Ill take the slightly less sweary route. Some of you will know we had 2 members accounts suspended for farming Transport Raiders. The 2 people have never received an answer to their ticket which incidentally Gree is #647071.
At least acknowledge what is happening to them please it's been a month and the Parlingo faction leaders board has agreed they have done nothing wrong although one clown who knows no better reported them. They haven't broken any rules, they haven't hacked and one of them actually sent a ticket to make u aware of the loophole on android of 100% drop rates - this was your issue and only you could fix it.
Can you please do the decent thing and reinstate them? Penalise them by all means but just contact them as a gesture of decent customer care.
Thanks
PS CJ I've pmd u 3 times on this and I know you're choosing to avoid responding.