CJ, I appreciate you taking the time totalk to us and clarify a few issues. But there is one question that I have to ask which isn't being answered via the tickets.
A month ago I sent in a ticket asking a simple question, "how do I sign up to receive the bonus gems for spending a lot of money?"
I have received two canned responses sating that the issue is being worked on and the ticket is closed but the question is never answered. Can you understand how frustrating that is? I ask a question and get a canned response multiple times. It makes one wonder if the tickets are even being read.
Since the ticket was opened I have spent over $500 per month. Well over and I still have no free bonus gems for my spending and no answer on how to sign up if that is what I have to do. So could you please tell me what I have to do or is it better if I just reduce mt spending since there is no bonus for being a high spender?
Thanks in advance for your time and assistance in seeking a simple answer to a simple question. Remember a rewarded spender is more likely to spend in the future. Cheers.