No point contacting customer no support. This is the reply I got about missing gems and items -

John Carl, Oct 29 15:45:
Hello Chris,

Thank you for contacting Knights & Dragons support.

I understand your frustration and apologize for the technical difficulties that were experienced.

Unfortunately, we are not authorized to offer any compensation. I will pass your feedback directly to our developers for further consideration. Again, thanks for taking the time to message us.

If you have any other inquiries, please let us know. Have a nice day and thanks for gaming with us!

Regards,

John

if they can't even give you what is rightfully yours because they are "not authorized" what is the point!