[Guild Wars iOS] War of the Heavens

[NinJaPaN]

Well the guilds that are operating with ten members should coun themselves lucky,

I dont think our guild has even had 5 players on at the same time due to the probs (still doing pretty decent for such a small group);

Curious to see the nrs/battles when the full might of guilds go head on

[KOA]

Same **** different day. Well it will all be over soon...
Would love to see what Gree has to say about this. Servers have gone down and crashed in other games during wars, but not like this..

It would at least be nice to see an update from them. Wouldn't it be more fair for them to just disconnect the guild wars and continue them next weekend after fixing all the bugs?

[Lcharlie]

Big business or small business, it doesn't matter. You're talking ethics, on how they "should" do something. I run a multi-million dollar bar business. I know all about what I "should" do when the proverbial sh!t hits the fan. But does that mean I owe every Tom, ****, and Harry something when I run out of a certain beer or a menu item? No. I never say anywhere in my menu we guarantee everything will be available at all hours. Much like this game. Did they promise everything would be bug free at all times? No.

You DO have the right to vent in anger, much like angry patrons that may come to my bar, Yes. But like them, just because you are angry or have previously bought beer or spent money in my bar (buying gems for whatever), doesn't mean you deserve anything in return, or compensation, like many are asking for, when something goes wrong. Sure, I MIGHT do something to compensate you. Maybe give you a better glass of wine since the one you ordered is out. But to be a prick and demand that I give it to you... nope, not in my bar.

In my business, as well as many others, you are able to vent frustrations. Vent away, and let me decide how to handle it. But when people continue to flame said frustrations and start demanding things for compensation, and you lose any bargaining power you had in the first place, because you come off looking like a prick.

Would a roll-back fix anything? Sure, but there won't be an easy fix to roll back time while bosses are still up, etc. Will bosses come out on thursdays now? Will new arena's come out on fridays? Maybe GREE has a plan for these and that is why they hold them on certain days. For those that are able to play it IS fair. For those not, it IS unfair. I do not disagree. But it is also unfair to take away any progress of those that haven't had (as many) issues as other have just for the sake of "oh, I can't play... " There is no blanket fix when some can participate/play and others can't.

And Mark, please tell me how you can prove that we have more than half of our guild able to play? That would be lovely to know, since I can tell you myself, that at max I've seen 10, maybe 12 people contribute in GW. Also, I'd like for you to tell me to my face its bull. In fact, why not start another troll post on how you know so much about other guilds and who is cheating. I'd love to see that again. Magically you know so much about everyone else. How is that? Why not put up a post about that?

Now if you'll excuse me, I'm just going to go back to WINNING, since apparently, that is what WE are good at, while you just ***** and moan.

To be fair I see your point and agree to some extent. I think to also be fair to some of the players who bought gems because of the guild war advertisements and now unable to play, they have the right to be frustrated and demand a refund or exchange. The analogy would be you advertising for a special wine tasting at your bar with a famous local musician to perform. You then sell tickets ahead of time with that promise but on the day of the event, your wine and musician don't show up or perhaps the wine and musician isn't what was sold to your customers. In that case you probably do have to compensate your customers by offering an exchange or refund. That is little different than the analogy you gave which I agree with but doesn't describe some of the situations currently faced by players

For those of you who bought gems from the war promotion and unable to play, you can always dispute with your credit card company and they will take it off. The key here is that you bought gems from the actual "guild war" promotion and not just buying gems for the general play of the game.

[Revelate]

It's obvious that the game is too resource heavy.... Hence most devices can't handle it... Didnt expect my ipad2 to fail the test as well....

That's part of it but it's not the entire part. I was able to get in late Pacific time (US), and was similarly able to get in early before the East coasters got on this morning.

It's incredibly difficult not to say this is load related on the backend infrastructure: we're hitting some sort of throughput issue where the clients aren't receiving enough data within some timeout value and it's simply shutting down the app; however, it's the source latency which is causing the majority of that.

There's some pretty simple fixes for this but at this point I can only get in when my guild doesn't have a declared war going on. If there is a declared war, I get that stupid dreaded popup which is so stupidly lagged, and the client crashes.

I don't even need to put a sniffer on this one to diagnose it as it's obvious to me by inspection: Gree blew this release, plain and simple. Likely would've been a 100K capital investment to fix for the next two years vs. the 1M+/month of incoming revenue, and possibly a few changes to the application delivery architecture which shouldn't have been hard since the vast majority of the program sits on the client and it's only a data delivery scalability issue.

Penny wise pound foolish.

Either way, I know the industry has gone to crap, but this is honestly terrible by anyone's standards.

