They check the forums all the time, and I send them links to threads that I think they should check out, but they cannot do anything without going into your account thru your ticket data.
I wish it wasn't the case, but you might have misunderstood the goal tree for this LE event. And, I wish I could help you, but I don't understand it or do it myself. At least you brought it up so others know about it. Thanks for that. Hopefully your SS's will help!