Modern War Weekly Feedback (3/3/15)

[Relic]

You expect feedback from us. We expect feedback from you. Doesnt work when only one side provides the info, feels as if there is no point and then you stop getting the info.

Right now all we have to offer in return is that we've absolutely passed along the feedback to the team, and that doesn't seem to make the community very happy.

I have, however, forwarded to the dev team that a weekly thread with responses to your feedback be posted, so they're aware of it. It's a great idea and I think it would be a great addition to the forum.

[East Coast Bias]

Right now all we have to offer in return is that we've absolutely passed along the feedback to the team, and that doesn't seem to make the community very happy.

I have, however, forwarded to the dev team that a weekly thread with responses to your feedback be posted, so they're aware of it. It's a great idea and I think it would be a great addition to the forum.

Why would you think that merely passing the info would make us happy? There are tons of outstanding issues that have never been addressed, while your company continues to roll out new features and events - totally ignoring our feedback. Now, do you think that we are unreasonable for being unhappy? Again, this isn't about you guys who are being dumped into this situation, but please don't try to make it seem as though the community has not acted in good faith or has not been patient. But rather, your company's attitude and lack of responsiveness is to blame. In what world is asking to slow down and fixing problems before pushing out new crap is unreasonable?

[Ozymandias]

Right now all we have to offer in return is that we've absolutely passed along the feedback to the team, and that doesn't seem to make the community very happy.

I have, however, forwarded to the dev team that a weekly thread with responses to your feedback be posted, so they're aware of it. It's a great idea and I think it would be a great addition to the forum.

The point is bigger than just this thread. Once upon a time, if people had issues or questions, they'd post them in a thread, and they'd get answered by the gree moderators/community managers either from knowledge, or by going away and asking the devs and reporting back. They'd take ownership of answering the question. This just isn't happening anymore. This is despite acknowledgement a couple of months ago during AMA's that communication needed to improve. Since then it's gone backwards. Right now there are some massive issues with the game... not least the 32bit restriction on Android, and alliance defence bonuses not seeming to work. Yet there's not even an acknowledgement of these issues, let alone communication of when they are likely to be fixed. From the community perspective, its really really hard to understand why this would be the case. In Tadahah's day, while there were still lots of game problems, he/she at least was visibly communicating with us and trying to solve issues. The practice now, for whatever reason, appears to be to one of ignoring everything and hoping it goes away.