[The Wise One]

Hi Everyone,

We recently pushed out some fixes to help mitigate the issues that you're all experiencing. If all else fails, try restarting your device fresh and it should help with some of the crashes. We're still deeply looking into this and have very good leads. I apologize for the inconvenience and trouble that you've experienced. Hopefully, less crashes, let me know if that's the case.

Btw, thank you to everyone that has provided some insight and info to help us tackle this.

[Issaquah]

Still failing. We have 6 out of our 30 members able to fight. Even those that can fight are wasting guardians, are lucky to page halfway through the enemy list (often unable to get far enough to access the GM), and often taking 10+ min just to execute 4 attacks.

[sLiik]

so I can get into guild wars when my guild isnt in battle. but once we go into battle the game force closes. I'm so happy I have spent so much money on this game and getting ready for guild wars and not being able to participate.

[Marco_]

Maybe the topic should be renamed from "War of the Heavens" to "War of Hell"?

(for once I'm glad Android is lagging so behind on features and you iOS users get to be the guinney pigs.)

[busteroaf]

To be fair I see your point and agree to some extent. I think to also be fair to some of the players who bought gems because of the guild war advertisements and now unable to play, they have the right to be frustrated and demand a refund or exchange. The analogy would be you advertising for a special wine tasting at your bar with a famous local musician to perform. You then sell tickets ahead of time with that promise but on the day of the event, your wine and musician don't show up or perhaps the wine and musician isn't what was sold to your customers. In that case you probably do have to compensate your customers by offering an exchange or refund. That is little different than the analogy you gave which I agree with but doesn't describe some of the situations currently faced by players

For those of you who bought gems from the war promotion and unable to play, you can always dispute with your credit card company and they will take it off. The key here is that you bought gems from the actual "guild war" promotion and not just buying gems for the general play of the game.

Yes, this is where you could probably dispute it and say "the game is broken, I cannot properly spend the gems I bought, please refund. But then you'd also probably have people saying "I've been buying gems for 3 months stocking up, I want a refund on all gem purchases." So... within the last week or so, I could see getting a refund. Past that, negative.

And if I advertised a special musician and a beer/wine, and we don't have one/both of them? Yeah, you'd get an apology and a refund if that is what you wanted. You would have had to have prepaid though. If you come to my establishment, and knowingly still come in after being told we don't have the product advertised, then that is on you. You would also be able to still come into my business and continue to spend money if you so desire on other product though. If though, you walk in and try to order a bottle of Bud Light (which we don't carry) and get angry because we don't have what you want, (when we have 80 taps and around 100 more bottles, more than enough selection) and then say you want a $20 bottle of say, Southern Tier Creme Brulee (great stuff if you can get it) for free instead, I'm going to tell you to piss off.

As it stands now, only a few people can play the game, and it seems like even fewer are able to participate in Guild Wars. Same with a busy restaurant/bar.

It seems like there's a pile up at the host stand and they aren't seating anyone. Maybe the hosts are idiots. Maybe the kitchen crashed. Maybe a server/cook just injured themselves really bad and has to go to the hospital, putting other people behind (seen that too). Maybe the computer crashed and they can't send checks or cash anyone out. Or maybe there is a long wait because simply no one is getting up. So, those who are sat and drinking and enjoying the day/night, enjoy. Those that aren't and are waiting... they get impatient and start getting angry. Then they start making demands. This is where the idea of a roll back/compensation comes into play. Do you say "since we can't serve everyone, no one gets served, everyone else has to leave" (If I can't have it, no one can) Is that fair to the people that were already able to get a seat? Not really. Does it suck that there is a line of people out the door not getting sat? Yup. Is there an easy fix outside of fixing the main issue and getting the flow back to normal? No. Or compensation. Well, since you couldn't get in, you get a free beer. Well, that isn't fair to the people already inside, they just paid full price right? Or what about a long wait? So, what would YOU do? (not you exactly Lcharlie, just saying to everyone) This is business. Decisions like this happen all the time. How would you run it?

In my industry, empty seats is my biggest enemy. If I can't seat people in a timely fashion, they can and will go elsewhere. So, yeah, I doubt Gree is happy that a large % of their player base can't play the game is is probably losing a good deal of money from people buying and spending gems, so I doubt they just said "screw it, lets just go home for the weekend and let these suckers suffer."

[Lcharlie]

Yes, this is where you could probably dispute it and say "the game is broken, I cannot properly spend the gems I bought, please refund. But then you'd also probably have people saying "I've been buying gems for 3 months stocking up, I want a refund on all gem purchases." So... within the last week or so, I could see getting a refund. Past that, negative.

