It may not be that ticket volume is that high. It may be, but it could also be that they just have a small sized staff for these kinds of things. They did do a round or two of layoffs recently.

It could also be that the team performs across all games on these forums. So cc may not be a specialty for any one uh, specialist. There may be issues with familiarity with cc. None of these are good excuses for bad CS. Just sayin, it may be a few different factors involved.