Hi Sirius,
sorry for starting this thread but I don't know how I can help my guild mate else (his ticket no. are 2568831 and 2569260)
At the very start of the last war his gold level went up approximately 12mill above his vault level for no reason, in order to protect it he upgraded one of his buildings & his gold level dropped back below limit, but within minutes it went back up, so after upgrading 5 buildings and donating 35 mill to guild bank all went back to normal until yesterday.
Keeping the gold would have resulted in being hit even harder during war when overvault.
His first keystroke yesterday morning (his game was already open overnight) activated a banned message.
He has since deleted the game from his iPad & reloaded from the cloud to no
avail, this time the message read "connection error with this account"
He is absolutely no hacker and can not be blamed for a game-bug.
He is a member of SVC since the first day of guilds and he is playing 7/24 - so being locked out of the game is really hard for him.
It would be really great if you could help him to get back into the game - until now he has no response from the service so he don't know why he is banned (the only thing we can think about is what I wrote above)
I also posted in this thread
http://forums.gree.net/showthread.ph...ng-huge-levels
might be this was the same bug (he is lvl 240, might be the reason why he didn't see a lvl jump)
Regards and thanks
Vyper