So several months ago I started doing quests on the Carrion Caverns map. Eventually I got the Rare quest requiring me to kill "Nightmare". Now it being a Rare quest/spawn I understand it doesn't spawn regularly, so I went about killing every monster of every kind on the map multiple times to get Nightmare to spawn. After mastering the map the first time and Nightmare still not spawning, I realized something must be wrong, so I sent in a ticket. After going back and forth with them for a couple days, they closed my ticket with the usual response of "the issue is either solved or being worked on". In my case it must have been the latter since the monster still wasn't spawning.
I waited about ten days and still killed more monsters on the map in between LTQs, and at this point I've killed easily 250 monsters on the map after I got the Nightmare quest, still no spawn. So, I sent in a second ticket, asking them to just force the monster to spawn so I could move on with my quests.
Once again, I got the same token answer of it's being worked on. Granted, I realize they receive a lot of tickets (though they have no one to blame for that but themselves for not testing their code better), but their customer service is pretty lame. They're obviously closing tickets without solving the problems merely because they have such a huge back log of tickets (again due to shoddy trouble shooting).
Seriously, GREE, tighten up. The game problems are overwhelming your support staff's ability to actually fix the problems and your response is apparently to close tickets without solving the problems, angering your customers and likely causing them to open yet another ticket, compounding your problem. Do you guys really not realize this? Or is it just an issue of not caring as long as the money keeps rolling in (the likely answer, unfortunately)?
I'm not trying to troll or be a jerk, but I've been waiting for months now for a solution to what is essentially a simple fix to a simple problem. Your approach to your product rollout and customer service for fixes is a joke.
I haven't spent money on gems since this problem occurred, and won't be until it's fixed. Probably doesn't mean much, but what else can I do? Hence this post to point out your horrible approach to customer service. Sorry for the rant, but I'm beyond frustrated with the extremely lackluster and almost non-existent approach GREE has developed for customer service.