Experiencing repeated crashing after updating to 2.0? Read here for the fix!

[Dirt road Joe]

I mean you absolutely no disrespect CJ, but it is impossible to send what you request as KA is crashing for myself and others when attempting to log in.

In other words , we click the icon... It indicates it is loading ...and then crash.

I am on an iPad 2 ....iOS 6

While troubleshooting crashes, we may request a crash log to determine what is happening. Here are instructions to find a crash logs on Mac and Windows.


1. Sync with iTunes

Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.


2. Retrieve the Crash Log

Mac Users:

1.Open Finder (found in the Dock)
2.Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
3.Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
4.Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
5.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
6.Attach the file(s) to your reply, or send them to support.



Windows Vista/7 Users:

1.Open any Windows Explorer Window (My Computer, My Documents, etc.)
2.Enter %appdata%, and press enter
3.Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
4.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
5.Attach the file(s) to your reply, or send them to support.



Windows XP Users:

1.Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
2.Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
3.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
4.Attach the file(s) to your reply, or send them to support.

I have never done this. But I believe it should work. I am not exactly sure everything these crash files would contain... but it would probably be a good idea to attach your device, IOS version and player ID as well. Just so they have some information to work with.

If the game is completely un-accessible send your tickets here...
https://games.gree-support.net/anonymous_requests/new
Otherwise send your tickets through the in-game option.