Help with support ticket

[ZackN]

Almost 2 weeks ago my game crashed while I was working on heroic mode. Since then I have not been able to get into my game. It loads to my base and then instantly closes the game and returns me to my phones home screen.

I have been dealing with support for this issue but just keep getting the same copy and pasted answer saying their network is fine so it must be my connection.

I have reinstalled the game several times and even factory reset my phone with no success. I have never had a problem connecting before so see no reason it would be an issue with that. Also my alt account still works no problem.

My account has about 40 epics and over a years time and a lot of money invested but is currently useless. Any help getting this fixed would really be greatly appreciated as so far I have got nowhere with support.

The ticket # is 2219503 and my friend code is
WBH-QBQ-PQQ and I play on Android.

Thanks,
Zack