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03-12-2015, 12:30 AM #1
- Join Date
- Mar 2015
- Posts
- 5
transferring game data from iPad to iPad
hello, i have upgraded to a newer ipad, been trying for a couple of days to transfer my game data to the new iPad but it is unsuccessful so far
i logged in game center, made sure i'm logged in Facebook but i still could not transfer. the restore or syncing thru iTunes only restored all my apps but not the data. i also went into the league of war menu, clicked settings, went to 'multi devices, and when i choose either 'f' (fb icon) or the game center icon, i get the message : visit settings to enable multi device support, and "you must have a network connection and be logged into Game Center to use this feature" . i'm already pulling my hair out, don't know what else can i do to move my data....any advise or pointers is greatly appreciated!
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03-12-2015, 02:37 PM #2
- Join Date
- May 2014
- Posts
- 1,901
Hi,
You may need to submit a support ticket with all of the following information:
Old Account:
Name
Level
Code
In-game Currency
Purchase Receipts (Screenshots)
Last Login
New Account:
Name
Level
Code
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03-13-2015, 09:54 AM #3
- Join Date
- Mar 2015
- Posts
- 5
how do i submit a support ticket? do i click the "contact us" in the game menu?
thank you!
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03-13-2015, 10:11 AM #4
- Join Date
- Mar 2015
- Posts
- 5
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03-13-2015, 10:31 AM #5
- Join Date
- Jan 2015
- Posts
- 796
Hi there,
You can submit a ticket here: https://games.gree-support.net/hc/en-us/requests/new
The code is your Friend code.
Thanks!!
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03-14-2015, 10:25 PM #6
The Moderators mention Old Account and New Account, but as I understand it he simply wants the Same Account on a different device.
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03-15-2015, 12:32 PM #7
- Join Date
- Mar 2015
- Posts
- 5
yes, want the same account on my newer device. anyway, i've submitted a ticket already. hopefully it gets fixed, crossing my fingers! thanks everyone!
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03-19-2015, 07:16 PM #8
- Join Date
- Mar 2015
- Posts
- 5
hi, how long before they reply? i submitted a ticket last Sunday, March 15th, and I haven't heard from them. I sent a follow-up yesterday. thanks!
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03-27-2015, 11:53 AM #9
- Join Date
- Dec 2014
- Location
- Champlin, Minnesota
- Posts
- 125
New account took over my old account, they are identical now, ticket submitted. Not getting responses for a couple days now.
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03-31-2015, 08:46 AM #10
- Join Date
- Dec 2014
- Location
- Champlin, Minnesota
- Posts
- 125
And 2 weeks later I am still waiting My 270+ level account became a 150+ lvl account, and all units became the other accounts units also. If they had issues, they could have gone the other direction, but of course not... How hard is it to go back into your backed up server, to find my accounts history? Criminy if my business ran like this....
Last edited by legalious; 03-31-2015 at 09:07 AM. Reason: Language
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03-31-2015, 09:32 PM #11
I do not understand why they have not adopted the same system used by many other apps.
Take my Chess app, for example - I can download it onto any device and then sign in with my Username and Password and my account appears. No fuss, no delays, no problems. Or is that too simple for Gree?
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04-03-2015, 09:02 PM #12
- Join Date
- Dec 2014
- Location
- Champlin, Minnesota
- Posts
- 125