Can't get into the game.

[RaeLynn]

I totally agree it needs to be fixed. I'm the gm and I can hardly do a darn thing without being kicked out with a new error message. How are we supposed to get anything done with this?

[MisterT]

( Please don't say to submit a ticket because we can't get into the game to do so.)

http://forums.gree.net/showthread.ph...Support-Ticket so you don't need to be in game to send a ticket.

[Longbeard]

Again a big buggy Raid war.

Gems not being paid!

A lot of NR members didn't receive the gems they ordered. Tickets where not handled in time so these members had to sit by the sideline and watch their guild in trouble on a top 10 run. Luckily other NR members had gems and pulled NR through.

Other players are also still waiting on their gems.


Double gems awarded at the start of the raid!

Those players that where online at the start of the war got extra free gems. They thank you for it. However it drive the cost for the other players, those that slept or where otherwise occupied at the start, up.


Reload, 500 and 503 connection issues!

Players, paying players could not login on the servers of Knights and Dragons. Forcing other players to gem more to make up for these missing players.


Its obvious that all these bugs drive the cost for a lot of players up. We are not getting the level of service a player of Knights & Dragond can and should expect from Gree.

I have several questions for Gree management and/or legal.

When can we expect improvement in the maintainance, developnent of Knights & Dragons? When can we expect a game without major bugs?

When does Gree starts play testing its game instead of using us, the player, as test bed?

When can we users expect timely and problem solving support during a war?

When is Gree starting to listen to its paying customers and delivering the service we can expect from Gree?

[majestic aman]

There is no support

Did people still believe it existed? :0

[LadyShan]

Was still happening last night. Not sure if that's their way of saying server down for maintenance or not, but sure would be nice to have resolution to this. We missed out on a lot of action due to those errors.

[Longbeard]

Did people still believe it existed? :0

I still presume there is one. However I am not really happy with how GREE's support functions and I am not alone in this.

Gree isn't treating the customers, the players, as a company should!

First the reaction time of support. Yes the automatic response is there in several minutes, but then we, your customers, have to wait for days even weeks on a standard answer from one of your support people. If that response would be helpful we even could accept a couple of days waiting, but no, a standard answer, is usually the reply from Gree.

There are now several cases where Gree is taking the easy way out. Stating repeatedly the same reaction again and again. Never even looking at the presented evidence, stating: 'Our system shows no discrepancy so we can and will not help you.'

Some of us turned to the forum, hoping for an intelligent answer there. Again we are getting the same go around approach Gree seems to take at every problem.

"Thank you for bringing this to my attention. I am working with the Support team on trying to find more details about this."

But then there is no follow up reaction at all!

So what have we players, your customers, to do now? Yes complaining to Google helps, they react and return our money. But that is not what we, players, want. We want to play Knights & Dragons, we want to have fun with our friends who are also playing Knights & Dragons.

Yes, the Google route is a way we can go, but don't want to go.

So how is Gree going to solve this? Making sure their customers are getting the support they need and now demand?

We ask Gree for an intelligent answer to how they think they can improve the customer support and really help their customer. Any communication is better than no communication, but no communication would be preferable to irrelevant communication.

We summed up some of the issues where we, the players of Knights & Dragons, find the reaction of Gree not even remotely adequate.

Ticket:
Hijacked account
#1952421

9000 gems went missing
#1990668, #1990966, #1952687, #1917270, #1919133, #1919808, #1925750, #1910710, #1928474, #1994515, #1994515

Gem and Warpoint loss
#1982646

Lost gems
#2154016, #2141202, #2116559

Signed by: (leaders of the guilds, representing there guild and members.)

