seen for how long.

Yea exact same is happening to me

[Rolinz]

Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

EDIT: This will not require an update to the app as it is on our backend of the servers.

I appreciate GREE trying to make up for all of these recent problems but I hope the "I am sorry" tank is not a "sorry" excuse for a unit. And the frontline units are not the "sorry" not worth deploying units.

I still have a problem with never even receiving the free energy refills we recently were given. My other account got it but my other one did not. So I just gave up following up.

I did submit a ticket for my missing energy refills that disappeared from my inventory. I sent a ticket and I got the cut and paste, you ticket is closed because the issue has been resolved or they are working on it.

It has not been resolved and I replied to the ticket. No response but I got a customer service survey. How do I get my missing energy refills? Is my ticket going to get ignored until I give up?

Should I wait 2 more weeks? This all started when the iOS update screwed everything up.

[Okie]

I am getting sick and tired of this, been playing the game for about 4 years now (sic), 3 updates and no joy, been on the phone with Apple for the last hour and they say my iPad is fine and so is os so the only problem is the app. I've had 2 messages from customer support 2 hours apart saying the same damn thing and i still can't get into the bloody game. FIX IT and do it well! I'm a programmer and I would be looking for a new job if I worked the way u do!

[I Will Merc You]

....anyone else find it wild that someone can play a game for 4 years...when the game is only 3 years old......

[dan2407]

Tadaah you are next to useless, three times now you have told us it is fixed when it clearly isn't, why don't you and your programmers stop being absolute cowards and tell us the problem is way bigger than you thought it was, oh no wait because then there would be massive refunds from apple. Why not tell us what is actually wrong there are probably programmers on this lobby who are better than the ones trying to fix who will probably be able to help!!!

[Bubseg]

Iphone4s. Ios 8.
327mb. In total. Runs fine.

[Okie]

....anyone else find it wild that someone can play a game for 4 years...when the game is only 3 years old......

Bug off! Dude

[Web323]

Still not working iPhone 5 with current app update

[J1mcrane]

Tadaah you are next to useless, three times now you have told us it is fixed when it clearly isn't, why don't you and your programmers stop being absolute cowards and tell us the problem is way bigger than you thought it was, oh no wait because then there would be massive refunds from apple. Why not tell us what is actually wrong there are probably programmers on this lobby who are better than the ones trying to fix who will probably be able to help!!!

I'm just as frustrated and P'd off mate, but I don't think it's Tadaaahs fault, she's only relaying what she's been told.

[Tadaaah]

I'm just as frustrated and P'd off mate, but I don't think it's Tadaaahs fault, she's only relaying what she's been told.

I mean the seat beside me is empty, so I am next to useless. ;)

On a more serious note, apologies that this server fix didn't solve problems for everyone. There is another update coming out later, though I do not know the date.

[dan2407]

Date as in next few hours? Days? Weeks?

[dledour]

I've deleted and reinstalled the app 5 times today.... I still can't get to come up. I use an ipad 2 version 8.1....

[Blackheart8541]

I've deleted and reinstalled the app 5 times today.... I still can't get to come up. I use an ipad 2 version 8.1....


You're not the only one... Me and fellow members of my faction get black screened every time we try logging onto the game. I have also deleted an re installed the app more times than I can count. I hope the update is soon because this is jus too frustrating!

[corey0025]

Seriously. I've backed up my Ipad, wiped it and reinstalled everything. I've wiped my Ipad and installed a fresh new version of the game. NOT a backed up version and its the same result. The game loads, and loads, and loads until it finally crashes. I never even get into the game. This is beyond frustrating. Even if I did finally get in to the game the "compensation" is garbage. I missed out on FLTQ, EB, WD (many people were affected in my faction so we missed out on the top 150 by a couple hundred thousand points, so we missed that bracket), and now this FLTQ and potentially RB and the next LTQ. For those that were able to play seamlessly they have a huge advantage now and your going to say a few energy packs some worthless frontline units and a magic unit I cant see anyway that everyone gets so is pointless (because here's the thing Gree, if you give it to everyone, it doesn't do anything!) So I'm done, peace out, should have done this a long time ago, but your utter lack of common sense, customer service and general integrity and transparency is mind blowing, and shame on me for ever spending money on this game. I used to enjoy this game and when it worked was actually fun. I feel bad for my faction and will always enjoy the time I've spent with them and everyone else I've gotten to know here, but enough is enough.

[Stubby1113]

I still say it has to do with Game Center. New update in CC had the Game Center tie in and now has same issues.

[Tadaaah]

I still say it has to do with Game Center. New update in CC had the Game Center tie in and now has same issues.

There are just a couple reports of lag on CC, which appears to go away after the first time loading everything in. We aren't seeing any reports of crashes, freezing, or being locked out.

[Web323]

There are just a couple reports of lag on CC, which appears to go away after the first time loading everything in. We aren't seeing any reports of crashes, freezing, or being locked out.

Meanwhile most of us cannot help our factions and the compensation has yet to be awarded even though it would not help since we cannot get in.

[corey0025]

its got to be something. Every other app on my ipad works perfectly fine. Its such a shame to have worked almost from the beginning and building a lvl 300 account with 10bil attack and 3 bil defense to have this happen and its all for nothing.

