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The issue is that instead of saying "let me check - maybe it didn't go out yet" the response is "send a ticket" which means that customer service will be flooded with tickets and further behind.
People in this business should recognize that it is extremely inefficient and wasteful to send folks to customer service for issues everyone has.
Last edited by Jomama1; 02-27-2015 at 02:14 PM.
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