Phoenix Lord - Longbeard
Majestic Alliance - Lucian
Timeless Souls - GM. Anger
The Undertakers - Fishfinger
Meteor Pirates - Line Id mfjhjr
Legendz Of War - JEDI Master Jon
The Undertakers - Mucki
extreme - Master mugetsu
Majestic Legion - Bavan
Vicestone Savages - Teecrisp
The Guilded Ones - Daone
Solaris - Poo
Plum Crazy - Death guild
Super Villains - Lusitano
Phoenix Lord - Nick
Northmen - Doris
Phoenix Lord - Phoenix Khaleesi
Legendz Of War - Banzuke420
12 Monkeys - Dikadam
BOD - Gutsman97
Solaris II - Maria
Dragon Knights - DKn DeadMan
Knights of magicians - Rhonda
Templars 13th Legion - BL(ACE)
Darknights
Dutch Clan
Dragonfire
Whatever
Fisting 15th
White Horse
War inc
Pink Ladies Society
Harvengers of Death
Defective Mindset
Atlantis defenders
Demon flame
Nine divines
HeartBreakers - Exotic Frosty
Guild Master - GerMaJedi Traber
The Shizz - EMP Queen Katt GC
Team Starmetal - DoomGeeving TS(OIC)UF
Code of Honor - Byran/COH
Death Knights - DK Destro
RISE OF THE SITH - Sith Destro
Knights of Thrones - Patricia/Emma
The D - Tiffanee
Rainbow Rug (iOS) - Paco
kcr11 - jedi master jeff
north america - cherrypoppins
boots and pants - jedi master 420
bamf utd. - jedi r2cam2
gods finest - kat magic
N1ght Ra1d3rz - Pur3 3vil

JL Hal Jordan-Reafen

[fiddlermama9]

When I first got this game I really really liked it. Now all I get when I try to do anything is that it starts to download an update. Then it stops and says "Error Code: 4" Is there any hope to fix or will I sadly have to give up on it?

[Longbeard]

When I first got this game I really really liked it. Now all I get when I try to do anything is that it starts to download an update. Then it stops and says "Error Code: 4" Is there any hope to fix or will I sadly have to give up on it?

Go to setup > Apps > K&D > Clean Data
Try if K&D reloads, if not

Go to setup > Apps > K&D > Clean Data
Remove K&D
Re-install K&D

The player data is stored on the server so you get your game data back.

[fiddlermama9]

I have done both. Game now opens, but when I try to do anything I get the same error Code, 4.

[Longbeard]

Then I'm out of options. Contact support: https://games.gree-support.net/hc/en-us/requests/new
There not really fast or adequate.

[Longbeard]

On game problems and bugs. Again an old bug resurfaced. Again players cannot change there armors. Thus the member and the guild there in are at a big disadvantage. Again a rollout that has not been tested or checked. This is again not what a consumer can and may expect from avfirm that provides a service, a game.

[Longbeard]

Two wars further and still NO answer or reply at all.

Is the community manager and the moderators are thinking: "Lets ignore our customers. Maybe the problem will solve itself!" or are they just to busy doing other work?

Can we get a decent answer or do I have to go a step further?

[fiddlermama9]

Two wars further and still NO answer or reply at all.

Is the community manager and the moderators are thinking: "Lets ignore our customers. Maybe the problem will solve itself!" or are they just to busy doing other work?

Can we get a decent answer or do I have to go a step further?

I agree. Never have I played a game whose customer service was so rude by ignoring. I am still waiting for a reply and it has been close to two weeks already.

[legalious]

9000 gems went missing
#1990668, #1990966, #1952687, #1917270, #1919133, #1919808, #1925750, #1910710, #1928474, #1994515, #1994515

Lost gems
#2154016, #2141202, #2116559

If these gems were from the Offer Wall or Free Video, you have to complete support with the guide found ->HERE<-

[roookey1]

There is another bug since a few weeks... whenever I have to switch away from K&D to another app, about every 3-5 times the game (sometimes, even the phone) freezes when trying to return focus to it. This is very annoying as during regular game use, this adds up to happening twice or thee times on a typical day. No other app on my smartphone (and I have installed 50 or so, most of them are even free!) does this to me unlike this game I am paying a small fortune for.