[Night & Day]

And why, considering the fact that you consistently lie to us should we believe you ?

[Rolinz]

@Tadaaah. Any of the developers look at the possibility of the Game Center the cause of the problem? Maybe disabling it?

[Tadaaah]

And why, considering the fact that you consistently lie to us should we believe you ?

Actually that is one thing I will never willingly/knowingly to do to you. I told them that when I interviewed.

We work off of the information we have and experience. We are here to be on both sides.

[Lance Link]

Ever so slight improvement on iPhone 4. Can get in but it takes a few minutes. Still freezes during various actions but at least I don't get bumped off after a few seconds. Maps and targets still don't load properly.

[MajikUF]

I deleted the game and re-downloaded it.

It said loading new data and got to 100% .... sat there then crashed.
I loaded a second time and it said "Connecting to server..." for about a minute (maybe more) then I started to hear the music for about another minute then it loaded.

I got to see all of my raided buildings that I hadn't been able to cash for a while.

It looks like it's working... Remains to be seen for how long.

So I closed my game (I don't know why I did, apparently because I'm an idiot) and I haven't been able to get back in. It looks like it's loading and then it crashes. It will certainly suck if I have to delete and redownload the game every time I want to play.

So what I'm especially annoyed about is I put in a support ticket and they closed it saying that it's resolved and it hasn't been.

[Mikeydel46]

Guess what as usual the so called fix... What a load of crap I went from regular crashes in game. To loading the FIX and now I can't even load the game. What a joke!!

[Stubby1113]

There are just a couple reports of lag on CC, which appears to go away after the first time loading everything in. We aren't seeing any reports of crashes, freezing, or being locked out.

That maybe the case but the team can't figure out what the issue is so this gives them something to look at. Could just be a coincidence but Game Center was put into both updates and issues started with these updates. I for one have logged into CC 5 times since update and have yet to see a NPC show up on a single map.

[truthteller]

Ok, we have located the problem on our servers. The fix should hopefully be out in the next hour or so.

There is one known issue with this: You may see odd results with the ‘Most Recent’ sort function in their inventory.
Rest assured you are receiving all earned items, even it the items do not immediately appear in the ‘Most Recent’.

We cannot stress enough our apologies over this update and thank you all for your patience and understanding as we worked on this matter. We are going to supply everyone with the following compensation in a pop-up over the next couple of days. (It may take a couple days as we have a Veteran's Day gift going out today.) That compensation is as follows:

-30 Energy
-10 Frontline Units
-A special "I'm Sorry" tank

Again, please let us thank you for your patience and understanding on this.

EDIT: This will not require an update to the app as it is on our backend of the servers.


tadaaah, it would really help and sort of make things fair for every player if the "I am sorry" tank comes with either a 1+ building upgrade and/or a 2+ energy REGEN bonus! both of them permanent

cheers

[Edbl79]

6979Just checked my inventory. I have the I'm sorry tank

[Speed ump]

Pretty minimal compensation for the ones affected. The rest of us not affected don't need the gifts. I'm sure the ones affected had tickets in for the issue. Might be a chore to go through them, but those are really the ones that should get something, and something more significant. I know one guy who got booted every two hits, min, and still did 800k. He's a better man than I am. I would have closed the game and not looked at it until it was fixed. I worked through those kind of issues in The early days, just don't have that kind of patience three years later

[Talahaski]

That gave me a laugh. Nice unit

[Adm. J(K96)]

Got to remember many couldn't even get in the game, so no not everyone had tickets.

[emcee]

I had to use my other account to send in a ticket. The other is still unable to log in since this early morning some 12 hours ago.

Ticket #2034391. Hope someone can help.

[Atego]

Hi Tadaaah,

Here is my report.
Main Account on iPad2, 64 GB, 51 GB free, iOS 8.1, MW 4.5.2, wifi.
After the update to Version 4.5.2 the game need 2-3 minute for starting process. I collect my cash and the game freezed and after a few action it crashes. Maps freezed but appear after 1-2 minutes, NPC appears after 1-2 minutes. The nation Bonus didnt appear at the Bonus List and a lot of the other bonusses shown Incorrect (+-10) . There was a temporary Bonus section with a bonus named [null] with the value -0. The App size was 80,4 MB, the data and documents size 2,8 GB.

I deinstalled the game and reinstall it. After the automatic update the game needs less than 1 minute till the end of the start process. Now it runs stable. No freezing, no crashes. Maps and NPCs loads normal as before without any lags. The Nation Bonus didnt appear, but the other bonusses and their values seems to be correct. The temporary bonus named [null] with the value -0 still appears.
The App size was still 80,4 MB, the data and documents size is now reduced to 143 MB.

Mini Account on iPhone 4S, 16 GB, 1,5 GB free, iOS 8.1, MW Version 4.5.2
Same issues with starting time, freezing and crashes after some action as above.
Bonusses are weird like above, the nation bonus didnt appear into the list. There was the same temporary bonus like above. App size 80,4, data and documents 824 MB.

