Lol,
my confidence is gone in gree, too long with the same issues. Unless their management wakes up and changes things...nothing will ever change.
For there social face to us, they do the job as they are asked, and have no say in policy or how things are run, best they can truly do is pass along what we say, and most times I feel like it gets past to a blind man's dog to read. ok maybe this analogy is a bit harsh but sure feels like that, when we read the customer service replies.