Chalice Box Event Problem - 20% Magic Boost Not Added! - Page 7

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Thread: Chalice Box Event Problem - 20% Magic Boost Not Added!

  1. #91
    Quote Originally Posted by TK275 View Post
    I've added your post to my support ticket, is this the best way to get this resolved?
    I want to be clear that there is nothing left to "resolve" except a misunderstanding of what happened, everything is working as it should be mechanically.

    Quote Originally Posted by King Ben View Post
    CJ, are you saying that support will work on our case one by one? I have yet to seen any update from support.
    I'll be addressing a few cases as I can from people posting in this thread to help spread the info that this is in fact working, but we can't remove/re-add the item from thousands of accounts.

  2. #92
    Consistent Contributor
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    Jul 2012
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    Stockholm Sweden
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    156
    no cj54 its not working as it should!
    *during the event i suddenly lost/got robbed of 20% mag att
    *when i finally made the last unit in this event i got that units boost of 20% mag att, this worked yes!
    * i still havent got back the missing/stolen 20% mag att that suddenly flew away during your fix!!!!

    ticket # 1080634

    //E
    Kingdom Age

    Level >100 IPH: >21K

    All forum members are welcome! Requests by pm!

    //E

  3. #93
    Consistent Contributor
    Member Since
    May 2012
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    Here&Now
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    194
    Finally got round to reading this thread and realise now what happened to 200k of my attack stats last week. If you say it's fixed I'm afraid you are wrong

  4. #94
    Articulate Author
    Member Since
    Sep 2012
    Location
    Rotterdam, NL
    Post Count
    446
    Cj this clearly has not been resolved. Several ppl in my guild won this unit, but the boost is not working.
    Last edited by It's all a dream; 11-12-2013 at 02:10 AM.
    KA 513742975

    Forum Dragon Knights - Immortals ( FDI )

  5. #95
    Consistent Contributor
    Member Since
    May 2013
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    233
    This is the same for a number of folks in my current guild and myself. I find it difficult to comprehend. If someone can teach me the exact steps to attach print screens, I will explain using them. But in gist:
    a. I have screenshot of my stats before obtaining 1 box item;
    b. Print screen of the final unit given. You can clearly see XP remained the same but gem dropped by about 1k;
    c. Stats post the unit being awarded (same XP and gem as b); and
    d. Stats post your patch with slight change in stats due other event. Unfortunately there is no date stamp on this.

    I find it hard to comprehend based on the above this is a miss perception.
    IGN: Beng (from 4 Oct 2013)

  6. #96
    Lurker Napalmdude's Avatar
    Member Since
    Feb 2013
    Post Count
    21
    It is very tiring too keep double checking to see if you have been rewarded what you earned.

  7. #97
    Newbie
    Member Since
    Sep 2012
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    38
    Quote Originally Posted by EiZ View Post
    no cj54 its not working as it should!
    *during the event i suddenly lost/got robbed of 20% mag att
    *when i finally made the last unit in this event i got that units boost of 20% mag att, this worked yes!
    * i still havent got back the missing/stolen 20% mag att that suddenly flew away during your fix!!!!

    ticket # 1080634

    //E
    This exact thing happened to me too. This is what I tried to explain to customer support, the only response i get is "you're confused, it works as it should".

  8. #98
    Consistent Contributor
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    Jul 2012
    Location
    Stockholm Sweden
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    156
    bump bump !!!!
    Kingdom Age

    Level >100 IPH: >21K

    All forum members are welcome! Requests by pm!

    //E

  9. #99
    Consistent Contributor
    Member Since
    May 2013
    Post Count
    233
    I have received a response from Gree support which stated the following in gist (as I understand):
    a. Chalice gLTQ was pushed out with error in terms of the number of boxes to qualify for various stages of gLTQ prizes;
    b. Guilds whom have 'completed' the quest before the fix have actually NOT COMPLETED the quest; and
    c. As the gLTQ was not completed, Gree is unable to accord unit accorded with completion of the gLTQ.