After the automatic update the game needs 40 sec for loading, no freeze, bo crash, all maps and NPc loads normal without any lags. The nation bonus is back, all bonusses seems to be normal and the temporary bonus section disappears, also the bonus named [null]. But now the +3% health increase bonus disappear.

[junkkicker]

You don't have to be in game to send a support ticket. You can also send tickets through here.

https://games.gree-support.net/home

[CC1]

I'm iOS and just did an update. Now I can only log in about every 5th attempt and it takes 1-1/2 - 2 minutes. Ridiculous.

[Dborg]

On ios..been trying to log in for past 10 hours. .loads for 5 minutes then crash :mad:

[MajikUF]

Whenever I exit the game, Im forced to uninstall it and reinstall it for it to load. I just had to reinstall and it didn't open the first time, but lucky number 9... it finally started.

Whenever I get in, I get this gamecenter crap. Maybe we can disassociate that already, it can't be helping.

[truthteller]

why do. I have the feeling those 30 energy will be delivered after the FLTQ is done? Or even after the "dread" LTQ, and if we get them before the "dread" LTQ will not be surprise to read in the WLAKTHROUGH that the energy has double for that LTQ

Remember how great we were treated on October during the customer appreciation month, well I guess I will just hope for the best

[Kable In-fdel Tillman]

Page 36 said 1 hour it would be fixed and we would have our rewards .. where are they ???????

[Bicsi]

I couldnt log in to the game for 24hours ago... :S
I'm losing over 2bill cash... 105mill / hour... 700energy/hour... I couldnt start to build the new LE building...
I could help our faction in the LTQ... my master targets were prestaged... :mad:
I'm curious when will be able to log in and what well be our sorry prizes...

[Bob Belcher]

Obviously there has been no fix for the failed update that came out a week ago! How much longer will it be until it's fixed for real?
P.S. Haven't seen any free gold since update! I'm on iOS.....

[Officer material]

Still no gold for videos, and no gold for video or other site offers, doesn't do any good to go to sponsor site if you don't get compensated. game still freezes and takes 1-2 min to load. I did log out of Game Center on all 3 devices and at least I can get in game. Please fix for iOS users. Also what is our compensation for days of this frustration?

[Flatus Maximus]

Ever so slight improvement on iPhone 4. Can get in but it takes a few minutes. Still freezes during various actions but at least I don't get bumped off after a few seconds. Maps and targets still don't load properly.

I cannot get anything except the sickening feeling when I get a push notification that someone is busy "raping" my base and I can't even open my app on iPhone 4. When launched it goes into spin cycle for 22-25 seconds before crashing... and now MajikUP reports that the reloading strategy has crashed and burned...Love to get my Remembrance Ship, can't when I am unable to log it?

[TSgt Thomson]

Modern war will no longer connect to the server. I have reinstalled the game but that doesn't work. Am I alone here? What can I do?

[brabus35]

Modern war will no longer connect to the server. I have reinstalled the game but that doesn't work. Am I alone here? What can I do?

You're not alone. Been unable to login for 24hrs now. Also missed WD Friday and Saturday due to login issues after the 2nd update.:mad::mad:

[amjann]

Modern war will no longer connect to the server. I have reinstalled the game but that doesn't work. Am I alone here? What can I do?

No you are not alone. I havent been able to play normally since the update came out 8 days ago (crashing after 20 seconds) and not be able to connect to server for 36 hours now.

[Atego]

Modern war will no longer connect to the server. I have reinstalled the game but that doesn't work. Am I alone here? What can I do?

Check the MW Data & documents folder on ur device. U can find it here: Settings, General, Usage, Storage, Manage Storage.

Search MW into the list. Click on the arrow behind the MB. Her you can see the size.
On my both iOS devices the file sized more than 2 GB. Delete the App, hard reset your Device, wait 1 minute and reinstall MW from the App Store.
Start the fresh installed MW and be patient. It lasts 10 minutes or more. Good Luck.

[Beavis_1]

Modern war will no longer connect to the server. I have reinstalled the game but that doesn't work. Am I alone here? What can I do?

I still have the same problem here.....it really frustrates me and starting to get fed up by this. The game keeps crashing at startup!

GREE.....FIX THIS!

[Atego]

I still have the same problem here.....it really frustrates me and starting to get fed up by this. The game keeps crashing at startup!

GREE.....FIX THIS!

Read the post above yours and try it

[Lance Link]

The Gree engineers have been busy overnight. Once again nothing works. Can't even get into game. iPhone 4. Tried to unload and reload. Remove from Game Center. All the hints. Please fix the game Gree

[creature]

I am still unable to load mw! No help to my faction. Extremely frustrated after all the time and money spent on this game over the past 3 years. At this point I will be shocked if there ever is a fix! It might be time to just delete the game for good and move on.

[chubster]

3 e-mails overnight from Gree telling me the problem is fixed, utter bollocks as usual. Thanks to all the users posting suggestions but none have worked so far, found other things to do with my spare time though so the Greetards can lick my bawbag��

[Agent Orange]

4.5.2 is still broken on 1st gen iPad only loading 10mb of docs and data before it crashes trying to load.

