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01-12-2015, 02:45 PM #1
- Join Date
- Apr 2013
- Posts
- 432
URGENT....Cannot log into game .....
Just started a ticket 2191936 via an old one I had on email as cannot get into game.
When I go to log into the game is says "loading new data 0%" then it crashes. It started this morning when I got up and turned on device. The device was already in the game but there were RB pop ups. I started closing some but as it had been 8 hours I was guessing quite a few so I closed the game down. I then tried getting back in and encountered this issue.
I have 4 accounts all on IOS and linked via Game Centre. I have tried all devices and get the same issue. I have deleted app and re-installed and get the same issue. I have powered off all devices (even tried at same time) and re-started them. Still the same issue.
I have found someone else on Group me that is having same issue. Actually identical as in MW they can get in but no buildings showing and when accessing FLTQ it freezes when travelling to target.
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01-12-2015, 02:51 PM #2
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01-12-2015, 02:52 PM #3
- Join Date
- Jul 2014
- Posts
- 870
Crime City currently has a file that is being downloaded at each login. The file is fairly large, and may take a long time to download when using slower cellular data. You may also see increased data usage because of this file. From your side, it will look like the game is frozen at the login screen while the file is being downloaded.
The game update which we are currently working on will have some adjustments which will reduce the amount of data you are required to download at login.
In the meantime, we recommend playing the game on wi-fi or high-speed LTE cellular connections whenever possible.
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01-12-2015, 03:06 PM #4
- Join Date
- Apr 2013
- Posts
- 432
I am using home wifi as usual and have no issues with non Gree apps, Can send emails via phone.
I understand that maybe the MW issue is due to data and lag but my CC device just shuts down Clementine on 0%. I have tried so many times it isn't funny. It is still )% every time I try.
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01-12-2015, 03:12 PM #5
Oh my god, it's Clementine, welcome back from your extended vacation! Welcome back to the GREE forums, we missed you here .
Double Negative is always recruiting. T10
https://www.youtube.com/watch?v=34FoTYwwlIQ
Line id: evan1000
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01-12-2015, 03:21 PM #6
- Join Date
- Apr 2013
- Posts
- 432
also after 10 minutes sitting on MW base the buildings still not showing. I know this is a CC thread and my main issue is being locked out of CC b4 anyone gets carried away. Just trying to give as much info with issues encountered.
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01-12-2015, 03:42 PM #7
- Join Date
- Dec 2011
- Posts
- 81
Same here - 3 different iOS devices (all on wifi) - Loading new data 0% then game closes/crashes after 20secs
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01-12-2015, 03:50 PM #8
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- Apr 2013
- Posts
- 432
5-10 seconds at most to crash here
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01-12-2015, 04:12 PM #9
- Join Date
- Dec 2011
- Posts
- 10
yeah same problem here, on 3 ios devices started about 3 hours ago
Android working ok lol
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01-12-2015, 04:57 PM #10
- Join Date
- Aug 2013
- Posts
- 941
Jeez, will you guys stop trolling clementine. You don't have any log on issues.
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01-12-2015, 06:11 PM #11
- Join Date
- Apr 2013
- Posts
- 432
Thanks for your words of wisdom HavingFun but I beg to differ. Not being able to access the game is very frustrating not only to the players concerned but also to their syndicates.
Just an update, I have managed to get into the game when turning off wifi and just using phone data. This isn't a lot of good as data pack on phone is low and phone is for business purposes. I cannot exceed the data allowance so this method with run dry soon enough. My Wifi is fine with other apps (non Gree)and sending emails even with large attachments.
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01-12-2015, 06:46 PM #12
- Join Date
- Apr 2013
- Posts
- 432
Weee finally all back and working. Same for 3 others I know of. Can't be blaming my wifi as working fine and others not even in the same country. Shall leave here in case it's of some use to Devs
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01-12-2015, 07:44 PM #13
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01-12-2015, 07:58 PM #14
- Join Date
- Aug 2014
- Posts
- 1,269
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01-12-2015, 11:11 PM #15