    TICKET CLOSED !!!!!!!!!!!!!!!!!!!!!!!! And the following link was posted http://www.funzio.com/forum/showthre...e-LTQ-Incoming.

    I replied that I do not accept the reason. My guild completed the gLTQ before the fix and in the forum post quoted above we will not be affected. My guild has the ability to complete the gLTQ in accordance to the eventual requirements and based on Gree's explanation we have been robbed of such opportunities. I log in many times a day and I see no pop up of the gLTQ still in progress.

    What I failed to highlight are:
    a. The 20% magic attack boost is for iLTQ and not for gLTQ. I got 10 boxes so f r e a k i n g. h e l l give me the boost; and
    b. Based on your explanation you should remove the Chalice Wvrym in my infantry (with other units from gLTQ).

    I concluded with Gree support that they are trying to cover up one screw up (missing 20% magic boost) with another screw up (data fix for gLTQ). I refuse to accept the explanation.

    Can someone responsible from Gree stand up in this forum and address these issues? My perception of Gree is an inept and irresponsive entity. Please do not reaffirm my belief ....

    Damn
    IGN: Beng (from 4 Oct 2013)

  10. #100
    Consistent Contributor
    Member Since
    May 2013
    Post Count
    233
    Gree, I am getting extremely annoyed and frustrated by your inaction on this matter. The other time screw up affected me directly it must have taken me more than a month to get my missing unit. For this case, your silence and beyond belief erroneous responses are trying. You owe it to paying customers to get your act together. Do something useful !!!!

    You are forcing me to the route of seeking redress from iTunes by asking for refund. Do something, will you? This is not preferred route but seems the only plausible one at this point.

    Disappointed .......
    IGN: Beng (from 4 Oct 2013)

  11. #101
    Consistent Contributor
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    Jul 2013
    Location
    East Coast USA
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    121
    I got the same response.

  12. #102
    Steady Scribe
    Member Since
    Apr 2013
    Post Count
    86
    Well, at the risk of angering of those who are still waiting for a fix, I must say: thank you CJ. The 20% magic bonus has been effectively added to my inventory and it is working. It did take a while to troubleshoot and resolve this issue, but thank you for not simply dismissing it, and diligently working toward a solution. Despite the early frustration, I am very pleased with the support I ultimately received.

  13. #103
    Consistent Contributor
    Member Since
    May 2013
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    233
    Alleran,

    You should not be flamed for stating a fact and I in fact thank yoi for sharing the info. Could I ask if your situation is similar to mine? Earlier I penned a 4 bullet points note on what have transpired in my case. Thanks for your help in advance.


    Quote Originally Posted by Alleran View Post
    Well, at the risk of angering of those who are still waiting for a fix, I must say: thank you CJ. The 20% magic bonus has been effectively added to my inventory and it is working. It did take a while to troubleshoot and resolve this issue, but thank you for not simply dismissing it, and diligently working toward a solution. Despite the early frustration, I am very pleased with the support I ultimately received.
    IGN: Beng (from 4 Oct 2013)

  14. #104
    Consistent Contributor
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    Jul 2013
    Location
    Singapore
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    128
    Quote Originally Posted by Alleran View Post
    Well, at the risk of angering of those who are still waiting for a fix, I must say: thank you CJ. The 20% magic bonus has been effectively added to my inventory and it is working. It did take a while to troubleshoot and resolve this issue, but thank you for not simply dismissing it, and diligently working toward a solution. Despite the early frustration, I am very pleased with the support I ultimately received.
    So that's the different between top players and middle range player! GREAT!

    Ps. Alleran: not directing at you but at Gree!

  15. #105
    Prominent Poet Ratma2001's Avatar
    Member Since
    Oct 2012
    Location
    Australia
    Post Count
    1,249
    Why even bother! just another cog in the wheel of self destruction ! after reading all these posts im not even bothering sending in a ticket, over it
    just in case you missed the point
    Over IT

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