4.5.1 has become more unstable on all non IOS 8.1 devices and now crashes after getting to my bases if it gets that far. It feels like whatever changes were made to accomodate IOS 8-8.1 have now locked out all older devices so if it was a data or graphics patch maybe look there.

In any event things are getting worse not better. Only two devices that actually work to some degree are running 4.5.1 and IOS 8.1.

[catmandu]

36 hours in and still cannot connect, can't get past connecting to server screen in ipad2, thanks for all suggestions but none have worked for me

[Big John]

I'm not an expert but clearing all redundant NPCs and removing all units that don't add to your stats might help.

[TCW Faction]

Reinstall the app and it works now but still no units ,refills,packs shown in inventory. Stats on profile not right( on attacks are the right stats shown) and tempboost not shown, app crashes when i try to open a map for FLTQ etc ...

IPHONE 3GS
IOS 6.1.6
Highspeed 3G connection

[Gbrown]

I guess I'm lucky. I had to transfer one of my accounts to a new iPad and it is working ok, has some graphical errors and inventory is not showing correct but stats are correct and I am not getting any crashing.
iPad Air 2, MW 4.5.2, app size 80.4MB data size 163

I have an iPhone 5s that I still haven't upgraded, not feeling that brave.

[Devil Dog 1]

Still can't get on and if it lasts much longer I will probably finally say good bye to MW. I guess I can thank gree for pushing me to that point

[786TRYX]

Could it be gree just got hacked?

[Agent Orange]

Could it be gree just got hacked?

As much as this app gets hacked, nope.

[Agent Orange]

Ok, so are the devs looking into differences between IOS 8 and the older versions of IOS that many players are using? Specifically, did they happen to add features used in Sprite Kit or Metal two features not in previous versions of IOS.

Also is it possible that they added some scaling feature to accomodate the bigger iPhone 6 screen which is not working? Reason I ask this is that 4.5.2 is still blowing up on our developer iPhone 6, IOS 8.1, MW 4.5.2.

[Zedsdead]

I'm not an expert but clearing all redundant NPCs and removing all units that don't add to your stats might help.
This being a logical action means it can only be tried after everything else has failed. Say in a couple of months.

[Stubby1113]

Game Center, Game Center, Game Center

[JPetermon]

Has to be the root cause. It's causing some lag issues on CC from the latest update.

[AgentCoulsen]

after one week without MW I finally could login again! it seemed everything worked fine..! I finally could help my faction with fltq..that was untill I closed mw and wanted to open again, I can't login anymore..is it because they are trying to fix it again?

[Adm. J(K96)]

My guess is Merriam-Webster changed the definition of fix, but didn't bother to tell us.

[CC1]

Come on Gree! What the, uumm, heck is wrong with you? Got an email to a ticket saying it would be fixed in a few hours. That was over 11 hours ago. Have you not learned don't make promises you can't keep? And where's the 30 energy promised so the members on our team that can work on the FLTQ can continue to make progress. Are you going to screw that up too? Or just plain reneg? Sorry for that presumption. But it's hard to trust when so many indicators suggest not to.

[Biker]

So based on the lack of contact from Gree other then we are working on it, I am starting to think this might be a deliberate act on Gree's part to disrupt the game for us to walk away. I have never seen anything remotely close to this type of catastrophic fail in any game I have ever played. Has anyone seen the Gree stock plummeting lately, might be a way to avoid majar legal action from the players that have spent 10s of thousands of dollars on this game if they were to just close it down. Hmmm. ( conspiracy theory) like me I am sure most of you that play MW is for your faction and team mates not just the game itself or we would have left a long time ago. It has gotten to the point where one of my factions is discussing packing in MW and move the entire team over to a new game so we still have the same team work and friendship that we really play this game for. All we ask from Gree is a true answer (we have no idea what so ever what happened and were gonna postpone all events until we get it working again.) but like Greedy they expect players that can play to keep spending to just get an advantage over others that can't log in at all. I have just heard now that a droid account updated and now has not been able to log into the game for the last 3 hours. Not sure if other droid accounts have the same problem.

Gree, do what is right before you lose the entire community over this. Enough is enough

[virginiavenom]

agreed, game center is the cause I believe.

[Biker]

I am sure my above post will be removed or get me banned but who cares at this point, ready to move on anyway

[AgentCoulsen]

I think I should play call of duty again on playstation..;)

[AiroMimmo]

it would be nice if GREE would give us the "I'm Sorry package" immediately, at least we may complete the insane FLTQ

[carl9764]

Agree to that mate could do with, but then again I do feel sorry for the users who are still having trouble I know I felt like smashing my ipad up lol

[backstabber]

Agree that Game Center must be one of the issues. Didnt update MW but did update CC (how foolish of me lol) and now that GameCenter is added (dont think anything else was changed from the looks of it), i get invisible npcs. I can hit them fine and hits are registered, but maps are empty. Luckely the green arrow shows up...

Also inventory screen shows empty. I've tried letting the game load for 10 minutes with no avail.

Tadaah, please pass this along to devs, why excluse any possibilities....seems this is a common change for both platrorms and all of sudden, both games are broken in some way...