And if I advertised a special musician and a beer/wine, and we don't have one/both of them? Yeah, you'd get an apology and a refund if that is what you wanted. You would have had to have prepaid though. If you come to my establishment, and knowingly still come in after being told we don't have the product advertised, then that is on you. You would also be able to still come into my business and continue to spend money if you so desire on other product though. If though, you walk in and try to order a bottle of Bud Light (which we don't carry) and get angry because we don't have what you want, (when we have 80 taps and around 100 more bottles, more than enough selection) and then say you want a $20 bottle of say, Southern Tier Creme Brulee (great stuff if you can get it) for free instead, I'm going to tell you to piss off.

As it stands now, only a few people can play the game, and it seems like even fewer are able to participate in Guild Wars. Same with a busy restaurant/bar.

It seems like there's a pile up at the host stand and they aren't seating anyone. Maybe the hosts are idiots. Maybe the kitchen crashed. Maybe a server/cook just injured themselves really bad and has to go to the hospital, putting other people behind (seen that too). Maybe the computer crashed and they can't send checks or cash anyone out. Or maybe there is a long wait because simply no one is getting up. So, those who are sat and drinking and enjoying the day/night, enjoy. Those that aren't and are waiting... they get impatient and start getting angry. Then they start making demands. This is where the idea of a roll back/compensation comes into play. Do you say "since we can't serve everyone, no one gets served, everyone else has to leave" (If I can't have it, no one can) Is that fair to the people that were already able to get a seat? Not really. Does it suck that there is a line of people out the door not getting sat? Yup. Is there an easy fix outside of fixing the main issue and getting the flow back to normal? No. Or compensation. Well, since you couldn't get in, you get a free beer. Well, that isn't fair to the people already inside, they just paid full price right? Or what about a long wait? So, what would YOU do? (not you exactly Lcharlie, just saying to everyone) This is business. Decisions like this happen all the time. How would you run it?

In my industry, empty seats is my biggest enemy. If I can't seat people in a timely fashion, they can and will go elsewhere. So, yeah, I doubt Gree is happy that a large % of their player base can't play the game is is probably losing a good deal of money from people buying and spending gems, so I doubt they just said "screw it, lets just go home for the weekend and let these suckers suffer."

Good analogy. I don't think roll back is possible or fair. I do think they could have paused the tournament for 24 hours to get it fixed. Like a rain delay in baseball which wouldn't hurt. Scores are still counted if already played but gives everyone a chance once fix is found and play resumed. Since the war duration is so short, it will be over before most can take part which will end up hurting business. I would assume many who thought they could have placed better with their full strength will be angry for not getting the better prizes. Those in the top 10 really doesn't matter. The prizes are negligible in difference. But like most gree games, it is hard to recover from a slow start. Imagine if you are a mid level guild in two weeks going up against a guild with 40 players with maxed epic and legendary. That is essentially what the top 5 guilds will have. You would have to spend double the gems to recover.

[Issaquah]

We just took down a level 3 guardian....except our points continue to be 30% lower. Things are now far worse!!!!!

Come on Gree! Test before u deploy!!!!!

[Climax]

We just took down a level 3 guardian....except our points continue to be 30% lower. Things are now far worse!!!!!

Come on Gree! Test before u deploy!!!!!

Isn't it 15%?

[Issaquah]

Isn't it 15%?

You would think that, wouldn't you (I did). Problem is it was 30% through the entire battle; regardless that we defeated the guardian.

[Jello]

Im back... crash! I was about to give a little praise. I rebooted the phone and i was able to get in on the current gw someone declared. i fought 4 battles... then crash! Cant get it to into gw again. i was able to collect from tf's after the war was over.

What i see as a problem is those few in the guild thatcan declare wat and possibly battle, they are hoping "this next one will work and everyone can fight", when in reality they are just using up resources like guardians... which cost up to 10 mil gold each! where will the compensation be for this? My guild has been able to start 20 battles, but none of the key members can fight! 20 guardians gone... over 80 million gold worth of guardians for us as they were not all level 10. Some say gree should repay gems and resources, others say they dont. Sorry, but my time and gold are as important as the next person. we didnt just throw it away... the guild was trying to participate in the guild wars tha gree sanctioned and screwed up! If i walk in to play laser tag at a place for laser tag and the guns or receivers are faulty, i expect a refund, or compensation equivalent to what i paid, like a free round of laser tag when they have the equipmen working properly. If i walk into a water park when its sunny, then they close the attractions because of lightning, i dont expect anything because thems the breaks and they have their ass covered from acts of god. This ge problem is just an ac of stupidity and not enough testing, and 75% of the player base has to pay for their mistakes? BS!

[Issaquah]

Here is a novel thought. When patching, I assume there are release notes. Why not post an announcement with which changes are going in place? It can be high level, feature focused (like when running a beta test). I would have liked to know a patch for The guardians was deployed and that the issue with the scrolling through the opponent list wasn't.

We all want it to work and the current process isn't working...