Originally Posted by
[PM] President Hightower
@Edbl79:
I really appreciate your thorough original post, however any issue found in the game receives a priority. Priority is generally rated by severity and exposure. If a single player claims that there is a crash in an LTQ, that bug will be investigated, but will have a low priority over, say, a bug that affects many players in Frontline. The best way to know how many it affects is to check submitted tickets. With enough tickets claiming the issue, I can make a case for prioritizing this bug over smaller ones. That is why w ask that you write in. Also it's easier to narrow down the issue with more people experiencing it.
And here is the biggest reason that tickets matter: We can pull your player ID, device type ID, and loads of other information we can't get from the forums. Many bugs do not have a 100% crash reproduction rate, even though we test on many different devices. Having all your information will allow us to look into your account logs and find the issue much, much faster.
We at GREE want to provide the best game experience we can and part of that is proper prioritization of bugs / issues that players care about.
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