[TCW Faction]

I find something out ! I have reinstall the game and it loads up and is running with little issues and i have find out that if i download then the update 4.5.2 for crash fixes the app dont load up anymore !

[creature]

ATTN TADAAAH !!!!!! I am still locked out, please let the devs know that they still need to work on this! Not sure who is getting my tickets but the replies I'm getting are worthless!

[Mikeydel46]

This is the biggest gree screw up I can remember although there are so many it's hard to keep track. I like lots of others STILL after all these bs updates and fixes can't get on my games after playing for years. Gree you guys are a bunch of idiots....

[Rolinz]

So now, I have to try and load the game at least 2 times and sometimes 5 time before it actually starts.

Stats page is all screwed up again!

Wow, Really Gree?

I thought the 3rd attempt at the fix would at least fix the stats page as posted in the Apps Store.

I think we will not have a fix until maybe next Tuesday? If it doesn't get fixed by Friday, we know they have a skeleton crew on weekends and so nothing will get done.

Or will Gree finally get this fixed before RAID Boss starts?



HOPE FOR THE BEST, PREPARE FOR THE WORST!

[Atego]

@ Rolinz

Try this. It works!!!!


Check the MW Data & documents folder on ur device. U can find it here: Settings, General, Usage, Storage, Manage Storage.

Search MW into the list. Click on the arrow behind the MB. Her you can see the size.
On my both iOS devices the file sized more than 2 GB. Delete the App, hard reset your Device, wait 1 minute and reinstall MW from the App Store.
Start the fresh installed MW and be patient. It lasts 10 minutes or more. Good Luck.

[drummerquack]

I don't know if I am the only one effected but now my FLTQ is not working properly, the energy is used but the kills are not counted towards the faction goal. :(

[Agent Orange]

@ Rolinz

Try this. It works!!!!

Nope, nope, nope

[Atego]

Nope, nope, nope
Sure, it works on my ipad2 with ios 8.1, it works on my iphone 4S with iOS 8.1 and it works for 2 more guys of my faction.
Why did u say "Nope" ?

[carl9764]

Same here best bit of advice given here

[Mikeydel46]

Trying the Atego fix idea. I'll post back what happens

[Officer material]

@ Rolinz

Try this. It works!!!!

None of my devices have a file size of over 2gb, and I still have issues. All 3 of my devices have different MB loaded. I still have the same issues.

[JPetermon]

Didn't work for me.

[Mikeydel46]

sorry Atego, but didn't work for me on either of my accts get the loading new data 100% and just sits til it crashes. Didn't work

[Atego]

I`m sorry if it doesnt work on ur device. Today i´ve played more than 6 hours, the Data size is furthermore "normal" with 224 MB and the game didnt freeze or crash anymore.

[Bluehavana2]

Still haven't received my comps for the issues, but had a few thoughts.
The bonus unit and frontline units are essentially useless as everyone gets them no there is no strategy or advantage.
The energy is nice as the ltq is requiring heavy energy use, but...
Wouldn't it be better for everyone to have free gold instead as this brings back the war strategy component where we have to make our own decisions how to use?

Also, update on my iPad mini. Still works fine but loading is unbelievably slow.

[Adm. J(K96)]

It was stated several times that the "compensation" would take several days.

[AiroMimmo]

It was stated several times that the "compensation" would take several days.

So is for FLTQ, unfortunatly FLTQ has just one day left.......

[Phelpsy]

Mw was working for me an hour ago now I let it sit loading for 10 min and it won't load :( and when I try cc it just crashes b4 it loads

[Bicsi]

When and what will we get for compensation?

[Adm. J(K96)]

When and what will we get for compensation?

http://forums.gree.net/showthread.php?101398-Current-Modern-War-Crash-Status-Update&p=1417953&viewfull=1#post1417953

[superman007]

@ Rolinz

Try this. It works!!!!

Thanks Atego. I have tried your steps but didn't work for me on my mini account. This is on iPhone 5S with iOS 7.1.1. It says, 978MB after re-installation of MW. It keeps loading for good 3-5 minutes and sometimes, I have to hard close the app couple of times to get into the game. Practically, I gave up on my mini account for now or until the next fix is released.

[Mikeydel46]

You Gree going fix this you caused or is it time to flush it into the sewer. Lots of lip service and bs compensation I haven't been able to play for a WEEK NOW...!!!

[Agent Orange]

I`m sorry if it doesnt work on ur device. Today i´ve played more than 6 hours, the Data size is furthermore "normal" with 224 MB and the game didnt freeze or crash anymore.

What you fail to realize is that not all devices are the same as yours, it would also be helpful if you posted the device and IOS version. Basically it works is as helpful as it's broken....

[Agent Orange]

Mw was working for me an hour ago now I let it sit loading for 10 min and it won't load :( and when I try cc it just crashes b4 it loads

Sounds like another server pushed fix... ��������������

[Bicsi]

Thanks Adm.J!

[bugssss]

After a whole night of just crashing, the game finally loaded all the way and my stats are, and I'm only guessing here back to normal, but my sea attack is -8%. What gives? 6982 Last I checked my Sea attack was over 200%. Should I have to submit a ticket?

