Gree and the tale of the double standard

[1S1K]

Let's start with the basics, beyond the fact we have screenshots of his zero scores, chats of him being gone, returning and questioning his stats and sending his ticket to gree to fix it;

1.) do you really think ANY player if they had the knowledge to hack the game (which ares doesn't) would be stupid enough to hack it to be one of the highest stat players in the game, with huge amounts of the highest stat units?

2.) do you think even if we supported that kind of crap, which we don't, I would allow him to have his player name be "Ares - OSOK" showing exactly what faction he belonged to?

This whole thing is stupid on gree's part and is affecting a solid stand up player who plays the game harder and cleaner than anyone I know.

[TwiggyMW]

Free ARES gree.
i also think all people that automatically think its a hack lets be honest how many times has gree messed up and you have lost stats or missing boost items it isn't to hard for them to do the opposite. like others have said if your clever enough to hack you wouldn't be stupid enough to hack and make them all the highest units and you the strongest player in them game its a bit obvious.

[1brent1]

Admire 1's honesty entirely. Getting banned for trying to get something fixed is wrong. Hope your player gets account back and a vault for his inconvenience

This whole thing is depressing and frustrating to say the least! All gree had to do is provide his customer service request to fix his account. Which is not asking for a lot from someone who spent thousands a month on their game.

They choose to just ban and ignore him. Instead of taking the 15mins or how ever long it would take to fix it, losing out in THOUSANDS. Also losing more customers desire to play the game (which equals much more lost in the end) because of the way they choose to not provide support when support is needed.

You would be surprised how much a business gains from good customer service. Look at Amazon for instance, they wouldn't be anywhere they are today without their excellent customer service. I know for a fact gree has lost out in hundreds of thousands from their poor customer support habits.

This would be a happy place and make them a lot more money if they would change their poor habits and hire few more full time customer service reps!

[Rob Johnson]

2.) do you think even if we supported that kind of crap, which we don't, .

really?

what about when OSOK paid a hacker $200 to come into the faction and hack a masters ltq?

[1S1K]

And here come the trolls....

Seeing as how your name is the same as the worst QB in Buffalo Bills history, I'll pay that comment as much attention as I paid him while he played there...none!

[Rob Johnson]

And here come the trolls....

Seeing as how your name is the same as the worst QB in Buffalo Bills history, I'll pay that comment as much attention as I paid him while he played there...none!

I like how you haven't denied it,

you and I both know im not trolling, just pointing out a mistake in your comment

you cant say you don't support that crap, if you have allowed your team to benefit from hackers in the past

[DILL3NGER]

Who's got the popcorn?

[1S1K]

Ok then let me categorically deny it..since I have been leader of the team (which is since its inception) I have never allowed a hacker in to finish anything.

[Rob Johnson]

Ok then let me categorically deny it..since I have been leader of the team (which is since its inception) I have never allowed a hacker in to finish anything.

damn! good job your name isn't Pinocchio

I should of mentioned I have screenshots

[1brent1]

really?

what about when OSOK paid a hacker $200 to come into the faction and hack a masters ltq?

Please don't sidetrack this thread. A lot of us are upset with the lack of customer service after everything we have invested and like changes.

It's obvouis you created a new account to try bashing someone you don't care for.

[TMI]

I feel so bad for OSOK, but keep in mind, this is part of the TOS that everyone has agreed to by downloading the game.

...GREE reserves the right in its sole discretion to review, monitor, prohibit, edit, delete, disable access to or otherwise make unavailable any User Content (including without limitation Your Content) without notice for any reason or for no reason at any time.

(Bolded by me)

Sad but true. The sooner you all embrace this, the sooner you will be at peace with yourselves, and you'll be less livid. At least at GREE, but perhaps you'll still be livid at yourself for agreeing to the TOS and yet spending money.

This sounds harsh, but I'm just trying to be honest and forthright.

Believe me when I say I feel your pain. Is it fair? I don't think so. But this is part of what we have agreed to.

Next time you decide to buy gold, please read this post 5 times, THEN press the buy gold button if you must.

I'm sorry about your situation.

[Genen]

Yes I had an extra unit. 1 and not 9. Friend from the birds told me about it bc I did not even notice it since our faction finished fltq overnight. I filed ticket right away and Gree removed this unit on the next day.
Now may be I am wrong but OSOSK player got banned over having 9 extra units and his team cries fall about unfairness.
Let me tell you that gree will not ban anybody if you have 1 or 100 extra units by mistake. This is not how it works. It's not enough somebody file a ticket and claim this guy or that girl is a hacker. First they need to see ss of the improper action or unit etc. them they will look at your account and will determine if unit was added by mistake or player altered his or her account.
I don't have a clue if OSOK fellow is a hacker or just got it by mistake. If a former then he was properly banned if not he had to plea his case to gree and explain what's happened.
Have a nice day and long live SUP

[Robespierre]

Believe me when I say I feel your pain. Is it fair? I don't think so. But this is part of what we have agreed to.

Next time you decide to buy gold, please read this post 5 times, THEN press the buy gold button if you must.

Yep...pretty sad when the customers are the enablers of the shoddy service and agree to arbitrary authority. But then again...according to the TOS, nobody here ever had the pixels to begin with...Have you ever feel like you've been swindled?

[Tate1234]

I feel so bad for OSOK, but keep in mind, this is part of the TOS that everyone has agreed to by downloading the game.

...GREE reserves the right in its sole discretion to review, monitor, prohibit, edit, delete, disable access to or otherwise make unavailable any User Content (including without limitation Your Content) without notice for any reason or for no reason at any time.

(Bolded by me)

Sad but true. The sooner you all embrace this, the sooner you will be at peace with yourselves, and you'll be less livid. At least at GREE, but perhaps you'll still be livid at yourself for agreeing to the TOS and yet spending money.

This sounds harsh, but I'm just trying to be honest and forthright.

Believe me when I say I feel your pain. Is it fair? I don't think so. But this is part of what we have agreed to.

Next time you decide to buy gold, please read this post 5 times, THEN press the buy gold button if you must.

I'm sorry about your situation.

Be as that maybe, one of the better ways to get a corporation to correct itself is to get social media involved. Thats why we brought the fight to the forum, don't think we haven't filled customer services inbox with inquiries.

[Robespierre]

Be as that maybe, one of the better ways to get a corporation to correct itself is to get social media involved. Thats why we brought the fight to the forum, don't think we haven't filled customer services inbox with inquiries.

This is not social media...this is complaining on the same corporation's forum. They don't care and will edit your post as they see fit. If you take this outside of this forum (facebook/twitter), others will call you a fool for spending ludicrous amounts on this game. "Social media" catch 22, and many, many boycotts have been attempted. GL2U.