I've had an issue with glacial pass since the trials started! Go to the map and no monsters are there! I have sent in a ticket EVERY time and I get the same canned response, "we are aware if the issue and are working towards a solution. Thank you for your parience." Well, my patience is wearing thin. I think I've finished one trial in the last month! With customer service such as this, it is not surprising that reviews in the app store are pretty bad!!!