[Bicsi]

I still cant log in to the game... :mad:

[CC1]

What a friggin joke! I don't have a degree in computer science. Didn't know I needed one to play this stupid game. Is it not possible to rollback to the last working version? In the meantime, work on the "fix" that caused the problem and, here's a brilliant idea, test it before shoving it down our throats.

Tic toc Gree.

[Bicsi]

What a friggin joke! I don't have a degree in computer science. Didn't know I needed one to play this stupid game. Is it not possible to rollback to the last working version? In the meantime, work on the "fix" that caused the problem and, here's a brilliant idea, test it before shoving it down our throats.

Tic toc Gree.

Exactly! Its so simple! Dont push out non-working and non-tested updates!
They should delete it from the app store that even less people would be able to download it!
And put back the last working version ASAP!!

And dont give only 30 energy refills! Give me my 15/15prestige prize and the wrapped prize because our faction did the prestige and master as well! And I couldnt help them... :mad:

[Flatus Maximus]

Check the MW Data & documents folder on ur device. U can find it here: Settings, General, Usage, Storage, Manage Storage.

Search MW into the list. Click on the arrow behind the MB. Her you can see the size.
On my both iOS devices the file sized more than 2 GB. Delete the App, hard reset your Device, wait 1 minute and reinstall MW from the App Store.
Start the fresh installed MW and be patient. It lasts 10 minutes or more. Good Luck.

"Every day when I get up, I check my Modern War set-up...and I still can't get thru to you..."

Push notifications come at me...I helplessly curse and hit my knee...and I still can't get thru to you..."



Will this be forever, and ever, and ever? (x3) That I still can't get thru to you?"

Sorry troop, yes, it has come to this...

iPhone 4. iOS 7.x, MW 4.5.2. D&D size = 2.2G. Still cannot load the app...but I still get push notifications that I am being creamed. I have missed the last WD and now the latest fLTQ..."and I don't know what I'll doooo..."

Other acct is iPad 3 iOS 8.x with version 4.5.2 with D&D 1.8 GB. It runs, very slowly and enters spin cycle often.

I appreciate Atego's quote...but leery of trying and making matters worse than they already are. Play "this."

[JPetermon]

"I appreciate Atego's quote...but leery of trying...any encouraging words out there?"


Jump

[I Will Merc You]

"I appreciate Atego's quote...but leery of trying...any encouraging words out there?"


Jump

^ too funny. Well played.

Tadaaah, any updates on the current issues? The last data push did not solve the lingering issues (for most, myself included).

Do you, or the dev team think that the Game Center issue could be the underlying cause? Or, if not, what is the status on your end?

Thank you in advance!

[Atego]

What you fail to realize is that not all devices are the same as yours, it would also be helpful if you posted the device and IOS version. Basically it works is as helpful as it's broken....

@Agent Orange,

sorry, this is a huge thread with tons of posts. I wrote yeasterday a post with the Device details
Hi Tadaaah,

Here is my report.
Main Account on iPad2, 64 GB, 51 GB free, iOS 8.1, MW 4.5.2, wifi.
After the update to Version 4.5.2 the game need 2-3 minute for starting process. I collect my cash and the game freezed and after a few action it crashes. Maps freezed but appear after 1-2 minutes, NPC appears after 1-2 minutes. The nation Bonus didnt appear at the Bonus List and a lot of the other bonusses shown Incorrect (+-10) . There was a temporary Bonus section with a bonus named [null] with the value -0. The App size was 80,4 MB, the data and documents size 2,8 GB.

I deinstalled the game and reinstall it. After the automatic update the game needs less than 1 minute till the end of the start process. Now it runs stable. No freezing, no crashes. Maps and NPCs loads normal as before without any lags. The Nation Bonus didnt appear, but the other bonusses and their values seems to be correct. The temporary bonus named [null] with the value -0 still appears.
The App size was still 80,4 MB, the data and documents size is now reduced to 143 MB.

Mini Account on iPhone 4S, 16 GB, 1,5 GB free, iOS 8.1, MW Version 4.5.2
Same issues with starting time, freezing and crashes after some action as above.
Bonusses are weird like above, the nation bonus didnt appear into the list. There was the same temporary bonus like above. App size 80,4, data and documents 824 MB.

After the automatic update the game needs 40 sec for loading, no freeze, bo crash, all maps and NPc loads normal without any lags. The nation bonus is back, all bonusses seems to be normal and the temporary bonus section disappears, also the bonus named [null]. But now the +3% health increase bonus disappear.

[Adm. J(K96)]

So where are you Tadaah? It's damn near lunch time out there and you can't bother us with an update? Or have things gone terribly wrong in CC too so you've got your hands more than full?

[-Commando-]

Still takes 2 minutes to load, but working without halts or crashes now on both my iPhone 4 and 4s running IOS 7.0.
1. Buildings still don't show as ready for collection if I'm watching.
2. Stats and bonuses were fine until I earned my first Temporary Bonus, then went back to displaying inaccurately.

[Agent Orange]

@Agent Orange,

sorry, this is a huge thread with tons of posts. I wrote yeasterday a post with the Device details

Thanks! Sorry if I came down on you so hard. What is important is that you are running IOS 8.1 on both devices.

