Quote Originally Posted by [PM] President Hightower View Post
@Edbl79:

I really appreciate your thorough original post, however any issue found in the game receives a priority. Priority is generally rated by severity and exposure. If a single player claims that there is a crash in an LTQ, that bug will be investigated, but will have a low priority over, say, a bug that affects many players in Frontline. The best way to know how many it affects is to check submitted tickets. With enough tickets claiming the issue, I can make a case for prioritizing this bug over smaller ones. That is why w ask that you write in. Also it's easier to narrow down the issue with more people experiencing it.

And here is the biggest reason that tickets matter: We can pull your player ID, device type ID, and loads of other information we can't get from the forums. Many bugs do not have a 100% crash reproduction rate, even though we test on many different devices. Having all your information will allow us to look into your account logs and find the issue much, much faster.

We at GREE want to provide the best game experience we can and part of that is proper prioritization of bugs / issues that players care about.
Hightower, thank you again for responding. I'm not sure if BamBam and I are in the same GM room but I have already seen your reply to me posted outside of this forum so I can only hope that my fellow players greet your message with a sense of optimism and take action to help improve the situation. However I feel it necessary to caveat any potential for player action on this issue by stating what I think is obvious. This forum was once a much more active place. The game was once much more competitive than it is currently. As someone who has played since December 2011 the reason for any decline in forum activity and in-game competition has been a direct result of false promises and continued development defects. Players have been locked out for months, dealt with "ghost" npcs and now constant crashes to name just a few of the problems over the last several years that I believe we have no other choice to be sceptic of any real change being effected. Players whether gold users or free have mostly stuck with this, in my opinion, due to relationships developed by playing the game. It is unique, at least in my mobile gaming experience, in that a significant social community has developed through the use of several mobile chat apps. Line, Kakao, Group Me, Palringo have all served as a means for players to interact on a large scale outside of the game itself both with members of our factions and people across the entire player base. If not for this social structure the game would be likely to have ceased long ago. We are constantly sharing information with each other on the game, helping each other find enjoyment in areas where we are otherwise let down by Gree. The constant flaws are discussed and remarked on on a daily basis and when we see a lack of any real improvement a very real complacency sets in as we have rightfully realized that if not for each other there would be no point in playing. We have submitted the tickets you speak of receiving 5 health packs or 10 refills of energy for our troubles but in the days, weeks and months that follow we see very little resolution. Service for many of us is slow to act and often unhelpful as generic responses have become the norm, replying with false promises of escalation stating that our feedback has been passed on. If any of what they say were the reality you wouldn't be asking us to send tickets now. As I said I can only hope that your words in reply to my post are met with optimism and a shift can occur if action now on the part of the players results in REAL improvement but we've heard it all before so forgive me but I won't be surprised if we are let down again.

Thanks again for taking the time to reply and I hope that all sides will do what it takes to make resolution a reality. I will do my part and submit requests as you have directed for each of the different problems I experience.

One final word, please prepare your service group and ask that they do not reply with any resolution that indicates the issue submitted is the fault of the player for the game version they are running or OS of their device. Doing so will result in any traction gained being halted because the first person to get that kind of response will be sure to share it with the community and likely put an end to any push on our part.