I'm in same situation my phone was destroyed and was unable to transfer main account to my new phone. My player Name is Big D, ID# is 204 213 025 and Ticket# is 1777153 and my faction Strength & Honor. Can you please assist me as soon as humanly possible?
I have seen and heard of a lot of people losing their games when they update their os, do a reinstall, etc. tadaah, I would suggest a sticky relating to this subject. I would recomend that people transfer their game to another device, ask a friend if you don't have a spare. Then transfer the game back once your update, etc are finished. It will solve these kinds of problems and you won't have to wait for gree to restore your game.
Speed Ump, you suggest a transfer to a friend and that is very close to violate section 8 of ToS.
8. Restrictions and Rules
As a condition of your use of the Service, and without limiting your other obligations under these Terms of Service, you agree to comply with the restrictions and rules set forth in this Section as well as any additional restrictions or rules (such as application-specific rules) set forth in the Service itself.
You shall not create an Account or access the Service if you are under the age of 13
You shall monitor your Account to restrict use by minors, and you will deny access to children under the age of 13.
You accept full responsibility for any unauthorized use of your Account by minors.
You are responsible for any use of your credit card or other payment instrument by minors
You shall not rent, lease, sell, trade or otherwise transfer to anyone your Account or any virtual items or virtual currency associated with your Account