I have 4.5.2 loaded on two devices but neither are running IOS 8 or 8.1 and neither can log into the game.

The rest of my IOS devices are on 4.5.1, the ones running IOS 8.1 work the best with the least amount of crashes. Those on IOS 6.x and 7.x are experiencing freezes, vaults not working correctly, items not displaying, stats not displaying accurately, boost not displaying, ghost targets in missions and probably other things I've forgotten. Plus frequent crashes and crashes trying to log in.

I just flushed my 1st gen iPad running IOS 5 again and reloaded the app 4.5.2 again. Screen says loading new data:100% and then screen blacks out and app crashes. Data set only gets to 10.6 where it crashes.

Would be interested to hear what your docs and data finally end up at once you've done a few missions.

[Atego]

...
2. Stats and bonuses were fine until I earned my first Temporary Bonus, then went back to displaying inaccurately.

Same here. Moments ago i get the first temp bonus (10% sea att). Now the nation bonus disappears again.

[DEWIN NUTTIN]

I think all those daring individuals who have UPGRADED are having issues, with the majority of them on iOS.
I haven't upgraded any of my iOS or Android devices.

I maintain a little fiction comprised of my little junk players on iOS and Android, DEWIN very little, but lurking.
All of my junk accounts are able to log on without any new issues.

From the fingers of a dummy, the issue seems to be the upgrades (in all their various flavors) across the various platforms.

[Glenn Priest]

I can log in and sometimes make a hit then crash. My hit may consist of collecting buildings, LTQ, or checking my stats. Which BTW have not been correct. IF I update with the current update I get nothing. I delete and reinstall WITHOUT the update I can make a hit b4 I crash. Helping my faction is both time consuming and often hard to accomplish.
I have a 4th gen Ipod touch. I think the awards you offer are both lame and both a joke and frankly don't show up. The time invested and $ I have invested are really what pisses me off the most. Sux to get the notices that your buildings are being raided and you cannot collect them. Not even wanting to go with the fact you now have made my base raid-able due to my timers all borked. May as well tell everyone that our stuff is open for their liking. With a IPH or close to 60 m makes me a tasty treat. THX for making my game play what it is now.
I know you are doing what ya can. I would suggest that you TEST your roll outs in the future. If it wasnt for my faction keeping me here I would have been gone long ago. I wont be wasting much longer here and with that Ill be taking my $ to another place with better customer support.

[Agent Orange]

Dewin Nuttin is definately the smart play right now! ;)

[DEWIN NUTTIN]

Dewin Nuttin is definately the smart play right now! ;)


LOL
The smart play is to DEW what most can't bring themselves to DEW. LOL
LURKING is cool, DEWIN NUTTIN is cooler! LOL
BTW, we both DEW essentially the same thing, isolate ourselves and test this and that.
I think we lurk using very similar styles of "turkey lurkey" play!!!

[Mikeydel46]

amen Agent Orange I deleted both my games will watch for "new" fix then still do nothing til proven the actually figure it out...

[Atego]

Thanks! Sorry if I came down on you so hard.

No Problem :)


Would be interested to hear what your docs and data finally end up at once you've done a few missions.

iPad: 324 MB
iPhone: 226 MB

Minutes ago i receive temp bonus on both accs. Stats weird again.
On my Iphone i have actually 1 temp bonus. After i receive the bonus, the nation bonus is gone.
On my iPad i have the same temp bonus and the formerly described imitation of a temp bonus named (null) with the value -0
So there are 2 temp bonuses on my iPad account. 1 existing temp bonus and 1 ghost temp bonus. Now there is the infantery def Bonus affected. Wrong value display (+-10%)

I guess, the freezing and the crashes are caused by the data & document File and maybe the GC pop up. The wrong message at the bonuses is caused by the display of the temporary bonus, at least there is a direct connection.

[Speed ump]

Well, the server fix they were coming out with yesterday either never got done, or typically did not solve any of the problems, so therefore was not the problem, or a fix. gree needs to dig much deeper into their compensation box for the people who are affected, than what they proposed earlier. I honestly did not expect it to be resolved as was stated. Need to make version 4.4 the new upadate, though it would hav to be updated to remove what was added by the other two versions. Forget even trying to bring out divisions until this is resolved. Players are only getting more and more upset that they are missing out on events, and can't help their teams.

[Cmdr_Vessery]

Well, the server fix they were coming out with yesterday either never got done, or typically did not solve any of the problems, so therefore was not the problem, or a fix. gree needs to dig much deeper into their compensation box for the people who are affected, than what they proposed earlier. I honestly did not expect it to be resolved as was stated. Need to make version 4.4 the new upadate, though it would hav to be updated to remove what was added by the other two versions. Forget even trying to bring out divisions until this is resolved. Players are only getting more and more upset that they are missing out on events, and can't help their teams.

Agreed. Put 4.4 out as a "new" old update.... be done. Let everybody back into their games and settle things down...

[JPetermon]

Unless Apple is forcing their hand, remove any connection to Game Center for both MW and CC. That would be a good start.

