Sounds to me like they inundated with request tickets because some people may have misinterpreted your original and subsequent posts to mean, "All resolved. Every send in your ticket(s) for gems compensation for your troubles," or something of that nature.
While I see others' points about Gree's transparency (or their lacking), I read this thread and understood it completely and only as minutes and information, not that anything has been reconciled. Because others jumped to conclusion, it assisted in causing an upset and again, a set-back.
Kind of sucks; let me know if there's any help you need on the matter, AK.