I'm just going to vent. Out faction purchased the guild increase to go from 48 to 50 members. Our 3.6 billion was taken and no increase was recieved. We promptly sent a ticket, then another, then another. After many many attempts we finally have recieved some feedback; according to GREE we are liars. They claim they show no record of such an in-game purchase taking place. I assure you it did, they took our ingame cash and didn't deliver the goods that we "purchased". Now instead of acting in good faith and making it right they have chosen to deny it ever happened. this really seems quite trivial for either our faction to fabricate or GREE to intentionally deny us. My guess is that for one reason or the next, their system honestly doesn't reflect the purchase. What genuinely dissapoints me is that instead of looking at our faction, what we spend in gold and our track record of tickets, or lack thereof and taking some time to, gasp, practice customer service, we were dismissed out of hand. I won't threaten to quit or to do anything else as I have learned on these boards that is useless. I'll simply say to GREE and it's staff that the way you have chosen to treat your customers and conduct yourselves is truly dissapointing and to me is an indicator of poor character. I would like to add that if at any point in the process someone at GREE had chosen to treat us like people and have any amount of dialogue regarding the situation my opinion would be quite different, even if they had chosen not to remedy the issue.