Lol, it's crap service for sure. I love Kingdom Age and have spent a lot of time playing it. I think GREE should have a LIVE Support System, if you ask me... (It would be really nice to have my game back.)Originally Posted by Shizolator
When you saying you are upgrading from iPad 2 to 4th Gen, do you mean to the iPad Mini?
Tried to transfer game to new iPhone don't have the old one. Says cant transfer is there a way to transfer when you don't have access to old device.
No. 4th generation iPad. 3rd gen was first with retina screen and has an a5x processor. 4th gen has retina display, a6x processor and new cap on storage of 128GB, with increased storage ultimately being the reason for the upgrade to the 4th gen.
I tried the above, when I could not get the in game transfer to work (I dropped my iPad and while it still worked, the screen was cracked and i got a new one).
Here was Gree's response last night:
S, Jun 25 13:52 (PDT):
Hello Belg,
Thank you for writing in about transferring your account. We recently changed the way transfers work in the game, in an effort to make it more simple for players.
If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.
If you do not still have your old device, we will need as much of the following information as possible in order to restore it for you:
(Please note that we cannot transfer between iOS and Android)
-Your original and new device types
-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)
-Your old character's exact name (case sensitive) and last known level
-Your last known login of your former character
-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)
-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)
Regards,
Ehh, I sent them most of the info. Hopefully they can fix my issue... I'm still waiting.
Yes! They finally fixed my issue!!!
hi staffolus,
how you do for have an answer, because i still waitin to long for,
and no answer at time.
Hey LOLO, I sent in a support ticket. Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new
Fill out the info and in the description box put all the below info.
Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)
Remember, if you had your game on say, an iPad and want it back on that same ipad, then be sure to put old device and new device the same. Also, I had to wait for about 2 weeks. Ehh, and I was complaining quite a bit. I wish there was a live support lol. Keep me posted on your situation.
I cannot transfer my game to new device.
I just sent request ticket to Gree and waiting for reply and help.
Anyone has any advice?
Thank you so much.
Yes, you can create a Funzio ID - if you haven't already - Go to Menu - More - Funzio ID. This is the section which with help you. After you have created an account, log it into both devices. Then, you set the iTouch as Old Device, and set iPad as the new device. My only worry is you have already sent in a ticket, so hopefully if you follow this, they wont ruin your game.
Hi Staffolus,
thanks for your answer, i send a ticket 7 days ago, you have waiting 2 weeks,
i will waiting so.
You're welcome. Yeah, just wait a little longer, they will send you an email stating that the issue is closed due to the fact that it's fixed. Good luck
I did this and it didn't work.
Can someone give me advice please. I share guild leader with one other guild member. The other member's phone packed up, he's got a new phone and waiting for a game transfer to be completed. He has guild leader position right now and he can't pass leader back to me. We can buy bonus or build any walls, or do any guild
management. Is there any way that I can get leader passed to me? It's slightly worrying for the guild how long the game transfer is! Please help.
Go to this link to pull up the page, https://games.gree-support.net/anonymous_requests/new
Fill out the info and in the description box put all the below info.
Your old device type
Your old character's invite code (if you have it)
Your old character's name (case sensitive) and level
Your new device type
The UDID of your new device (For directions on getting your UDID, go to http://www.innerfence.com/howto/find...vice-identifie...)
The invite code of the new character showing up on your new device (should be a fresh level 1 when you first install the app)
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