my account is gone

[SenorSwamp]

Any update here?

[Jomama1]

After 60 hours (!!!!) I finally get a response asking for more info as if it was a transfer The device ID and email are same - so there is no question needed to be asked.

I have heard from many who have also had their characters disapear after the game center update by Gree. ANd Gree really seems to be in no hurry to fix.

I must ask why should anyone spend money when their toons can disappear.

A crazy idea - how about we have a normal war and Gree fixes their major bugs. That makes far too much sense I suppose.

I love this game -but ever sense the ironically titled player appreciation month - gree has one into overdrive trying to kill it.

[Gal]

GREE: why is this taking so long. He's been playing this character for a long time.
While I appreciate the game center link, there are times that you will still need to help recover a lost player. This is clearly one of those.
Please recover her and add her quickly into the guild she was meant to be in.

[E-I]

GREE: why is this taking so long.

Take your pick:

A) Gree doesn't care
B) They are too busy fixing other bugs
C) They can't be troubled with QA testing that could fix 90% of their problems, because DAMN IT THERE IS MONEY TO BE MADE!

[Ratma2001]

All I can say is WOW !! lost my account on Friday , went to log in and asked me to start a new acct !!! have been trying since to get it back ! anyone have any ideas ? that stooped game centre keeps giving me the wrong acct start up ? should I reset my phone ?

[Jomama1]

Send a ticket

Finally got Maddy back but after years of work she is really hurt having missed this war. Should have been easy.

[Ratma2001]

Crikey !, just lost all my other accts now ! what the h3ll is going on here ! ? now I cant even send a ticket !!!!

[Relic]

Hi,

Sorry to hear it. Here's a direct link to CS, please give it a try: https://games.gree-support.net/hc/en-us/requests/new

[Laura TCK]

6 days for a reply on this forum from Relic or another 6 days you really don't gave a damn

[Ratma2001]

have sent 2 support mails through , one for each account, and given I am Founder of Guild and couldn't participate in wars is not good ! so now just waiting...........waiting ......waiting

[E-I]

Hi,

Sorry to hear it. Here's a direct link to CS, please give it a try: https://games.gree-support.net/hc/en-us/requests/new

This type of response, days after the problem occurred and had been reported (multiple times by multiple people), is exactly why some players quit and all players hate Gree's customer service. Why was this ignored for so long by Gree?

[Ratma2001]

still no reply......my guild have gone of their chops due to my lack of playing, I explained that accts are lost and waiting, they will boot me soon....c'mon Gree its not that hard..i have even given you my Player Number and registration code.
Waiting........................................... .................................................. ....

[Ratma2001]

and still waiting........................................... ...................

[Ratma2001]

and still nothing...............c'mon gree whats the go , its been over a week, your losing my money by not getting it back to me.