Ok-- this has been complete, within 9 minutes of your post. By the way, I also want you to have a full summary of my "customer service" experience thus far:Originally Posted by SenorSwamp
~ the email records show that they emailed me at 1:33 pm on November 4th. I respond at 1:44pm on the same day-- a full 660 seconds later-- with every single item they requested.
~ I then waited until November 12 and wrote them again (giving them 8 full days to deal with the request)
~ I followed up on November 14, the morning of war, yet again with all of the requested information
~ I wrote again on the afternoon of November 14, pleading to complete the transfer to allow me to participate in war.
~ I wrote again on November 17, after the war was over, asking for help (again, as with the other emails--all necessary information was included)
~ I started this thread on November 17, asking you (or really anyone for help). I have bumped it up daily.
~ I started a new ticket, which referenced the old ticket number, on November 18 (and included all necessary info).
~ I responded the email you referenced (from 11/4) on November 19, again giving all necessary info
I say this to illustrate that there has been both diligence and patience on my part, and to give you the full context for just how time consuming and frustrating this has been for me. I responded in a timely way and, I believe, gave ample time (8 days to transfer an account!) before ratcheting up the effort to try and secure my account before war.
As it stands now, I missed all individual war awards, will likely miss the LTB bonus, and inevitably won't get the mountain endurance prize.
