[Known Issue/Bug] Missing Hero Equipment

[sdunn00]

I'm lost all my battle axes & banners the plate armor. Restarting my game did absolutely othing! And we are told to file tickets to fix issues that we didn't break.....not very good customer service at all....��

[PoleDanceGeek]

I am missing a lot of equipment from my inventory - 1500 head scarf, sandals and artifacts and who knows what else on both of my accounts. Army stats have dropped significantly. This needs to be sorted especially with trials and EB active. The recent update has obviously not fixed the issue!

[gssh1959]

Well the update has really messed things up now cannot log in and there goes the quest bye bye, thank you GREE you keep messing up things, I think it has came the time we need to quit

Hello Kingdom Age players,

I wanted to write a post informing everyone of the situation that we are trying to resolve. Yesterday, we began a server migration to prepare for the new Game Center account transfers feature which we had wanted to deploy today. During this migration, we ran into several large issues that have caused the problems that some of you have been reporting to customer service. We do apologize for these problems and have been hard at work trying to fix them. I am happy to report that we have a fix, and it will be rolled out shortly. This fix should resolve all issues with missing equipment and not being able to equip your most powerful items. If you are still missing equipment or having issues equipping any of your items after we deploy this fix, please report to customer service and we will address this on an individual basis. Again, we apologize for the problems and should have a fix later today. Once the fix is live, it will also enable the new Game Center account transfer build on the App Store.

If you have any questions, please feel free to ask them here and I will try to answer any questions or concerns you might have.

[the_bob]

I am still missing 1500 of my masks/shoes/artifacts.

[Toddiekska]

I am still missing 1500 of my masks/shoes/artifacts.

Same. Sent in a ticket yesterday before the update.

[Fromm]

I am missing equipment still after the update, and that was a whole lot of tapping to be wasted. I have not submitted a ticket because it will take less time to tap again than it will to go back and forth with support 30 times...

[Nana B]

What the Heck!! After Updating I lost 530 Heavy BattleAxes!!!

[Nana B]

Okay I contacted Support and told them what happened about missing 530 Heavy BattleAxes from mi Inventory, but I never got any ticket or number or whatever I see people talking about!

[b4davis]

Still missing 300 artifacts, headgear, boots, weapons and armor after update. Contacted Support. No reply.

[the_bob]

Same. Sent in a ticket yesterday before the update.

Sent a ticket before the update and they just sent me a link to this thread. I sent a new ticket after the update and am still waiting.

[Tojo]

Exact same scenario here Bob

[plavine]

Cannot log in either : thanks

[Waffleking]

I am missing a lot of equipment from my inventory - 1500 head scarf, sandals and artifacts and who knows what else on both of my accounts. Army stats have dropped significantly. This needs to be sorted especially with trials and EB active. The recent update has obviously not fixed the issue!

Hello

We are actively still trying to fix missing equipment. Some people are still affected by this and we will continue to work until everyone has their items back. Again sorry for the delay in getting this fixed.

[Fromm]

Hello

We are actively still trying to fix missing equipment. Some people are still affected by this and we will continue to work until everyone has their items back. Again sorry for the delay in getting this fixed.

So do I need to submit a ticket?

[the_bob]

So do I need to submit a ticket?

Don't bother. All you get is a canned response "thank you for the info, etc, etc"