Experiencing repeated crashing after updating to 2.0? Read here for the fix!

[Dirt road Joe]

I mean you absolutely no disrespect CJ, but it is impossible to send what you request as KA is crashing for myself and others when attempting to log in.

In other words , we click the icon... It indicates it is loading ...and then crash.

I am on an iPad 2 ....iOS 6

While troubleshooting crashes, we may request a crash log to determine what is happening. Here are instructions to find a crash logs on Mac and Windows.


1. Sync with iTunes

Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.


2. Retrieve the Crash Log

Mac Users:

1.Open Finder (found in the Dock)
2.Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
3.Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
4.Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
5.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
6.Attach the file(s) to your reply, or send them to support.



Windows Vista/7 Users:

1.Open any Windows Explorer Window (My Computer, My Documents, etc.)
2.Enter %appdata%, and press enter
3.Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
4.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
5.Attach the file(s) to your reply, or send them to support.



Windows XP Users:

1.Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
2.Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
3.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
4.Attach the file(s) to your reply, or send them to support.

I have never done this. But I believe it should work. I am not exactly sure everything these crash files would contain... but it would probably be a good idea to attach your device, IOS version and player ID as well. Just so they have some information to work with.

If the game is completely un-accessible send your tickets here...
https://games.gree-support.net/anonymous_requests/new
Otherwise send your tickets through the in-game option.

[Ratma2001]

What is going on now !, i got booted from KA this morning at 7:00am couldnt log back in , deleted re-installed lost quest , log in , log out a few times just incase , still nothing did a remove and re-install again, got Guild quest back sent ticket no response , reloaded agauin still no individual quest !? now i have lost 9 hours off quest !
what else is there, i use an Iphone 5 , this is outta control was on 7/40 Heroic !

[Nacon10]

What is going on now !, i got booted from KA this morning at 7:00am couldnt log back in , deleted re-installed lost quest , log in , log out a few times just incase , still nothing did a remove and re-install again, got Guild quest back sent ticket no response , reloaded agauin still no individual quest !? now i have lost 9 hours off quest !
what else is there, i use an Iphone 5 , this is outta control was on 7/40 Heroic !

sucks to be you

[Dirt road Joe]

What is going on now !, i got booted from KA this morning at 7:00am couldnt log back in , deleted re-installed lost quest , log in , log out a few times just incase , still nothing did a remove and re-install again, got Guild quest back sent ticket no response , reloaded agauin still no individual quest !? now i have lost 9 hours off quest !
what else is there, i use an Iphone 5 , this is outta control was on 7/40 Heroic !

Go to menu-->More-->About
This should read, Version 2.0 Content Version ka_20130910_5

This should have the Quests loaded into it... if you have this data set yet don't have the quests... send a ticket and wait...

[Baela3]

I have ios 5 and it is still crashing. More than ever before. I have been sending in support emails but haven't been getting answers from my latest trouble ticket.

[Baela3]

We're investigating crash issues experienced on iOS 5 or higher. For the people still having this issue; if you can send us your crash logs via the Support system (don't post them here) that would be exceptionally helpful in finding the exact cause.

CJ, I followed every bit of how to get those crash logs and they were not there. I sent a screen shot to Carmen showing the empty directory. The only thing I could find was a general report log with the KA prefix. I did send that in and haven't heard back

[Ratma2001]

Go to menu-->More-->About
This should read, Version 2.0 Content Version ka_20130910_5

This should have the Quests loaded into it... if you have this data set yet don't have the quests... send a ticket and wait...

Thanks DRJ, i have the Guils quest still but not individual, its been over 24 hrs now since i lost it have updated , reloaded, deleted, logged on, logged off serveral times still not showing, sent tickets, nothing
I would have finished this quest but now have no chance ! this is ridiculous ! and if i send a ticket to say that i would have finished to support they will just say ...sorry we are getting our Techs to look into it someday in the next 5 years from now!
just give me the quest back or give me the units i would have won, it affects me it affects my guild !

[PatrickMadison]

I'm running the latest IOS 6.1.3 and I have the latest version of KA KA_20130916_2 build 240.0 installed and the app keeps freezing and crashing at random on my iPad and iPhone at least once a day it crashes so hard that it will not relaunch and I'm forced to delete the app and reinstall it. When you going to fix this it has really become a problem.

[Tigertiger55]

They won't / can't / don't care *

* delete as appropriate

[Shiesl]

I have 6.1.3 and am also crashing, especially when doing an Attack.

792-185-243

Rick

[BillyGates]

FYI, the device matters a lot.

My:
iPad mini with 6.1.3... no problems.
iPod Touch with 6.1.3... constant crashes... can barely do 10 'commands' in the game without a crash.

[KA-player]

Hey everyone,

In the latest update, we changed around some coding which caused some incompatibility with phones running older iOS versions. Going forward, players should be on at least iOS 5.0 to prevent these crash issues.

If you are on an older iOS version, you can update your phone by syncing it to iTunes and clicking the upgrade button.

If you are still experiencing repeated crashing while running iOS 5.0+, please let us know either on this post or in a ticket and we'll look into it.

We do apologize for any inconvenience this causes you.

Updated IOS in my iphone to 7.0 and lost my account in Kingdom Age.
When started the game had begining of game with Level1.
What can I do to get my game back?
I lost, no chances t get back? I'm founder of guild and in this momment nobody from guild can't manage things inside. Played so much time for nothing. Just one update for IOS and game is lost forever?

Please I need your help.

[Shadows]

Updated IOS in my iphone to 7.0 and lost my account in Kingdom Age.
When started the game had begining of game with Level1.
What can I do to get my game back?
I lost, no chances t get back? I'm founder of guild and in this momment nobody from guild can't manage things inside. Played so much time for nothing. Just one update for IOS and game is lost forever?

Please I need your help.

Please tell me you backed up your phone before updating the IOs...

[Rawrimabear]

CJ, I followed every bit of how to get those crash logs and they were not there. I sent a screen shot to Carmen showing the empty directory. The only thing I could find was a general report log with the KA prefix. I did send that in and haven't heard back

Same. No logs anywhere. Would be nice to hear back from someone, but I suppose that's too much to ask.

[Rawrimabear]

New version, same problems. Still can't raid a second building without closing the app first. Makes it hard to actually raid targets. Saw two level 5 manors, two level 10 playhouses and two level 8 lenders yesterday. Got one of the manors, spent 45 minutes refreshing the battle list looking for the guy again.

Still abstaining from gem purchases until this is resolved. If you want another customer, you know how to do it.