[backstabber]

Agreed. Put 4.4 out as a "new" old update.... be done. Let everybody back into their games and settle things down...
Find a friend with working 4.4, have him dropbox the .ipa file? Or are they somehow signed and only accessible with the apple id that was used to download them?

Had one teammate who had updated 2/3 devices and was able to recover the broken games by deleting the mw4.5.*.ipa from itunes library (and broken devices), plugging in his good device, hitting transfer purchases and then resyncing his broken games to the library.

[Tadaaah]

Just a little recap:

-The original update locked a greater percentage out of the game.
-The 4.5.1 fix allowed some of these players back in, not many but some.
-The 4.5.2 update allowed more of these in.
-The server fixed allowed more in.

Each fix has addressed one or more problems people were facing. Turns out there was more than one fix that needed to be implemented. More people are in the game now than with the original update. The last of these has been identified and a fix is in development. We'll update more on that as soon as we can.

[AfterHours-Oliver]

Just a little recap:

-The original update locked a greater percentage out of the game.
-The 4.5.1 fix allowed some of these players back in, not many but some.
-The 4.5.2 update allowed more of these in.
-The server fixed allowed more in.

Each fix has addressed one or more problems people were facing. Turns out there was more than one fix that needed to be implemented. More people are in the game now than with the original update. The last of these has been identified and a fix is in development. We'll update more on that as soon as we can.

Thanks for the update, I am in but still seeing issues with:

1: disappearing energy packs
2: building upgrade - trying to upgrade more than your max upgrade number doesn't show which buildings are already being upgraded but throws cannot connect to server error
3: no message when there are no gold videos to view
4: collect all button not showing if buildings become due whilst you are viewing your base

These are across all my devices, except my non upgraded v4.4 device.


Given that the issues have caused huge problems for us in being able to get faction members on to so the LTQ, is there a chance that we can get the energy units you mentioned yesterday before the end of this LTQ as many of us had prestaged targets but need to pick up where we have had no access or for members who have just left because of these issues.

[Web323]

Just a little recap:

-The original update locked a greater percentage out of the game.
-The 4.5.1 fix allowed some of these players back in, not many but some.
-The 4.5.2 update allowed more of these in.
-The server fixed allowed more in.

Each fix has addressed one or more problems people were facing. Turns out there was more than one fix that needed to be implemented. More people are in the game now than with the original update. The last of these has been identified and a fix is in development. We'll update more on that as soon as we can.

But still players are locked out of the game or the game crashes, thus unplayable. Raid Boss starts tomorrow and there will be more angry players if still locked out

[backstabber]

Thanks for the update, but stating 'last of these has been identified' should be removed from your statement...we are at 3 fixes and each time the devs said that all should be good after the update. Seems a lot was broken and we can only go one at a time until hopefully all is resolved

[JT77]

Sorry, I had no issues (*) on my iPhone 3GS until the last 4.5.2 update which I loaded as it fixed all the problems. Now I can't get in the game at all, it just hangs on loading.

iOS version 6.1.6 up to date

* other than the usual freezes etc in game and gold stealing clicks when frozen

[CC1]

...Given that the issues have caused huge problems for us in being able to get faction members on to so the LTQ, is there a chance that we can get the energy units you mentioned yesterday before the end of this LTQ as many of us had prestaged targets but need to pick up where we have had no access or for members who have just left because of these issues.

No, because that would be the right and just thing to do.

[DEWIN NUTTIN]

A list of problems known to Gree with problems that Gree thinks they have resolved would be very helpful to those with concerns.

If such a list were published, and FREQUENTLY updated, it would be very easy for players to know what Gree claims to have fixed, and if such a fix works.

Furthermore, Gree would also be able to see issues that players are seeing and they are unaware of at this point.

Rather than sending tickets individually from the game, perhaps this list could be maintained on this site?

If the list were maintained on this site, ONLY for these current problems, it could be coordinated by one of our fine, site moderators.

That way, the site moderator would assume the coordination and information role in this process.

The developers would have a "go to" person, and the players would have the same "go to" person.

That would eliminate 80% of the confusion and misinformation that is occurring.

Last, but not least, why not simply close the game down until most (if NOT all) of these issues are resolved?

[Captain Steelman]

Im still locked out so I guess Im one of the few, still not able to open the game... Hence I´d like Gree to focus on that first... I can live with hidden packs, incorrect stats, missing units, boosts or what ever as long as I atleast can enter the game...

When all is back in game Gree can take a 15 min break before starting the work to fix the other buggs and glitches..... But that´s just my 35 cents....

[Adm. J(K96)]

I unfortunately have no hard facts to back this up, but it seems that is really not the case tadaah. While some were able to get in with each fix, there were also more that were locked out with each fix. I think at best it's a wash right now.

It's completely crazy that you guys can't figure anything out that a single update broke and four fixes are unable to fix. Why do you insist on not answering WHY 4.4 is unable to be put back in until you get somebody in there who knows what it is they are doing? Until you are able to give a real answer to that question, your customers can only make the assumption is that it's not because you can't, but because you won't. Your reasoning for that being it somehow fits an agenda in just further screwing your customer base and not giving two shiny turds about anything.