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Moderator
Missing buildings and lost building levels
Hi Modern Warriors
Regarding missing buildings we will be trying a new process to make sure everyone gets their buildings and building levels back.
We will temporarily reduce the construction time for all buildings with >1 hour construction time to zero so you can instantly place your buildings on your base.
Those of you who have disappearing buildings or lost levels, please send a ticket with the heading “MW Lost Building”. If you already received your missing buildings but haven’t gotten them upgraded, please resend a ticket with a reference to the original ticket to have them upgraded.
For all new tickets about disappearing buildings or buildings losing level, we will follow the following process:
- Customer Service will ask for building names that have disappeared and the former building level
- The buildings that disappeared will be gifted back as items
- You will be asked to place and send another ticket to upgrade their buildings within 24hours with the same ticket or referencing the ticket where they originally requested the building
- Customer Service will upgrade your buildings
We apologize for the continued inconvenience and how to remedy this issue as soon as possible. Best of luck with your battles in-game!
Kamesennin
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