So now threads are just deleted instead of answering questions?

[MENTALLY INCOMPETENT]

Yeah I had 2 threads deleted and copped a citation today too. Don't feel bad. Our new community manager is making himself known

Maybe you could think and see if you have other options. Many of us have found other ways to satisfy ourselves.

[bam bam.]

Maybe you could think and see if you have other options. Many of us have found other ways to satisfy ourselves.

Dirty. . *shivers*

[Danger Mouse]

Maybe you could think and see if you have other options. Many of us have found other ways to satisfy ourselves.

TMFI

[Generik79]

The forum Gestapo thread shutdowns aren't newsworthy or new, I'm sorry. But you should get the unit. That being said they have screwed me on something similar a few times before. If you were in a high, high faction, like really high, your leader could get it for you. Otherwise, you are probably hosed. Sorry. Keep this in mind when you spend.

[damcv62]

gl dealing with LUKE hes one the worst ones to have a ticket landing on his desk..to bad karen only goes the gold bonus shes awesome and truly trys to help..shes always resolved my issues withing 24hrs or less..gl i hope u get the unit

I wonder if it would be worth sending in a new ticket and hope I get someone other then Luke? Can the forum mods look into this? That's what I was hoping that new eyes would help. From a technical stand point their system broke, why should I be punished?

[Johnny Jackass]

Wait what.. Luke is still there!?!? Luke please fix my ticket from two years ago !!!!!

[Tadaaah]

Hey there OP,

If you think the representative misunderstood something in the ticket, you can respond and it reopens the ticket.

Please note: It isn't allowed to post ticket conversations or pm's here in the forums. Thanks.

[damcv62]

Hey there OP,

If you think the representative misunderstood something in the ticket, you can respond and it reopens the ticket.

Please note: It isn't allowed to post ticket conversations or pm's here in the forums. Thanks.

Well, then what should I do? Luke doesn't think your system giving me invalid session errors was gree's fault. That was my own problem. So who do I email? I didn't post the actual conversation, I summed it up. I'll gladly re email or send another ticket if that will have someone actually look at it. I should have earned the unit. Please take the 20 gold I would have needed to spend to refill to kill the last boss, and award me the unit for killing 150 and the wrapper unit as I finished the faction part of the event as well.

[LDKi]

Hey there OP,

If you think the representative misunderstood something in the ticket, you can respond and it reopens the ticket.

Please note: It isn't allowed to post ticket conversations or pm's here in the forums. Thanks.

i don't know why i can't start a new thread so responding to this one.

i lost over 2400 gold because of a slip of the thumb during the last "Frontal Assault" event. there was no confirmation page, just gone. i sent a ticket to gree and have basically been told to go pound sand. I did not use whatever units were accidentally purchased and I will not be participating in frontal assault so i don't want them anyway. I have sent a letter of demand for payment to Gree but no reply. This is the last chance and warning to others before I begin court proceedings.

[damcv62]

i don't know why i can't start a new thread so responding to this one.
.

You need ten replies before you can start your own thread. Please do that and edit your threat of legal action, I don't what my thread nuked because of your problem.

[damcv62]

Hey there OP,

If you think the representative misunderstood something in the ticket, you can respond and it reopens the ticket.

Please note: It isn't allowed to post ticket conversations or pm's here in the forums. Thanks.

I sent you a PM. That way we can not post it on the open forum like you asked.

[ScrewThis]

Tadaaah,

Have you guys ever considered why so many people post stuff about their support tickets on here? Do you think it because they want to cause trouble or incite revolt?

No mate. It is because they are at the end if their tether with being ignored like worthless dogs by your support staff: people who are happy to take our money but can only fire off random standard responses to our real issues while they probably play better games on their iPads. No one there takes any responsibility. There is no sense of ownership of a problem. Why is that? Do you at Gree really just not care? At all?

Come on, just tell us to our faces for once.

[damcv62]

Tadaaah,

Have you guys ever considered why so many people post stuff about their support tickets on here? Do you think it because they want to cause trouble or incite revolt?

No mate. It is because they are at the end if their tether with being ignored like worthless dogs by your support staff: people who are happy to take our money but can only fire off random standard responses to our real issues while they probably play better games on their iPads. No one there takes any responsibility. There is no sense of ownership of a problem. Why is that? Do you at Gree really just not care? At all?

Come on, just tell us to our faces for once.

I don't think they care. Instead of fixing their screw up the reply was it wasn't on their end so I'm out the money I spent. Guess that makes up my mind if I'll ever buy gold again. What would it have cost them to award me the units I should have earned. :/

[Danger Mouse]

I don't think they care. Instead of fixing their screw up the reply was it wasn't on their end so I'm out the money I spent. Guess that makes up my mind if I'll ever buy gold again. What would it have cost them to award me the units I should have earned. :/

Yep, and that's the stage everyone finds themselves at eventually in Greeland - why pay more for less? so why pay, period.
-
And what, really, would it cost them to turn that around?

[warraw]

i don't know why i can't start a new thread so responding to this one.

i lost over 2400 gold because of a slip of the thumb during the last "Frontal Assault" event. there was no confirmation page, just gone. i sent a ticket to gree and have basically been told to go pound sand. I did not use whatever units were accidentally purchased and I will not be participating in frontal assault so i don't want them anyway. I have sent a letter of demand for payment to Gree but no reply. This is the last chance and warning to others before I begin court proceedings.

And to compound the hypocrisy of it all, Gree readily refunded us all the Gold we used to purchase the air unit which they mistakenly sold to us for just 1 gold.

There you have my friends, double standards of the highest order.